Reviewer Photos & Videos
Very pleased with our new 250l Sanden heat pump hot water system. We got the Slim tank version to fit our limited space. Plenty of lovely hot water. The selling point for us was the quiet operation. The team at Ureco were fabulous, friendly, able to answer all our questions and installation was efficient. And the plumber and electrician were efficient, tidy and easy to work with.
They made sure I had what I wanted and what I needed.
My solar hot water system recently broke down and I needed it fixed. The team at Ureco had been helping me out by fixing a system for me installed badly by another company (a bunch of cowboys) prior to this installation. This time, Ureco gave me the bad news regarding the old system but also gave me a range of solutions regarding replacement. I opted for full replacement and it was installed on the day agreed, at the price agreed enabling hot showers that evening for all the family with no hassles. The team really looked after us and I recommend them for installation and maintenance. I am glad to be with Ureco now 100%, they are so professional.
Quick and effective
UrEco responded quickly to our broken hot water system and placed temporary system in late on a Friday afternoon so we had hot water over the weekend. They then came back at a time suitable to us and placed our new heat pump in with no stress. All the staff were friendly and helpful.
Great Guys, Great Job, Best Product
Ureco and the guys recently installed a Sanden heat pump. Leagues better than my old solar water heater. The guys on site did a fantastic job, fast and efficient and knowledgeable when questions asked. The Team at Ureco provided great initial advice and recommendations and excellent customer service throughout. Would recommend both Ureco and Sanden to anyone. Great Job.
I recently purchased a solar hot water system and I am delighted with it. We bought a house a few wks ago and they existing system broke down so these guys came out and put a temporary system in until we could have our full one installed. Having two small kids without hot water for the wkend would have been a nightmare but Alex in the office and Jason cane to the rescue. The level of service both Alex and Jason provided was second to none. Even though buying a new system wasn't ideal after just purchasing our home UrEco took a lot of the pain away and probided a fluid and painless experience. Thank you
Great product great service!
Ureco recently installed a Sanden heat pump for me. The pump is brilliant - no noise whatsoever. Ureco were really good in answering all my questions before purchase and did a very efficient installation. The only issue I had was they did not complete the job fully (did not install a drain on the day) until I rang them. Then they were very prompt.
Prompt efficient service
UrEco promptly gave me stand by hot water when my solar HWS failed in the middle on winter. When they came and did the job ( a couple of days) they were efficient, courteous and cleaned up after themselves. The boss even came and inspected their work after the job but of course I had no complaints and still don't. The HWS has been running perfectly since that date. I would recommend UrEco for a Solar HWS. Both efficient, clean and a very good price.
Excellent service and product
From start to finish I can not fault UrEco.
Alex was very competent and knowledgable and most importantly not pushy.
The installer was very polite, tidy and did a great job.
Would highly recommend product and company.
Solar Hot Water From the Sun
great product, fantastic service, quick and prompt to my after sales requests, highly recommend this business and this product, very good price range as well ....... more economical thanold one
Solar hot water / from UrEco installed 3-7-2017
Having used solar hot water since 1974, when our tank started leaking recently i looked around for a replacement system & chose UrEco. Not only the price was better than other quotes they said they could fit it that day. Three hours later they arrived & got straight on with work, even though it was a cold rainy day. The crew did a great job & we are totally happy we picked the right Co, when we chose UrEco. They rang a few days later to check we were happy with everything. N& CR
Thank UrEco for hot water
My hot water system broke down. After a phone call and contact with UrEco a new system was organised. The only delay with the install was the rain. As soon as it was safe the crew came back and installed the new HWS. Great to have hot water again. My thanks to the install crew and Claudia. Impressive service. I can recommend them to anyone.
Phoned up regarding new solar hot water system, Alex was very informative about our options and once we decided what we wanted the job was booked in the same week. The fitting team who came did a great job, very tidy, a great service all round from initial enquiry to installation. very pleased.
What a difference!
We knew our old HWS had passed it's 'use by date'.
So as soon as the colder weather arrived and the 'hot' water was wasn't really hot at all, it was time for a change.
Within a blink, a new system was in place and even the quality of the new fittings far exceeded the originals. Well done everyone for a very prompt and efficient service.
After reading many reviews of the Sanden heatpump HWS I contacted local supplier Ureco. Alex was very helpful and nothing was too difficult. Installer turned up on time and did a very neat job. Its not cheap, but quality always cost more. And despite the external unit being outside a bedroom window you can't hear it from inside the house and barely audible externally. Highly recommended.
Sanden heat pump and UrEco install, service great.
If you have solar power, then heatpumps do seem a better option than thermal solar hot water. No rooftop install and plumbing, only use power during the often wasted peak at the middle of the day.
The sanden is practically silent and has been faultless.
UrEco did a quality install and have been responsive and happy to talk through any questions.
UrEco servcie very good!
Alex at UrEco was very knowledgeable and honest when specifying our Sanden Eco Pump HWS. Installation, commissioning and after sale service was and has been great. very well Recommended team.
We work up this morning with no hot water. Rang the service line and left a message. They called back shortly afterwards and Alex patiently talked us through some simple maintenance that sorted us out. Great stuff, thanks!
Bosch heat pump was a great investment as it has already made a difference to our electricity bills. Really good, fastidious, dedicated installer. No complaints about any of the service. Thanks.
This is a great start.
Our research of energy efficient water heating really paid off when we discovered the Sanden heat pump unit. We visited the supplier and installer of our system, Alex at URECO solar hot water. He answered all our technical questions and more.
We are very pleased with our choice.
Looking forward to being able to purchase 3 efficient "equipments in one". Water heating/and cooling/Space air heating and cooling.
Come on Sanden you can do it again, work your magic to do three things in the one unit........ i'm in!
So Happy with our choice.
Having lived in the same house for thirty years with the same electric hot water system we had actually been thinking of a solar system like our friends enjoyed. Never ones to jump into any situation blindly we checked all the systems available on the net, rang some of the companies who looked promising to ask a few questions and were amazed by the rather negative reactions from most.
We had also read about UrEco and gave them a ring, were invited by Alex to check out the system, he gave us the information we needed and we immediately went ah...
Sanden Eco Hot water Heat pump
I am a caravan park manager and have recently installed a Sanden Eco heat pump. It was installed in our Ablution block with 4 showers & 2 washing machines.The unit works very efficiently and quietly. Caravans are parked right beside the unit and cannot hear it running. We are more than happy to recommend Ureco. Alex and his crew are very professional in the way they treat the customer and installation of the unit was excellent. We will be installing another unit soon.
Love the Sanden Eco Hot water Heat Pump
I have recently built an environmental home, and the Sanden Eco hot water heat pump, ticked all the boxes. Alex Brown was excellent, and very patient, as my home took longer than anticipated to build. The final result is great. Alex and the company have been a dream to deal with, and I would have no hesitation in recommending them to anyone.
My partner and I were required by council regulations to install a solar pergola or a solar hot water system on our build. After reviewing our options, we were not too thrilled. Whilst we desired solar hot water, our limited roof space would have made it impossible to invest in solar energy in the future should we choose this option. Then we heard about this heat pump. We booked an appointment with Alex and he explained to us the ins and outs, matching us with a pump to suit our needs.
Well, it all sounded a little too good to be true and, a...fter the rebate, was not that much more expensive then installing solar. We decided to give it a whirl. Well we couldn't be happier with out decision. Six months on we've had no issues. The pump itself is so quiet we forget it's even there. There has been no impact to our electrical bill and we have a constant supply of hot water. Alex and his team were great. They made the entire process simple and stress free. My partner and I love our heat pump and would readily recommend it.
Excellent!! service above and beyond the norm!
Needed a fast replacement for my old gas storage HWS, Alex responded quickly with a instantaneous gas HWS which unfortunately due to some other issues didn't work out so I was offered credit for the cost of the original replacement and fitted a Sanden Heat pump HWS, its been just over 6 months and the $ savings and the efficiency of the system are excellent, also had a gas leak scare which Alex and the boys responded to and helped me with. Alex and his boys responded to all the issues in this time far beyond my usual experience with tradies/suppliers of grab the money we are done attitude!
If you a looking for good old fashioned customer service look no further than Alex and his boys at URECO
Outstanding Customer Service
My solar water tank with back up gas booster suddenly stopped working, after calling a plumber he said it was most likely the pump which was failing. I called the manufacturer who said that a technician would call me the same day to book a time to repair it. I am still yet to hear from this technician. I phoned UrEco desperate for someone to help fix my hot water system and was connected with Alex Brown Technical Manager. Alex asked me a few questions about the system to do some checks so he could ascertain what the problem was before sending a...technician out for no reason. Alex was so friendly and polite and extremely knowledgeable, the problem with my hot water system was that the power had tripped turning off the power supply to the solar tank and back up gas booster which meant there was no hot water. Alex solved my problem without me needing to pay for labour or replacement parts. Outstanding Customer Service is hard to find these days and Alex went above and beyond to help fix my hot water system. I would be out of pocket and still waiting for the technician if I hadn't given UrEco a call. Highly recommend a call to them first for any problems you may have. Thanks again Alex.
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