Extremely disappointed with the very short life of this VX89 steam mop
We bought this steam mop from Big W on 29/12/19, based on the recommendation of Choice magazine. It worked well during the first year of use, so we were happy with its functionality.
However, early this year it started generating less steam than normal, even at its maximum setting. I checked for any blockages following the manual's instructions but could not find any. I contacted Customer Service and I was told that the machine was out of warranty as the purchase had been done a bit more than a year before (The warranty is for 1 year).
Then I...dismantled the steam head to check whether there was any blockage inside it. But everything was fine. I came to the conclusion that the resistance must not be generating enough heat to produce the required steam. I decided to call again VAX Customer Service to check where I could buy a replacement heater resistance. I was informed that this product did not have the heater as a spare part. The manager would not consider extending the warranty for a few months. So we are left with no other option than to put it down for Council collection. This less than a year and a half from the date of purchase. Not exactly a reliable product! Needless to say I'd not recommend this brand to anyone and would not buy from them ever again.
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|Category||Steam Mops & Hard Floor Cleaners|
|Features||Carpet glider, Handheld option, Steam-on lock switch and Steam-ready indicator|
|Water Tank Capacity||0.33 L|
|Dimensions||650 x 225 x 280 mm|
|Colour / Finish||White, Grey|
- MPN: VX89
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