Excellent service,installers where neat tidy on time and answered all our questions,we have switched from a very popular brand that we where also very happy with for 18 years,but Ureco was a lot cheaper
Solar hot water system
We had UrEco come out and replace our leaking solar hot water system about a month ago.
Result was very hot water and no issues noted with the new system so far.
Pleased they also took the old system away.
Great to get free hot water with 7 year guarantee. Good quick installation and service, efficient, tidy and effective. I have no hesitation in recommending UrEco for their high standard of service. The system has been working perfectly from day one.
Bosch 270litre Heat Pump
I bought my heat pump from Ureco in June 2017 and was very satisfied with the sales and installation by them. The unit has functioned well, mainly runs for free off my solar power, and saves me $100- $150 a month in gas bills. I would add a few words of caution to this glowing report. During two recent bouts of very hot weather, (40C+) when the unit was running in conjunction with a Legionnaires Cycle (65C so hotter than the normal cycle) it faulted. The faults were different each time (E10 and E04), but I understand both faults were related t...o heat censors. On the most recent visit the technician also replaced the heating element, which was badly affected by scale build-up, apparently due to hard water. My understanding was that tanks like this have a sacrificial anode to prevent these sort of problems, so I was surprised by how badly the element had been affected, as the unit is not yet 2 years old. Other negatives are a failure of the unit to alert (flashing light/sound) when it faulted, so I didn't discover the problems until the water ran cool. A fault message does flash on the menu display, but that is concealed behind a cover. This cover is also awkward to open/close, and the menu itself is not easy to use. If you buy the unit with the built in fan, be aware it can be noisy, though there is a menu option that reduces the noise levels. Having said all that, I would have no problems recommending Ureco, or the installation of a heat pump. The service technicians were great, though dealing with Bosch is awkward for West Australians with their service centre keeping Eastern Standard Time. I'm not sure I would go with a Bosch heat pump again or not, as faulting in hot temps is not an ideal feature for West Australians. Then again this could be a problem related to all heat pumps and I've only had 2 problems in nearly 2 years, apart from which the unit has performed exactly as I expected it to. The unit is sited on the South side of the house, so direct sun exposure is minimised. And just to put this in perspective - my solar power also conked out in the hot weather!!
Exelant service and customer satisfaction
The work team arrived on time and were professionaland efficient. The work was completed in the stated time and the site cleared up. Customer satisfaction was a primary concern and we'll achieved.
Stainless steel solar hot water system.
We found UrEco professional, punctual and competitively priced. They are, to the best of our knowledge, the only company able to offer a stainless steel solar hot water system which is what was recommended to us for West Australian conditions and rainwater. We have given them four stars instead of five as we have not yet been able to assess their after instalment care as we have not needed any so far. Having said that we do not expect to and have no doubt it would be as professional and prompt as the instal. :)
My old gas HWS stopped working and UrEco came out and installed a temporary electric system whilst waiting for the new Sanden HWS to arrive. The new unit is working well and on a typical day only uses 1-2 units of electricity so it's very efficient. One thing to note is that the Sanden HWS is quite large and because the condenser unit is stand alone it takes up quite a footprint. Good friendly service and a tidy job. Done on time, as promised. I couldn't ask for more.
Great product great service!
Ureco recently installed a Sanden heat pump for me. The pump is brilliant - no noise whatsoever. Ureco were really good in answering all my questions before purchase and did a very efficient installation. The only issue I had was they did not complete the job fully (did not install a drain on the day) until I rang them. Then they were very prompt.
Solar Hot Water From the Sun
great product, fantastic service, quick and prompt to my after sales requests, highly recommend this business and this product, very good price range as well ....... more economical thanold one
Solar hot water / from UrEco installed 3-7-2017
Having used solar hot water since 1974, when our tank started leaking recently i looked around for a replacement system & chose UrEco. Not only the price was better than other quotes they said they could fit it that day. Three hours later they arrived & got straight on with work, even though it was a cold rainy day. The crew did a great job & we are totally happy we picked the right Co, when we chose UrEco. They rang a few days later to check we were happy with everything. N& CR
Questions & Answers
We have a Ureco solar hot water system installed 10 months ago and the booster element has burnt out why is the booster have to be replaced again not happy Tim
Yes we spoke about this when you called me on my private number at 8.30am on a Saturday.
It’s 33 degrees outside today. You have beautiful hot water coming out the tap. Your booster doesn’t come on as the thermostat doesn’t require it to come on.
When the weather starts to cool why not try it then, early in the morning. And during a week day. You can then call us on 6222 6676.
Alex and the URECO Team.
I'm looking at either a evo270 or a Steibel Eltron 302 heat pump and I'm not sure which is a better option. Does anyone have experience with or advice on either of these? Its for a family of 4 people.
Thanks in advance
Both will do a great job at saving you money. It really comes to your programming requirements, using a timer / how new your solar power inverter is if you have one. Best to call us on 6222 6676 and ask for me, Alex.
Get an answer from our members and URECO Hot Water representatives
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.