Okay - apart from the food
Generally not bad, but eat before you go. The food was horrible.
Bar kept the service going which saved the night and the entertainment was fun.
Service generally was fairly poor. 4 stars for most, one star for food.
Sent a direct email to them to let them know but no response from 3 days ago.
Went on the Saturday night Latin cruise which was OK without being great. The food was good but the entertainment was extremely loud for such a small area. The entertainment consisted of some loud drums and a few girls dancing. The drinks were a bit expensive but you expect that on a harbour cruise. What you don't expect is the rudeness of the barman who could only grunt. He obviously doesn't enjoy his job. Avoided him by going to the upstairs bar where they were much friendlier.
We have probably been on about 30 harbour cruises and all of them...
- Verified customer
Great cruise except for an unexpected circumstance
My family experienced a cruise on the 'Spirit' on Christmas Day. The food was of a good standard with a plentiful supply and the staff were friendly and efficient. A day prior to the cruise I suddenly was notified that two family
members were unable to attend due to a mental breakdown.. Management do not bend their strict refund policy under any circumstance as Vagabond Cruises is purely focused on profits,
Please be cautious when booking with this company.
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Booking was easy, the food was good, staff were helpful but there was no music on the top deck at all apparently no one checked to see if it was working??? but the thing we can't get over was we bought a bottle of wine from them which cost $35.00 (shore prices) and they stopped my wife taking it off the boat!!! Surely if you BUY it it's YOURS? apparently not according to Vagabond, merry xmas to you too Vagabond...
We had a party of 10 for Christmas lunch on the Princess boat.We were split into 2 tables not facing each other so “family time” over lunch was difficult.We had barely sat down when the photographer attempted to take us outside for a photo and told us she couldn’t be certain she would be there for long.This was 7 minutes after we boarded and sat down.Her rudeness put us off having a photo taken.The wait staff were arguing with each other in earshot iof patrons.No hand wash in ladies toilet immediately upon boarding.Windows of the vessel were so...dirty,it made it difficult to see the view.The buffet was served table by table as you were called.They called 2 tables upstairs and then stopped so everyone got up and it was bedlam at the buffet with people going in both directions.Staff were physically grabbing patrons and pushing them along the line.The food itself was excellent.Fresh and plenty of it.Kudos to the kitchen staff.My grandson went to buy 2 jugs of soft drink and the bar lady could barely speak English and poured him bourbon until another bar staff member corrected her.The coffee was luke warm because it sat so long while they fetched milk.All the while we had the smell coming from the toilets the whole trip.A couple were seated at a table right at the base of the stairs.This made it difficult when several people were going up and down the stairs.To sun up,the kitchen staff could not have done better,the food was marvellous but nearly all of the other staff including the photographer were rude and sullen or couldn’t understand English.Unfortunately I couldn’t recommend this boat for a family Christmas lunch.
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