46 questions from our users
Neighbours male non-neutered dog has sprayed our new merbau decking in about 5 spots, resulting in stains and smell. I tried water, soap and water and then diluted bleach. Smell mostly gone, but stains remain. Any suggestions?
Thank you for your enquiry.
Urine consists of urea, urochrome and uric acid crystals. Some general cleaners can remove the water soluble components of urine (urea and urochrome) but leave behind the non-soluble uric acid crystals that retain the odour and stain. These crystals attach to surfaces and are very difficult to dislodge.
Stains are notoriously difficult to remove from hardwood surfaces. The black staining from urine exposure is common and is caused by the uric acid component of the urine that effectively creates a burn mark on the wood. Using urineFREE will cause the stain to go grey. Repeated applications will cause the stain to become a lighter grey. Once treatment is completed and all urine is removed, if the colours is unacceptable, sand back the board to its original colour and reseal. Please note that urineFREE will not penetrate sealed boards.
If chemicals or deodorisers have been used prior to using urineFREE then these need to be removed as they tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for urineFREE to penetrate. As you have used these products, try to remove as much of the products as possible with water and a clean cloth. Allow to dry and then apply urineFREE.
On our website you will also find a video that shows how to treat indoor hardwood floors and you can apply the same approach for outdoor hardwood decking.
We hope this has answered your questions.
And thank you for considering urineFREE.
Thanks Dan, have just placed an order and will give it a try.
Hi, I recently bought a house double story, 7 years old. The downstair no smell at all but only one room upstair smell like old urine odour. The worst part is ensuite then the bedroom (carpet). The tile in ensuite is very clean, I'm not sure it's from the tile or what but the smell is too bad. Can this stuff work for the bathroom tile and carpet that been urine so long?
Thank you for your enquiry.
With regards to the bathroom it is possible that the odour is coming from the grout between the tiles. As the grout is porous urine and uric acid can be sitting below the clean surface and is emitting the odour. urineFREE will be able to seep in to the level where the urine has gone and remediate the source of the odour (uric acid) even thought it is old stains.
As for your carpets i have included our full instructions on how to remove old urine stains from carpets in general .
1. Saturate all stained areas with urineFREE. Do a colourfast test on a small area.
2. If the old urine has penetrated the underlay and sub-floor you need to pull back the carpet and treat those areas. If you can't pull back the carpet then you need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. NOTE: On the first application the stain may become darker and the odour greater as the urine reaches the surface. This is common. Repeated applications will see the stain become lighter and the odour eliminated.
3. Allow to air dry. The biological removal of the urine deposits takes place during this time. This may be extended by the application of a non-porous cover such as plastic film for more effective results. Repeat entire process if necessary for particularly stubborn stains.
4. When dry, apply a small amount of water to the area and blot it up with a paper towel. It is important to remove the residue as it is sticky.
NOTE: Never use cleaners, chemicals or deodorisers to remove urine stains and odours. These products tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for urineFREE to penetrate. If you have used these products, try to remove as much of the products as possible with water and a clean cloth rinsing under running water as you go. Blot and allow to dry and then apply urineFREE.
Old urine stains that have not been removed or not removed correctly will have greater exposure to the urine and the acidity of the uric acid crystals. Unfortunately in some carpets & rugs, especially wool blends, the uric acid crystals can cause burn marks that look like a stain but have actually discoloured the carpet/rug. Please note this is irreversible. urineFREE will remove the urine and in turn the urine smell but it can not remove burn marks.
We hope this has answered your questions.
And thank you for considering urineFREE.
Follow the instructions from urine free and you’ll be right, but seriously get new carpet!!! 7 years??? I wouldn’t even bother cleaning it!! Get new carpet and start fresh, plus you’ll be able to see if the itinerary has gotten underneath, if it had you can treat it before you put new carpet down. Good luck mate!!
Thanks for the reply message, I bought the Urine free carpet pack last Thursday, hope i will get it in this week. Can't wait to to clean it.
Hi, can this be used in a carpet cleaner for larger areas or does it need to be sprayed on then wait to use cleaner?
Thank you for your question,
It is important that the urine stain is completely removed before using a carpet cleaning machine, as the liquid from the machine can cause the stain to liquefy and spread to an area 3-4 times the size. To get the best results we recommend:
1, Soak up any excess urine. Do a colourfast test on a small area.
2, Saturate all urine-affected areas with urineFREE.
3, Allow to air dry. The biological removal of the urine deposits takes place during this drying time.
4, When dry, apply a small amount of water to the area and blot it up with a paper towel. It is important to remove the residue as it is sticky. Shampoo carpets and rugs only after using urineFREE for removal of urine stains and odours.
NOTE: Never use cleaners, chemicals or deodorisers to remove urine stains and odours. These products tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for urineFREE to penetrate. If you have used these products, try to remove as much of the products as possible with water and a clean cloth. Blot and allow to dry and then apply urineFREE.
We hope the above information has helped and thank you for considering urineFREE.
does this stuff work on a concrete slab? Bought a house and find the animals from previous owner have left smells that my dogs now want to also soil onto. Where do i get this stuff? Need it now
Thank you for your enquiry.
Yes, UrineFree works on concrete. Concrete is porous so make sure UrineFree gets were the urine has gone and makes contact. Old urine may take 2-3 applications. Follow the directions on our website www.urinefree.com.au under various surface applications or on the bottle. Also on our website you will find the "find a retailer" section where you can enter your postcode and see the local retailers for your area.
Good Afternoon. How do I get the Urine Free Bio spray in the US?
Thank you for your enquiry. Unfortunately we are not able to ship to the USA.
Please contact www.environmentalbiotech.com They are the distributors for UrineFree in the USA.
Transported a feral cat in the cargo area of my car, he peed in the car and he also ended up on the dashboard. Totally doused the carpeted area with Urine Free, during the day opened car windows and hatchback to let it air out. Should I keep car closed up for the product to work better? Also wiped down dashboard & sides of cargo area with product. Am on the second bottle of product and scent is persistent. Any suggestions?
Thank you for your question. As the car is a confined space it is good to ensure proper ventilation to allow the fragrance red clover tea to escape. However make sure the car is not exposed to hot sunlight that will heat up the car and cause the odour to become stronger and dry out the urineFREE too quickly.
Firstly can we ask if you have used any previous products before using urineFREE? As we've highlighted on many questions here and on our website using chemicals on detergents on urine don't work and can actually hinder any product (including water) from penetrating the uric acid crystals. Chemicals and detergents whilst they will remove the water soluble components (like water would), encapsulate the uric acid crystals and attached to the surface. If you have used previous products before urineFREE you'll need to remove as much of these products before using urineFREE again to give urineFREE (a bacteria and enzyme formulation) the best chance of working most effectively.
For the cargo area its likely that the urine has seeped through the carpet into the underneath layer. Some cars have the spare tired underneath, are you able to pulled the carpet up to make sure no urine has seeped in there? If you can't check underneath then you need to bleed the urine to the surface and this can take repeat applications, sponging the residue out with a damp cloth (rinse the residue away under running water and keep removing with a clean cloth). Upon reapplication try covering with plastic wrap (i.e. glad wrap). This gives less air exposure to the urineFREE and keeps it moist for longer. The longer is moist the longer it is working. Remove the plastic and allow to air dry with good ventilation and then remove again with the damp cloth.
As for the dashboard, is there a chance the cat peed into an air vent? We've had this happen before a cat spraying into the backseat air vents and its also happened in heating vents in houses. If yes then you'll need to remove the air direction splays and wipe the area with urineFREE, don't spray directly into the vent as there are electrics close by.
You can spray the dashboards and sides directly as long as there are no electrics and give it time to dwell. urineFREE is not a spray and wipe product. It need dwell time for the bacteria and enzymes to "eat up" the urine components.
It is common when removing urine for the urine odour to become stronger upon first treatment if the urine has seeped into the surface. This is because the urine rises to the surface through the bioremediation process. Repeat applications will see the smell get less and less until the sniff tells you you've got it all.
Lastly what bottle sizes have been using? Sometimes our retail 500ml bottles isn't sufficient for large or hard to reach deposits and repeat applications are common.
We hope the above information has helped and thank you for choosing urineFREE. :)
I have laid extremely good quality synthetic grass which is only 2 months old- has been laid properly with crushed rock base, grass and then sand.The area is 7 metre x 3 3 metres wide.
I have 2 labradors that love the grass.I bought a 5 litre bottle of urine free and also the Backyard deodorant and the spray gun, a week ago. I have used the Urine Free a couple of times and the grass still stinks so bad.
I have not used anything else prior to this apart from watering the grass.
I apply it with the spray gun, let it dry . The instructions say to blot excess urine prior to application ( bit hard when on grass) and once applied UF wait till dry then wipe with damp cloth- again a bit hard.
I cannot handle the smell and I hope I haven't wasted my time. How much do I 'really' need to use??/ it is a not a small area , and I don't want to be wasting more money if this won't work on the grass.
Thank you for you question.
Synthetic grass was designed to make grass areas look great and reduce the water required to keep grass alive (especially great for Australian conditions) however its not an ideal surface for regular pet use especially for larger dogs that urinated a lot more. When it comes to synthetic grass and regular use of dogs for urinating, removing the urine is going to be a regular and expensive job. We have tried to make this clear on our website: http://www.urinefree.com.au/synthetic_grass and have also developed and offer BackyardFRESH to help lessen the costs.
To remove urine permanently from synthetic grass you need urineFREE. A bio-enzymatic formula is the only way to break down and remove the uric acid crystals which retain the strong odour. Conventional cleaners will remove the water soluble components but they'll leave behind the uric acid crystals. Only a bio-enzymatic formulation found in urineFREE can remove these.
For urineFREE to be 100% effective urineFREE needs to get to where all the urine has gone. With synthetic grass there are drainage holes in the grass for water to go. This is where the urine will have travelled too. Therefore urineFREE will need to seep through the holes and into the crush rocks which requires a lot of product than if you were just applying on the surface. Therefore we recommend if you can pull back the synthetic grass from the edges and treat the crush rock directly and the back of the grass mat, this will help urineFREE get better access and reduce the amount of product you'll need to remove the uric acid crystals which attached to surfaces.
Working in conjunction with BackyardFRESH is also great to lessen the costs however this will only give you relief of the urine smell for a period of time (depending on weather - heat etc). We highly recommend removing as much of the urine as possible with urineFREE on a regular basis otherwise you will get a large build up of uric acid crystals and the odours will get worse in damp and humid conditions.
The amount of urineFREE you are going to need depends on the amount of urine that has been deposited and the porosity/crush rock base depth of your synthetic lawn where the urine will have seeped through the holes. For example one dog (depending on size) can urinate between 200-2000ml each day. Over 365 days this is a large accumulation of urine. We had one gentleman recently who's labrador has used the grass for 3 months at approximately average of 1000ml each day x 90 days that approx 90L of urine. Whilst you don't need 90L of urineFREE to treat 90L of urine, small bottles of urineFREE for this amount of urine won't be sufficient.
Unfortunately we cannot recommend an exact quantity as every case is different (number of dogs, number of times they urinate, amount they urinate, size of area, depth of area i.e m3) and can only offer a guide. The more urine you have the more urineFREE you will need to eliminate the urine for good. urineFREE will also need complete access to all the urine
Once the smell has gone you know you have got it all. Therefore if you are still experiencing strong odours, you still have urine in your grass and the amount of urineFREE you have apply may not have been sufficient.
We offer 5 & 10 Litres for larger deposits but in some cases more may be required for a once off clean and ongoing maintenance.
If your pet is going to revisit this lawn then complete removal is costly but regular maintenance to remove some of the urine using urineFREE will help reduce the long term odours. BackyardFRESH can be used to provide temporary relief in between urineFREE treatments.
If you have further product to use, wash away the current residue of the urineFREE with a high pressure hose and allow to air dry. Once dried if you can pull back the synthetic grass in patches from the corners try and spray the crush rock directly, turn the rocks so they get a coat. Also spray the back of the grass mat as this is where urine often pools. This will give you the best chance of getting all the urine and using less product.
If you can't you are going to have to keep saturating the area liberally with urineFREE to allow as much urineFREE to seep into those drainage holes to get to the uric acid crystals.
Then cover with a plastic tarp of some sort over night to keep it moist for as long as possible, allow to air dry in the morning and then wash away again with a high pressure hose on to the mat and if possible crush rock.
Repeat until the smell has gone.
From years of assisting customers with their synthetic grass we have had great success. Some customers choose to do regular maintenance however we have found a lot of customers permanently remove the urine and then find another place for their dogs to use to avoid regular maintenance costs. We know not ideal if this is their designated area but it is a more cost-effective option.
We hope this information has helped and thank you for using urineFREE.
Great, Thanks so much for a prompt response.
I did follow the videos' application for both UF and Backyard fresh.They are really good vids
With the grass being only 2 months old and laid correctly , I am pretty reluctant in pulling everything back and spraying the crush rock underneath. But happy to give it a go and try and get the smell under control. I'll let you know how I get on.
Great to hear! Yes its a bit frustrating to have to pull back beautifully laid lawn! But it will help speed up the process and help you use less product. Otherwise you can continuing saturating making sure you get right into the subsurfaces to give it the best chance of draining through those drainage holes! Cover with tarp (so it doesn't dry out as quickly), leave overnight and then allow to dry and high pressure hose! urineFREE will continue to work if there is urine in there. :)
Does this product work on ordinary grass?
We have a pet greyhound and he likes to to a wee up all the bushes and on the grass. Things are starting to get a bit smelly
Thank you for your questions. Yes urineFREE will work on normal grass and garden beds as well. We know only too well the smell that comes with urine and the hot summers and are pleased our products can help! Using a combination of urineFREE and BackyardFRESH would give you the best and most cost effective solution if you greyhound keeps reusing the areas.
Application is generally the same as synthetic grass as can be found here: http://www.urinefree.com.au/synthetic_grass along with our how to use videos. As you can't pull back the grass or garden beds, unlike synthetic grass, saturation and enough urineFREE to get to where all the urine has gone will give you the best coverage.
Its important to use urineFREE in the first two or three applications to make sure you have removed as much of the original urine as possible then use BackyardFRESH in combination to give you odour relief in between using urineFREE.
Apply in cool hours and dry conditions - at night is best as it gives time for urineFREE to work.
We hope this has answered your questions and thank you for considering urineFREE. :)
sorry, my response for the post above- apologies
Hi there, I have recently bought the urine free package for my synthetic grass and intend to do the first application tonight. I'm wondering about the urine detector - does it work on synthetic grass?
Hi Helen, Thank you for your question. Which value package did you purchase? We don't usually suggest a urine detector for use outside on synthetic grass as often the urine has seeped underneath the grass so you won't get as much urine on the surface then say on carpet, upholstery or floors. Also for the torch to work it needs to be in dark conditions and the urine dried.
However it may highlight a few areas for treatment but please just be mindful that it probably won't be all the areas that need treatment.
Its great that you're applying tonight when the weather is hopefully cooler but mostly importantly dry (no rain). We recommended saturating the affected areas, allowing urineFREE to go where all the urine would have escaped too. Leaving overnight preferably and if you can, cover with a plastic tarp or similar to give less air exposure. This will keep urineFREE moist for longer. As long as its moist urineFREE is working! Once urineFREE is dried and there is sticky residue, simply wash away the remnants.
We hope the information has helped and thank you for choosing urineFREE! :)
Ok, so I have done all that and the lawn stinks still. Our lawn is approx 6.5m by 3.5m. There is no more urine free left. What do I do next?
How much product did you use? What size dog do you have? There is no specific amount of urineFREE that covers a square meterage. It depends on the amount of urine you have, how old and how far that urineFREE has seeped so every case is different. However that is a large surface area you have so small amounts of urineFREE won't be sufficient.
Dogs on average depending on their size can urinate approx 200-2000ml per day. If you dog has been frequenting the area for a while this would be a lot of urine that would need to be removed to give you permanent relief. Some customers go through 5-10 Litres of urineFREE for the initial treatment if there has been a large accumulation over a long period of time and then use less urineFREE, combined with BackyardFRESH in a urine & synthetic grass maintenance program.
Are you able to pull back the synthetic grass to treat the back padding and subfloor? This will help speed up the process.
Please note that often the urine odour will get greater as you draw the urine to the surface (the bioremediation process) and additional treatments will see the smell get less and less until it goes away. Then you know you've got it all.
For more information on urine in synthetic grass please see our website: http://www.urinefree.com.au/synthetic_grass .
We hope this information has helped and thanks again for choosing urineFREE. :)
I have sprayed carpet with urine free but am now thinking it will be wet for days. Can i speed up the drying process, if so, what can i use?
Hi Occy, Thanks for your question. To be honest its a catch 22! The longer urineFREE stays moist for the longer its working and making sure its getting all the urine deposit. We often recommend covering surfaces with plastic wrap to keep the surface moist for longer.
Often urine deposits in carpets will have seeped to the underlay and subfloor and for urineFREE to be 100% effective it needs to get to where all the urine has gone. The bioremediation process will see the urine bleed to the surface where you can then easily remove the sticky by-product/residue. This requires time and enough product. urineFREE uses bacteria and enzymes and they only live and work in moist conditions. Once urineFREE has dried it stops working.
Once you are confident that all the urine has been removed then you can speed up the process of drying with air ventilation. Opening a window or door to give enough air circulation is key. Close heat isn't recommended on most carpets as it dries the fibres too harshly and there is the risk of carpet burn or fire so we don't suggest. Also if urineFREE is dried too quickly without finishing the job then the heat will active the urine smell.
urineFREE will dry similarly to how water would, if the area is completely saturated and its takes a few days it also means it has more time to work.
We hope this has helped and we thank you for choosing urineFREE!
does the urine free get rid of the white urine stains in the timber joints. thank you .lance
Thank you for your question. To be honest we've never seen this and if you have a picture please send it to email@example.com. However from what we can surmise is that the urine acidity may have bleached the timber. This is called a "burn mark". Often in timber these will eventually turn black so by the sounds of things this is a more recent deposit? Timber joints are notoriously hard because this is where the urine has seeped underneath the floor boards. The joints are hard to mop up and dry when remove fresh urine deposit so often remnants of the urine have been left behind. The problem with leaving remnants behind is that they can become very acidic and can cause burn marks (same with carpet where it takes the colour out of the carpet). Burn marks are irreversible but luckily for timber floors once you've removed the urine completely you can sand back to return it to its originally state and then reseal.
urineFREE is a bio-enzymatic product and is the only way to remove urine completely and permanently. You will need to apply a liberal amount to the areas to allow urineFREE to get underneath the floorboards to treat and remove the urine deposit potentially underneath as to ensure that the deposit doesn't cause more damage and to permanently remove any urine odours. As its an old stain we often recommend covering with plastic wrap (glad wrap) to give less air exposure to allow urineFREE to stay moist for longer and continue to work. A few applications may be required depending on the urine. You may see the white urine stains become lighter and in some cases get smaller. If they are still there which is likely if it is a burn mark, then once the urine has been removed completely sand back the floor to the original state and then reseal.
For more information please see our website and video on removing urine from timber floors: http://www.urinefree.com.au/instructions
We hope this information has helped and thank you for considering urineFREE! :)
Hi there. We have recently had an artificial lawn in our back garden. It looks lovely, but smells of dog urine! We have a big dog - a 27kg English pointer. (Prior to this we had a lawn and his wee made it go brown. I started to put dog rocks in his water about 4 - 5 weeks ago. Hoping that it would stop the fake lawn going brown. ) Anyway, I wasn't expecting this smell - we've only had the lawn for about 6 weeks. Hosing with water make no difference. Do you think you're products will work for us ? And if so - what do you think we'd need?
Hi Helen, thank you for your question. Yes urine on artificial grass is a problem for many pet owners.
Synthetic grass is usually built on crush rock and sand base with small holes in the material to allow for drainage. When the synthetic grass has been urinated on, it is very likely that the urine run-off has seeped through the grass, into the rock and sand and will remain there.
Once humidity or heat penetrates the grass the uric acid crystals (the source of the urine smell) activates and releases the urine odour.
When urine dries it crystalises and it is these uric acid crystals that are difficult to remove. Conventional cleaners and just water will not break down the non-soluble uric acid crystals and they will remain as will the odour. Only a bio-enzymatic formulation found in urineFREE® will remove uric acid crystals for good.
urineFREE's bio-enzymatic action is designed to "eat" these crystals along with the urea and urochrome components of urine and eliminate the urine smell for good.
To remove urine odours & deposits permanently you need to use urineFREE.
However! When it comes to treating urine odours in your backyard it is not always necessary to make sure the urine deposit is removed each time because many pets will frequently visit your garden beds, synthetic grass / artificial turf or their favourite spot. Permanently removing urine deposits on these areas on a continuous basis could be a costly exercise!
BackyardFRESH™ is a high performance, safe odour control solution for pet and outside odours. This unique ready to use formula works outdoors leaving the smelliest areas smelling fresh & clean including synthetic grass!
Unlike air fresheners that mask odours temporarily, this unique chemical formulation provides long lasting relief using non-harmful and non-toxic ingredients that are environmentally friendly.
BackyardFRESH™ is a great, cost effective alternative to urineFREE when treating urine odours on fake grass! BackyardFRESH™ will give you long lasting relief not only of urine odours but other pet & outside odours at a great price.
However its important again to highlight that BackyardFRESH™ is not a urine remover, it is an odour eliminator and whilst it is long lasting the urine odour will return if the deposit has not been removed. Only urineFREE will remove urine permanently.
Therefore we recommend that BackyardFRESH be used in conjunction with urineFREE in between urineFREE treatments for affordable long term relief of urine odours & urine deposit build ups underneath your artificial turf.
We have a page dedicated to removing urine in synthetic grass on our website: http://www.urinefree.com.au/synthetic_grass as well as various synthetic grass value packs: http://www.urinefree.com.au/online-shop/category/mixed-bag-value-packs
In short if you have a large dog that will continue to frequent the grass for urinate then normal grass would be the best long term solution as the urine will steep into the soil and be absorbed which helps reduces the smell. Sometimes there is still a smell for large amounts of urine and that's when we have customers using urineFREE & BackyardFRESH to help relieve those odours on normal grass as well. Both products won't hurt normal grass. To stop the grass browning we recommend Dog Rocks in his water and this has had success stopping normal grass from discolouring/going brown.
We hope this information has been helpful and thank you for considering urineFREE :)
I've moved into a house that has obviously had pets and even after carpet cleaning the smell remains. Will your product remove the old odours?
Hi Selena, Thank you for your questions.
Yes urineFREE removes urine stains and odours from carpets. However if previous products have been used before as in the case with professional carpet cleaning, you will need to remove the previous products from the carpet before applying urineFREE. Chemical and detergents that often carpet cleaners use will remove the water soluble components of urine - the urea and urochrome BUT they'll leave behind and encapsulate (like a wax sealer to a floor or car) the uric acid crystals. It is these uric acid crystals that retain the stain and the odour. By encapsulating them, it makes it difficult for any product not just urineFREE to penetrate them. By sponging out as much of the previous products beforehand (using a clean wet cloth and rinsing it under running water to wash away the residue) you give urineFREE the best chance at penetrating those uric acid crystals to remove them.
To remove urine odours permanently you need to remove the urine stains. Only a bio-enzymatic product like urineFREE will remove urine stains and odours for good.
The other issue with steam cleaned carpets is the often they will liquid the urine and spread what was potentially one spot across the carpet. This does mean greater pre-cleaning work. A urineFREE Urine Detector will also help you identify where dried urine stains are.
We suggest you check out our website how to use instructions for more details on how to apply and remove: http://www.urinefree.com.au/removing_old_urine_stains_on_carpets__rugs
We also have a How to remove urine from carpets video that might also be helpful: http://www.urinefree.com.au/instructions
We hope this information has helped and thank you for considering urineFREE. :)
I moved in with my girlfriend who has s cat & a dog. I bought my two cats with me & whilst integration process going pretty well, her cat sprayed on a couple of pieces of my electronic music equipment. The first time I had a throw sheet over it, so thought easily fixed with a wash. Last night he did it again, but this time no cover over shelves & three pieces of electronic audio gear got some cat spray on them. I spent about two to three hours trying to clean area & equipment with everything on the house that I trusted shouldn't damage them. There is still a very slight odour if smelt closely & I'm concerned this may initiate more spraying! :(
Any suggestions as to use of your product on audio/ electronic music equipment? Thinking an exposure light may be useful too.
Hi Flecky, Thank you for your question. We usually don't recommend urineFREE as its a liquid with anything that is electronic. Water and electrics don't work well together and no liquid based product would guarantee use around them. However if you are using a product to remove the urine and you are willing to take the risk of damage to remove the odour, you need to use the correct product. Chemicals and detergents found in household products don't work on urine. Urine is made up of urea, urochrome and uric acid crystals. Whilst chemicals and detergents will remove the water soluble components - the urea and urochrome, they will leave behind & encapsulate (like a wax sealer to the floor) the uric acid crystals that retain the odour. Only a bio-enzymatic formula found in urineFREE can remove the uric acid crystals. However before applying urineFREE you need to make sure you remove as much of the other products you've used before. With all electronics turned off of course, take a damp cloth and clean the surfaces around where you've applied the previous products. You can then carefully apply urineFREE, give it dwell time and then remove with a clean damp cloth the odour will be removed. The light will help detect urine that is not visible to the naked eye but in the case of electronic equipment you may find this is in areas you can't see because its seeped into parts or cracks that you can't get to so the urineFREE Urine Detector may or may not be necessary. Yes, if the urine smell is still there remarking is common. Cats & dogs go in places were they've been before and feel comfortable. Spraying is not uncommon when cats feel threatened or are trying to mark their territory. In your case its likely your girlfriends cat feels threaten by you moving in and taking her/his place and is taking it out on your shiny things! Building a bond over time may help the problem - they'll feel less threatened and more exclusive. In the meantime, sheets will not protect the equipment enough, the urine will seep through. Try a plastic tarp or similar to give more protection. To clean just treat with urineFREE and hose down once given sufficient dwell time. We hope this has answered your questions. Many thanks for considering urineFREE! :)
Hi we've recently bought a house that we have had to rip up carpet as we couldn't remove urine smell. Now the concrete smell is even worse. We've bleached and soaped it but nothing !! Will this work on concrete and what method do you suggest. Can buy this at supermarket or Bunnings etc??
Hi Dee. From my experience in using he product, simply spraying the area with Urine Free & leaving should remove all of the urine smell. Although in a carport, I had the same issue & after a single spray I couldn't smell it anymore. Perhaps a second application would remove all traces & airing out as your paint will absorb some of the urine smell as well. I would recommend to spray & leave as it will work best this way. Hope this helps.
Hi Dee, Thank you for your email and thank you to Col too for your advice!
It is very common for the subfloors of carpet to be the actual main source of the urine deposit and odour. Cement is porous so the urine seeps into the cement and remains there and so does the smell!
Bleach & detergents (soaps) do not work on urine. Whilst they will remove the water soluble components of urine - the urea and urochrome, they will leave behind the non-water soluble uric acid crystals which are the source of the odour & stain. Chemicals & detergents will actually encapsulate this crystals (like a wax sealer to a floor) attached them to fibres and surfaces making it difficult for anything, including water to penetrate. Only a bio-enzymatic product like urineFREE will remove urine completely. The bacteria and enzymes in our formulation actually "eat up" (also know as bio-remediation) these uric acid crystals, removing them for good.
As you have used previous products before it is very important to try and remove as much of these products as possible BEFORE applying urineFREE. For urineFREE to be 100% effective it needs to be able to penetrate the uric acid crystals. As this is the garage floor you can wash the floor with water with a high pressure hose to wash away as much of the previous products as possible - at least until there are no more soap remnants. Do not use anymore chemicals or detergents. Allow it to air dry and then apply urineFREE. Because the cement is porous you'll need to use more urineFREE than you would if it was on a non-porous surface because the urineFREE will seep into the cement. Cover the spot(s) with a plastic tarp or if small glad wrap to give the area air less air exposure. The longer urineFREE stays moist the longer it works. Once dried simply wash away the sticky residue which is the remnants of the bio-remediation process. An additional application made be required for larger, deeper deposits to make sure you've got it all.
urineFREE is a specialised product as its not a chemical it is a premium product. urineFREE is found in a range of pet, vets and selective cleaning shops. You can visit our locate a retailer on our website: www.urinefree.com.au. You can also purchase in larger quantities from our online shop http://www.urinefree.com.au/online-shop and in value packs to save money.
We hope this information has helped. Thank you for considering urineFREE.
My kitten has peed on my mattress and am wanting to know if your product can be used and the best method to use?
I have cleaned with vinegat and water but the smell remains
Dear Zelda, Thank you for your question. Yes urineFREE will work on mattresses. Here is the instructions for application: http://www.urinefree.com.au/removing_old_urine_stains_on_mattresses
Its important to mention that vinegar, like other chemicals and detergents do not work on urine. Whilst they can remove the water soluble components of urine (the urea and urochrome) they will leave behind and encapsulate the uric acid crystals (like a wax sealer to a floor) making it difficult for anything including urineFREE to penetrate. It is these uric acid crystals that will retain the odour and the stain. Only urineFREE's bio-enyzmatic formulation removes ALL the components of urine. As you have used other products before, please remove as much of these products beforehand with water and a clean sponge.
Mattresses are porous so with heavily soiled areas its likely the urine has seeped into the mattress fibres and springs. Several applications may be required to bleed the urine to the surface to make sure you've got it all. The amount of applications depends on the amount of urine in the mattress. Please follow the instructions on the link above.
We recommend using glad wrap over the area (to give less air exposure), treating a larger surface area than the deposit as often the urine has spread sideways and then air drying outside once urineFREE has been given sufficient time to work. urineFREE works when it is wet and stops when it drys so the longer the dwell time the better.
Often stains will become darker and the smell stronger. This is common. This is the urine bleeding to the service to be wiped away the residue with a clean cloth rinsed under running water. When the stain fades after a few applications, a sniff test will tell you if you have it all, or if there is some urine still lingering the mattress fibres. Repeat applications will get it all.
We hope this information has helped and thank you for considering urineFREE.
Worked a treat. Had to reapply twice but now no urine smell
Does this product work in garden beds and lawns?
Hello. Thank you for your question. Yes urineFREE will work on garden beds, normal grass and synthetic grass as well. Ready to use and best applied using a battery sprayer or garden pump spray to allow for easy distribution making sure to saturate the affected area, soil or synthetic grass underbed where the urine would have seeped. Applying urineFREE for regular revisits by a pet can be expensive that's why we recommend using a combination of BackyardFRESH and urineFREE. See here for more information: http://www.urinefree.com.au/urinefreeorbackyardfresh. Hope this helps and if you have any further questions please let us know.
Hi. I am renting a house with a brown cloth lounge. A puppy peed on it and there is a round, dark patch (about 30cm diameter) that smells a little. We haven't put anything on it yet.I'm worried urine free may discolour it. Is that possible?
Hi, Thanks for your question. Apologies for the delay.
urineFREE is water based and will do no more damage to fabrics or fixtures than water would however sometimes certain dyes, fabrics are not water friendly. Hence we always recommend to test for colourfastness before applying urineFREE. We recommend to check in a inconspicuous place and leave it a while to see if the colour runs.
Its great that you have not put on any other products first. Applying urineFREE first and foremost will ensure that urineFREE can get to all the components of urine. It is likely that the urine has seeped into the stuffing, underlay and sometimes the springs. If you can treat the bottom of the couch/cushions as well as on top this will give you good coverage. If the cushion is fixed or you can't access the back of the couch, you'll need to saturate the lounge and bleed the urine to the surface using repeat applications. The stain may become darker and smell stronger. This is common. This is the urine bleeding to the surface. Repeat applications will see the stain get lighter and eventually go.
We hope this information has helped and thank you for considering urineFREE! :)
Hi I would like to use urine free on artificial but i am a bit worried as to if urine free will discolor the synthetic turf or damage it?
Hi Shev, Thank you for your question. urineFREE is safe to use on artificial turf and will do no more damage to surfaces that water would. We do say when using urineFREE on carpets and furnishings to check for colourfastness of those surfaces because some dies are not colourfast and will discolour even when water is used. However with artificial turf this should not be the case as it is designed to get wet by water!
urineFREE is a bio-enzymatic product using bacteria and enzymes. It does not include any harsh or dangerous chemicals, detergents or surfactants.
To read more about how urineFREE works on synthetic grass please refer to our website: http://www.urinefree.com.au/synthetic_grass
We hope this has answered your question and thank you for considering urineFREE! :)
Hi will this get urine stains out of unsealed concrete?
Thank you for your enquiry. yes urineFREE will work on unsealed concrete. As unsealed concrete is porous, this means the the urine will have seeped into the concrete and will require liberal application of urineFREE.
Sometimes urine can cause staining to these surfaces that are irresversible. If the uric acid crystals in the urine have discoloured or edged the surfaces than this change is irresversible. For example like bleach to clothing, the uric acid crystals given too much dwell time can cause some surfaces to discolour and/or burn and this chemical process can not be fixed by urineFREE. Immediate treatment on these surfaces with urineFREE is recommended.
Instructions are as follows:
1. Use urineFREE Urine Detector to find urine affected areas where necessary.
2. Spray thoroughly with urineFREE.
3.Cover with plastic film or sheeting for at least two hours to delay evaporation and allow first application to penetrate.
4.Blot floor dry with paper towels.
5. Repeat Steps 2, 3 and 4 as needed with two hours between applications until urine odour is removed.
6. Lightly sponge surface with water to remove any residue.
Please note as with all instructions: Never use cleaners, chemicals or deodorisers prior to remove urine stains & odours. These products tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for bio-enyzmatic products like urineFREE to penetrate. If you have used these products, try to remove as much of the products as possible with water and a clean cloth. Blot and allow to dry and then apply urineFREE.
We hope this has answered your question and thank you for considering urineFREE. :)
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