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Ureco Hot Water System Heat Pump
After our old electric storage heater failed. I chose to use URECO solar and hot water systems, after ringing around and speaking to a number of suppliers. I was impressed with there honesty and advice given to me at the time and was ultimately happy with the installation of our new system (Stiebel eltron heat pump) we are a family of six and have not run out of hot water yet? and are pleased we the potential savings over our original system.
I would recommend them to others if asked as there workmanship was on point.
job well done in my books
Great product and installed very quickly
Our old heat pump died after 8 years, never being very good to start with (noisy and much more expensive to run than we were told). Being winter time, I was not happy about no hot water, and given the cost of running the heat pump thought I'd get quotes on gas. UrEco provided one of the best quotes on a gas setup, but I was also told the new Bosch heat pumps were very efficient. Alex provided all of the options and the pros and cons, and given the cheaper cost of just swapping out the system, I decided to go ahead.
The heat pump was installed ...
- Verified customer
Impressive, better than expected
I had numerous discussions via email before I committed to buy it.
Installation was delayed a couple of days due to rain and high winds - Very smart :)
The installation was very well executed, and the guys were friendly and professional.
The hot water system works great, much better than I was expecting it to be - I have only used the booster a few times.
Work was completed
Work was completed on Wednesday, after accepting the job on Monday. Was not given the money back guarantee for waiting several days (even though I had requested it). Was without water for 2 days, and despite myself and partner both saying multiple times we had no water, there was no rush placed on the job. No preliminary examination was done, so I found out they decided to charge me for a burst pipe that was the problem all along, AFTER installing and charging me several thousand dollars for the hot water system.
Hot water system works fine, no issues with the actual system. Install is clean and functional.
- Verified customer
Excellent and prompt service
I initially contacted UrEco via their Facebook page to enquire about a heat pump to replace an old gas storage HWS. Alex took the time to answer all my queries in detail via text, email and phone call and we arranged a visit to their premises to view the Bosch heat pump. Installation was arranged for early the following week, and we were extremely impressed by the work of their plumber and gas fitter, Rob and their electrician, Brad who were punctual, skilled and efficient. We have since received a follow up call from their very helpful customer services staff to check all is well. Very impressed with this company and reassuring to know that they are available for any future service needs.
Great system. Looks good on the roof.
Called Ureco, they arrived a couple of days later. The solar hot water that was in place was very old and leaking, the panels and tank were removed and the new system fitted into the same area as the old system. The new system was connected up without a problem and the plumbers explained what needed to be done over time. Thank you for a great job. Well done.
- Verified customer
A 1 in 1000 company
I called the company to find out how to properly turn off my no longer working 15 to 20 year old gas storage system and was put in contact with Alex who answered all my questions. When he found out I had had no hot water for a while he worked hard to find me a payment option that suited my needs and answered emails on friday night and Saturday to help me decide which system best suited me.
My Sanden heat pump was installed quickly and efficiently and Martin, the plumber, managed to find a gas leak from my stove and came back the very next d...ay to fix this. While he was at it, he replaced the connection of the stove to the wall which had been poorly done, allowing me to clean behind my stove for the first time since moving in. And I was charged a price that I am certain barely covers the cost. So in every step of the way Ureco went above and beyond their responsibility and saved me a lot of money, headache and possibly some lives. I can’t recommend them enough.
Quality and Service
I previously had a Solarhart. My unit broke down on the Friday night.Called a few suppliers and got ridiculous prices. Some deals offered at $400 discount if I purchase straight away. Very pushy salespeople. Rang UrEco after hours and received a call straight back. Was fitted on the Monday at the time they said they would be here. Water was the hottest it has ever been and the price was 1K less. Had what I thought was an issue and was sent a video explaining everything Really happy. Best thing is they called back to see if everything was working ok. Now that's service.
Stainless steel solar hot water system.
We found UrEco professional, punctual and competitively priced. They are, to the best of our knowledge, the only company able to offer a stainless steel solar hot water system which is what was recommended to us for West Australian conditions and rainwater. We have given them four stars instead of five as we have not yet been able to assess their after instalment care as we have not needed any so far. Having said that we do not expect to and have no doubt it would be as professional and prompt as the instal. :)
- Verified customer
Efficiency at its best!
Recently had to replace our Rheem Split HWS as it was on its last legs. We spent quite some time looking around and were getting exorbitant quotes when we came across UrEco. Very helpful when enquiring about a new system and the price was excellent so we went with them. From the first point of contact to the end result, we couldn't fault them. The installers were here on time and got on with the job and they went above and beyond what they had to do to fix things they could see were wrong when the old system was installed way back when. Mo...st companies would just install the system then give you a list of things that need doing and charge you more, or not tell you at all. They were clean and tidy and didn't leave a mess when they left. As our old system hadn't died yet, we had the luxury of being able to ring around and take our time getting quotes. Some of the more well-known companies we contacted were just downright unhelpful, pushy or we had to ring them back to get quotes they had promised earlier. Had none of this with UrEco. Cannot recommend this company enough.
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