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the website that has what others don't!
Recently I've been looking for a few baby products that unfortunately arnt available in Australia, until I came across this site, this is my new go to place for baby products!
i loved the speedy delivery and how informative there website is, I will always recommend urban baby !
NEVER have stock!!!
This site is great when you can actually get what you ordered! Many times now I've received a phone call to say the product I've ordered and already paid for isn't in stock and I either have to accept a substitute or wait a few weeks for my order. Very disappointing as this has happened a few times, what is wrong with their inventory system? UrbanBaby please don't take payment for products that aren't in stock, it just annoys your customers!! Also when products are currently out of stock on the site it takes FOREVER until they are restocked. Apart from these ongoing issues it is a great site with wonderful products so its a pity.
Wonderful range, great prices, excellent service
Urban Baby have a fantastic range of products and their website is very easy to navigate. Their prices are often below competitors and I love being able to pick up my orders from their Annandale warehouse. The customer service team respond very quickly and are very accommodating of my urgent orders! Will definitely keep shopping with them.
Great customer service and excellent products to choose from
Having made an order from NZ I was unable to pay for my order but a quick phone call and I was all sorted. Excellent customer service and interaction.
The products I brought are also great, the laundry hampers are fun but extremely spacious yet compact. Would definitely buy from Urbanbaby again
- Verified customer
Excellent Store. Swift Delivery
Purchased online 2x oxo straw cups on Sunday. Received order confirmation. On Tuesday my items were dispatched. I received Aust Post tracking notification. Arrived on Thursday in great packaging. My cups arrived safely with no damage. The whole process is smooth and easy. Would order again from UrbanBaby.
Quick and easy!!
Love this website, constantly online browsing and making purchases. Quick delivery, great customer service which is rare these days.
Products always available and if they do happen to be out of stock the handy email notification service is fantastic!! This is my new go to website for my kids. Great products and service!!
Absolutely fantastic website!!
Honestly so great, I love all the products urbanbaby has to offer, super fast shipping and very helpful and friendly customer service team! It always comes so well packed and ready to go!
I've decided to review again because I have honestly shopped with urbanbaby online more then any other online baby store!! I just had to come back and say how much I loved it again!!
Highly recommend for new mums as well :)
- Verified customer
Excellent range, well priced and fast delivery
I love everything that I bought online from Urban Baby and together they made the perfect 'new baby welcome' gift. There's a great range of gender neutral toys which made it easier for me to buy for someone who doesn't know the sex of their baby. I loved the Board book - really unique!
5 star customer service
I recently made a purchase from the website... The delivery was super quick .
I made a mistake while placing my order so i emailed them ... I got a response within no time and I also got a courtesy call regarding that. I would surely recommend the website to my friends.
Needed to contact them many times to return a damaged sleeping bag
When we received the two sleeping bags we ordered one had a weeving error on the shoulder; a hole and loose threads. After my phone enquiry I was asked to send an image, in a second email I was asked the product number, and the next email said they were waiting for a reply by their supplier.
When I sent an email stating that I would prefer to arrange things directly with Urban Baby, not their supplier, I was provided with an address to return the product.
After 4 weeks I had to remind them that we agreed on a refund and asked when and how we would receive this and after a few hours the refund was made through Paypal. Too much hassle; would've been quicker and easier buying the product in a shop in person...
Not as professional as ebay
I ordered couple of pacifiers in urbanbaby for my newborn son. After waiting for 5 days, they informed me that the product is out-of-stock. Very frustrating. I didnot expect this kind of service from an Oz based online seller. Try to improve your service guys. Nothing more nothing less. Thanks
Disappointing - always out of stock
I am sorry but I have to disagree. On three occasions now we have ordered items from UrbanBaby which are marked "in stock" only to receive an email saying "sorry your item is temporarily out of stock but we should have it within 2 weeks". Once I can understand, but more than that and it's a stock control problem. For me this is a huge disappointment when we take the time to research items online. Their product range is fantastic, if only the items were available!
Items marked in stock are not!
Great products and service.
Over the last couple of years of online shopping for baby gear, Urban Baby has consistently stood out for their terrific range of products and excellent customer service. Their site is really easy to navigate and add items to either cart or wishlist, and I also really like the parcel tracking that they provide which includes email alerts so you know when to expect the postman. Now when I need something for a baby or toddler I usually go to their site first.
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