Reviewer Photos & Videos
Very Happy , the service was fantastic,
I phoned UrEco on Thursday 19th Dec 2019 , late afternoon. Explained my situation that the old Hot Water System was leaking badly. I spoke to Alex Brown and decided I need a new Hot Water System. He was great, he organised a New Hot Water System to be install the next day. I did'nt think that was possible concidering beening so close to Christmas. Sure Enough the next day Graeme Lee and Jack showed up on time , and the job was done with no fuss . They were very neat and tidy. They did a good job. The New Hot water System is Awesome . Lots of Pressure and Heaps of hot water. Thanks very much.
Courtney & Linda Harris
Awesome Customer Service
My solar hot water failed on weekend, i send an enquiry off and got a text from Alex over the weekend. very prompt, he followed up and gave honest and good advice. Was installed on Tuesday ( could have been Monday if i had responded earlier) and works great.
My tank failed at the weekend and Alex from Ureco were able to book a new installation by Tuesday, which was amazing! The installation team were prompt, courteous and installed the new system without a hiccup. The old tank and rubbish was taken away as part of the service and the area left clean, great work guys!
Rob - Roleystone, WA
Really helpful advice throughout the purchase process and then backed up by an efficient and friendly installation team. The installation team had to deal with a difficult two-story installation requiring a large crane. When one of the crane out-riggers was going to land on a plant, the guys carefully dug up the plant to be replaced when the crane was finished.
The team arrived and were very friendly. Introduced themselves and explained the process and what they were going to do. Very pleased with their service and the way that they carefully explained everything and then kept me in the loop through the morning.
A pleasure to deal with
The quoting process and installation was quick and pain free. Their staff were all polite and helpful. The office/accounts guy made a mistake on the installation time and didnt seem to concerned about what i had previously arranged with the quotation team. Overall a great company to deal with
Very easy to deal with. Quick service. Very helpful. Second time I have used them. Would recommend them. Installers were very quick and professional. Payment was easy. A very pleasant buying experience
Do Not Pay Them A Cent Before You Check Their Works Thoroughly.
I used this company after reading the good reviews here so I think I should give my own review after dealing with them.
They are polite when they want your money and if there is no problem with their work. When there is problem, you will see how quickly their face changed.
They installed a solar hot water system on my house a couple of weeks ago. Immediately after the installation, I noticed one of roof tile is broken by them. As pouring rain was predicted that night so I quickly sealed the tile myself. I called and informed them. I sent them p...
Solar HWS - East Fremantle
Excellent advice, great price, extremely prompt delivery. Old system was removed easily and without mess. Faultless service. I'm very happy with the product. I wouldn't hesitate to recommend the UrEco team.
Prompt and Efficient Service
I live in regional WA, and received a very favourable quote for supply and installation of a Midea heat pump hot water system. I had one of these installed at a previous address, and was very impressed with the electricity saving of the system. The installer arrived on time, had all the tools and equipment needed to install the HWS, and did a very neat and professional job. The old electric storage HWS was taken away and the job site left clean and tidy. I would recommend UrEco for anyone looking at installing an energy efficient HWS.
Best Deal in WA
Great Communication throughout the process, Professional and courteous install, you cant fault this company. their product is the best on the market, with the longest warranty, and by far the best value for money you will find anywhere , after researching every available solar replacement..
Fantastic service from UrEco Solar Hot water
Can not fault the great work from the three guys that installed our hot water system.They were very friendly and efficient all mess was cleaned up so we are over the moon with the job they done for us.Good job and well done to them.
Eric & Betty Austin
Thank you so much for being able to fit and install the hot water system for our Mum, it was an absolute pleasure to deal with you and your team from start to finish, everyone was so professional, prompt and courteous throughout the whole process and the boys who did the install were super efficient with no fuss and no mess so many thanks to them also.
Rest assured I wont have any hesitation in the future calling you if I ever have need of any of your services.
Informative, Friendly and professional
On my initial enquiry I was provided with a detailed quote, with options and costs, giving me a comprehensive review of products that met my requirements.
Once my decision was made, the office staff were helpful with my final questions.
Installation was organised swiftly. I was impressed by the tradesmen on arrival, each one introducing themselves to me and told me what their role was.
The installation process ran smoothly and the area left tidy.
The split system solar hot water unit works as expected with no problems encountered. I am reas...
Great to get free hot water with 7 year guarantee. Good quick installation and service, efficient, tidy and effective. I have no hesitation in recommending UrEco for their high standard of service. The system has been working perfectly from day one.
We bought a Reclaim Energy heat pump with an Apricus tank, from Ureco recently. The installers arrived on time and the installation process went very smoothly. They arranged the electrician which was convenient because they could all discuss the best location for the power source in relation to the position of the heat pump.
The operating manual is fairly straightforward in terms of selecting the times when we want the device to come on (during the day, to make maximum use of the solar power generated on our roof).
The heat pump works well....
UrEco Solar HWS
I recently purchased a roof-top UrEco solar HWS after our Solahart system literally rusted out just outside its 5-year warranty. The service from UrEco was light-years better than Solahart's - they attended within 2-hours of my phone call with a new replacement HWS, were efficient, tidy and effective with no need for call-backs to rectify problems. I have no hesitation in recommending UrEco for their high standard of service. The system has been working perfectly from day one.
Bosch 270litre Heat Pump
I bought my heat pump from Ureco in June 2017 and was very satisfied with the sales and installation by them. The unit has functioned well, mainly runs for free off my solar power, and saves me $100- $150 a month in gas bills. I would add a few words of caution to this glowing report. During two recent bouts of very hot weather, (40C+) when the unit was running in conjunction with a Legionnaires Cycle (65C so hotter than the normal cycle) it faulted. The faults were different each time (E10 and E04), but I understand both faults were related t...o heat censors. On the most recent visit the technician also replaced the heating element, which was badly affected by scale build-up, apparently due to hard water. My understanding was that tanks like this have a sacrificial anode to prevent these sort of problems, so I was surprised by how badly the element had been affected, as the unit is not yet 2 years old. Other negatives are a failure of the unit to alert (flashing light/sound) when it faulted, so I didn't discover the problems until the water ran cool. A fault message does flash on the menu display, but that is concealed behind a cover. This cover is also awkward to open/close, and the menu itself is not easy to use. If you buy the unit with the built in fan, be aware it can be noisy, though there is a menu option that reduces the noise levels. Having said all that, I would have no problems recommending Ureco, or the installation of a heat pump. The service technicians were great, though dealing with Bosch is awkward for West Australians with their service centre keeping Eastern Standard Time. I'm not sure I would go with a Bosch heat pump again or not, as faulting in hot temps is not an ideal feature for West Australians. Then again this could be a problem related to all heat pumps and I've only had 2 problems in nearly 2 years, apart from which the unit has performed exactly as I expected it to. The unit is sited on the South side of the house, so direct sun exposure is minimised. And just to put this in perspective - my solar power also conked out in the hot weather!!
Couldnt be happier
The team at Ureco have been fantastic from initial inquiry to installation then follow up call to make sure customer is satisfied .
During storm just before Xmas my old system was damaged and as was old system insurance would only cover partially.
Ringing around getting way overpriced I found Ureco who was $1500 cheaper than anywhere else .
with in 1 day of deposit being paid we Got the Envirosun Solar hot water system installed and the plumbers called with problems and solutions then fixed at a very affordable price .
We have a family of ...
Reasonable price and excellent service
UrEco was very helpful and professional. From the first phone call to the installation, it was a pleasant experience. Nice to deal with people who know their job and the product well. Contrast that to the SolaHart salesman who snorted and ridiculed us for not buying his product (which was almost $1000 more). He said "Well, I guess you can call me when it breaks!" I don't think so.
The product is good but best of all was the professional service by the guys who came and installed it. Both men pleasant and polite, and cleaned up after themselves and the electrician took time to explain booster etc. would certainly recommend this company, cheers Di
Envirosun split system
UrEco were good to deal with, on time, efficient, reasonable price. One month on, and no problems. Alex was very patient discussing and emailing options with me beforehand. Happy to recommend.
Reasonable price and prompt service
Prompt action. Reasonable price and very happy with the service. Hope they will continue the good work in maintenance as well if/when required. I am happy to recommend Alex and his team.
Great install on a roof covered with solar panels Tight access but done well Top crew If product as good as install wont need an other system for a long time! Would recommend with out any hesitation
Ureco Hot Water System Heat Pump
After our old electric storage heater failed. I chose to use URECO solar and hot water systems, after ringing around and speaking to a number of suppliers. I was impressed with there honesty and advice given to me at the time and was ultimately happy with the installation of our new system (Stiebel eltron heat pump) we are a family of six and have not run out of hot water yet? and are pleased we the potential savings over our original system.
I would recommend them to others if asked as there workmanship was on point.
job well done in my books
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.