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URECO Hot Water

URECO Hot Water

4.7 from 110 reviews · View Statistics
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Reviews

4.7
110 reviews
  • Customer Service
    4.5 (15)
  • Timeliness
    4.6 (15)
  • Job Satisfaction
    4.6 (15)
  • Rates and Fees
    4.3 (14)
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Reviewer Photos & Videos

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Ron
RonPerth, WA

A very Professional, Friendly, Team at "URECO Hot Water"

published

I had spent several hours on a Sunday looking at all brands of solar hot water systems before I came across "URECO Hot Water".
I was able to converse with "Alex, a Team Member" on the Sunday by e mail and phone which was a great help.
I had all queries I had, answered to my satisfaction, so I gave him the O.K. to install the new system
The Tax Invoice detailing everything I had asked for was on my computer at 9am Monday, and the new system was installed on the Friday.
The installers arrived on time and did a great job.
The Team has sent a follow up e mail making sure I am happy with the system.

Customer Service
5/5
Timeliness
5/5
Andrea
AndreaPerth, WA

Reclaim heat pump

published
Customer Service
5/5
Timeliness
5/5

Other Plumbers

 
 

0.0
(1,234)
David
DavidPerth, WA

Great product and service

published

From the initial call the response was friendly, courteous and welcoming. The price was very good and the booking for the install was very quick and a great job done. I made a follow up call after the installation to check something and it was explained gladly. Plenty of hot water!

Customer Service
5/5
Timeliness
5/5
MKM
MKMPerth, WA
  • Verified

Warning: Don't give them your credit card details.

published

Overall the install was ok, not great but ok. But they will keep your credit card details even if you ask them not to and then freely lie to get you off their back when you call them out on it. Happy to share correspondence I had with them with anyone planning a purchase.

Customer Service
1/5
Timeliness
3/5
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Hot Water, Hot Service, Hot Quality

published

Ureco went out of their way to help troubleshoot our new build hot water system. They called in a favour with the supplier to arrange someone to come by when the builder’s Electician assured us it wasn’t an electrical issue. Turns out it was a plumbing issue (hot&cold water mixing elsewhere) and hence no problem with the Ureco Hot Water system.
Fair price, good service, high quality unit that looks good and hopefully will provide cheap hot water for a long time.

Customer Service
5/5
Timeliness
5/5
URECO Hot Water
Alex B.URECO Hot Water

Thanks Chad, made for an interesting weekend from memory!

Happy Job
Happy JobPerth, WA
  • 2 reviews
  • 1 like

Happy Job

published

on Thursday 20 Aug 20202 URECO has installed 170L Istore Unit at my home in San Remo Mandurah WA
2 technicians Lloyd and Harvey have done an excellent job, very tidy and a clean job, removed the old 300L storage tank, got hot water a few hours later, very happy with Istore Unit, many thanks again Alex - M & P Dovan

Incentivised Review No
Bruce S.
Bruce S.Perth, WA

Please avoid choosing them when you have many other better choices

published
Customer Service
1/5
Timeliness
1/5
URECO Hot Water
Alex B.URECO Hot Water

Not a verified customer or genuine review. Just a competitor, one of the declared 'better choices' I'm guessing

Andrew Butcher
Andrew ButcherPerth, WA
  • 2 reviews
  • Verified

No Fuss Service.

published

I have had an Envirosun solar hot water system installed. Time from quote to install was less than a week.

Installer was friendly enough and arrived on time. Disruption was minimum.

pricing was pretty standard but with a stainless tank maintenance costs are lower in the long run.

Customer Service
5/5
Timeliness
5/5

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(1,234)
Michael
MichaelPerth, WA

Exactly what I wanted with a PV Solar Powered home

published
Customer Service
5/5
Timeliness
5/5
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Graham Cooney
Graham CooneyPerth, WA

Excellent product and service

published

The Ureco heat pump is delivering hot water consistently and in the quantity desired. Information provided beforehand was complete and clear. The installation was done efficiently. Information provided after installation has been detailed. A general maintenance plan has been provided.

Customer Service
5/5
Timeliness
5/5
John lilleyj
John lilleyjPerth, WA
  • 3 reviews

Happy dealing with eureco plumbing

published

Ureco was easy to deal with from office to installer
Information given during quote process was very informative and gave a good choice of options
The install ran smoothly and tradesmen were pleasant and left the work area tidy
Highly recommended

Customer Service
5/5
Timeliness
5/5

Other Plumbers

 
 

0.0
(1,234)
Scott
ScottPerth, WA

Back in Hot Water no fuss saving hundreds!

published

My Gas Hot Water system had stopped working i found Ureco Hot water systems online and Alex recommended i have an Enviroheat Heatpump. i didn't know what a heatpump was but everything was explained to me perfectly & how it can programmed to work alongside my Solar PV panels as well, saving me even more. i get loads of hot water from my new unit and my Gas bill came in and we are over $250 better off. THANKS URECO!

Customer Service
5/5
Timeliness
5/5
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great service

published

installation crews both electric and plumbing were courteous and helpful in every aspect. My after sales questions were answered and followed up. the led display is hard to reading the sunlight but easily overcome and of course we have great coat water

Customer Service
5/5
Timeliness
5/5

Excellent advice, professional installation and great product

published

We called Alex at Ureco when our existing solar hot water system from another company was leaking and needed to be replaced. He was very knowledgeable and patient with all my questions. He gave us honest and very helpful advise on the system that would suit our needs. Once we gave the go ahead he organised everything very promptly. The installers were very friendly, efficient and clean. They took away our old system which was very helpful. We went for the 444 Stainless Steel tank rooftop system and have had more than sufficient hot water within hours of the system being installed. Based on our experience with the company and the product, we are very happy to recommend this Solar hot water system.

Customer Service
5/5
Timeliness
5/5
Vic
VicPerth, WA
  • Verified

Good job. Happy with installation.

published

Installers turned up spot on time. Did the job in 2 hours and did not break one tile on my roof. The price was $700.00 cheaper than another well know brand and over $1000.00 cheaper than another well known brand. My last solar hot water heater lasted 23 years. It was 444 stainless. That company don't use 444 stainless anymore. Ureco was the only company I could find that sold a 444 stainless tank. Another bonus is the tanks are made in Europe. I wish I had of found this company earlier. Maybe they need to advertise more. Another bonus is the 7 year warranty. The others only offer 5 years.

Customer Service
5/5
Timeliness
5/5
Page 1 of 4

Questions & Answers

Tim Roberts
Tim Robertsasked

We have a Ureco solar hot water system installed 10 months ago and the booster element has burnt out why is the booster have to be replaced again not happy Tim

1 answer
URECO Hot Water
Alex B.URECO Hot Water

Hi Tim,
Yes we spoke about this when you called me on my private number at 8.30am on a Saturday.
It’s 33 degrees outside today. You have beautiful hot water coming out the tap. Your booster doesn’t come on as the thermostat doesn’t require it to come on.
When the weather starts to cool why not try it then, early in the morning. And during a week day. You can then call us on 6222 6676.
Thanks
Alex and the URECO Team.

Michelle
Michelleasked

Hi
I'm looking at either a evo270 or a Steibel Eltron 302 heat pump and I'm not sure which is a better option. Does anyone have experience with or advice on either of these? Its for a family of 4 people.
Thanks in advance

1 answer
URECO Hot Water
Alex B.URECO Hot Water

Both will do a great job at saving you money. It really comes to your programming requirements, using a timer / how new your solar power inverter is if you have one. Best to call us on 6222 6676 and ask for me, Alex.

Get an answer from our members and URECO Hot Water representatives

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