5 questions from our users
I have this Vax cleaner the thing is the hose that connects to the machine has broken off so I'm after a new hose and also the carpet/hard floor brush I need one of those as well as the wheels have come off and is really hard to clean the floors. Has anyone else had this happen???
Can I buy filters etc online?
Yes you can, or K-mart.
I just bought a few online for my other one exactly the same, i gave my last one away because i stuffed up the water pump unknowingly.
I was pressing both buttons on the top because i didn't understand the sign and burn't the water pump out.
They just use the vacuum part of the machine.
The bags have a number on them, just put that number and model into browser on e-bay
Whilst washing the carpet it stopped releasing the solution as a spray and came out as a stream of water. At the same time there was no suction at all coming from the washing tool. Any help would be grateful. Eva
Hi candy1 - sorry to hear you're having some troubles with your Pet Vax! Best bet in this case would be to get one of our repairers to have a look at it and see if they can fix the problem for you. You can find your local agent on our website: http://www.vax.com.au/service-and-support/service-agents/ or feel free to send us an email at email@example.com and we can try to assist you. Thanks so much! Sarah
I have a Vax V11 that I purchased in 1999. The solution feed tube is leaking at the trigger assembly. I have tried to fix with no success. Will the liquid delivery tube and carpet washing tool from the petvax fit my machine? If so, where can I purchase spare parts? Thank you.
Thanks for your question in regards to the V11. We recommend you call Stokes in regards to spare parts on 1800 333 191. Regards, Phoebe
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