Reviewer Photos & Videos
On principle the vege pod looks great. Upon receiving the boxes. Put the frame together found the watering hose missing and the tubes were sent within days great! I say only to find the netting did not fit. Requested replacement which was received but attempts to stretch the cover as advertised in the video was hopeless as it’s application required the strength of superman to fit it in the frame. At this stage there is a gape on two sides.
Not sure how other people get it together.
Purchased in May 2021 for $600.00.
Poor Customer Service
I came on to this site to read reviews to find out what others thought of your product as I was very interested in purchasing. I have now changed my mind due to the way you reply to people on this review website. People seem to have genuine concerns and in your response to them you not only attack them personally you go straight into defence mode that it must be the customers fault. The person responding here to people is not doing your business any favours and as a result will spend my money elsewhere. Stop being so condescending and care about your customers.
No Service or Communication
Vegepod is a great concept and product, however if there is no support from them. Its only when you do something wrong is when they communicate and never reply to any emails or phone calls. Their service surely does not stack up to the "50,000+ happy customers". I hope that if anyone is going to purchase one that they don't need any support because there is none to get!!!!
Buyer beware! I purchased this after quite a bit of research. I thought I was buying a good product. When putting the stand together x2 of the bolts were faulty and needed retapping. One of the screws was also faulty. One of the cross bars was scratched and sticky. Customer service was average. I sent an email and had no reply so I phoned 2 days later when frustrated as some holes didn’t align (I had already sent the bolts off to be retapped) and the only solution offered was for me to pull it all apart and then they would replace it. I decline...d because it just meant more of a delay in planting out the seedlings I had and I had already invested in getting it fixed. They really need to sort out their quality control and customer service. Just look at the previous reply’s on here and that’s what you should expect
Purchased in December 2020 for $609.00.
was hoping for better veggies!
Set up my vegepod at my cabin in southwest British Columbia. Didn't need the irrigation line as we get lots!!! of rain.. Herbs grew really well but alas the slugs managed to find their way in and ate my cabbages which initially looked great. Tried some cherry tomatoes but the 2 plants outgrew the large size container.
Nest year will wrap some copper around the legs so the slugs won't climb up and in and will stick to small growing veggies and herbs.. Even though it wasn't a great success it was still fun trying
Purchased in October 2019.
LOVE THE CONCEPT BUT THERE ARE A FEW FLAWS
Was very excited when I found the Vegepod. Received it quite quickly and started to put it together only to discover that one of the corner struts was bent on the trolley with wheels. customer service was great and they sent out a replacement straight away. Then it was time to put the actual pod together where again I found there was a piece missing. Luckily I found a similar piece at Bunnings because Vegepod never did send out the missing piece, even though they said they would. Now after three weeks I see the wheel area connections are now r...usting. It’s such a great idea and my Vegas are growing but a few simple things could make this really good. For the cost of it - it’s not cheap I’m disappointed. Was going to buy another medium sized and small Vegepod but don’t think I will if things start to rust after only 3 weeks. Disappointing
Purchased in July 2020 for $600.00.
Hi, I'm considering purchasing a Vege Pod but have been put off by the defensive/reactive replies to customer feedback from the company. I would suggest Vege pod appoint a representative to manage negative comments, someone who understands and empathises with customer feedback.
canopy material too small
This is the second large Vegepod I've bought. I was happy with the first but this last one has left me depressed. Since it took weeks to be delivered I've tried my level best to fit the material over the canopy frame rather than request a replacement. I've been at it for two days.
I am not sure a custodial sentence is appropriate, but whoever made these frustratingly small pieces of material needs to at least do a couple of days hard labour, as I have done.
Purchased in March 2020.
Disappointed, bugs still eating my plants
I saw an ad for the vegepod where it made claims about pest free growing with the cover, so I invested over $500 to get the large one with the stand. It was a bit of a nightmare to assemble the base as it did not line up but finally got it. Bought quality soil and put my plants in. The plants are growing okay, not any better than the ones that I have in raised garden beds, but was horrified to find that something is eating the plants.
The cover has been on the whole time, apart from the few minutes where I water the plants. The clamps us...
Purchased in February 2020 at TVSN (TV Shopping Network) for $538.80.
Limited life of some components, flawed design
I purchased a large vegepod with a cover from a Mitre 10 store in February 2016. I closely followed recommendations to raise it (using besser blocks and sleepers), and a mixture to fill it with. Vegepod staff were very courteous and helpful with this (and a missing parts issue).
However plants did not thrive: the perlite in the mix and in the water catchment attracted mould, the use of overhead irrigation encouraged fungal diseases and weed growth in my SE Qld location, and it attracted large numbers of bush cockroaches which I have since learn...
Purchased in February 2016 at Mitre 10 for $349.00.
Poor packaging, poor instructions
Haven't had the chance to use it yet, but the bolts and wingnuts were loose in the box, and the box was damaged when we received it. Lost some of that hardware out of the box opening I suspect. Also the instructions were missing how to put together the wicking wells. Luckily I was intelligent enough to figure it out on my own. Some of us prefer to follow written instructions, not video instructions.
Purchased in February 2020 at Indianapolis Home Show.
Not worth the price
Bought a full size Vegepod with the stand few weeks ago for my mum (paid $535). It's only a show piece, not worth for the price.
As the area of planting not enough, I went and bought few 73L plastic crates ($15 each) from Bunnings and made a raised timber frame to keep. This works well compared to very expensive Vegepod.
Regret and feel shame spending $535 on this expensive piece. I wish I could get refund.
Purchased in November 2019 at Enfield Produce for $535.00.
5 rotten tomatoes for assembly
I tried to assemble the base today, but found the cross braces had the pre drilled holes in the wrong place and didn't align with the corner brackets. The result .. break out the clamps and 7 mm drill bit, and realign the holes. You must be skilled at drilling through steel for this one. As for the instructions, I found the photos blurry and unclear. Good luck I say, as I'm a qualified carpenter/handyman who spends his whole day solving problems, and on the tools. Give me an IKEA instruction book any day. And no, I didn't call the help desk, and the videos weren't much chop either. No flowery apology required from the customer service team.
Purchased in August 2019.
Okay product. Quality control needs improvement. Not good in windy areas.
Hello I purchased a Medium Vegepod with cover and stand off TVSN and I have some problems. The sprays leak and one is fitted off centre so not all areas of the pod receive water. The other issue is the cover blows off when wind reaches 19 Kilometres per hour. The lid also blows off whilst hinged open when tending to the unit with only minimal wind. Fortunately the hose prevents the lid from blowing away completely. TVSN also shipped to wrong address.
Purchased in February 2019 for $400.00.
Poor quality pod hood
Vegepod is 14 months old.
The hood frame is rusting from the inside out, and one of the plastic connectors holding the hood frame together had failed. Poor quality for the price paid
Purchased in December 2017 at Bunnings Warehouse.
Questions & Answers
Can I turn a large vegepod into 2 x medium vegepods?
How many bags does it take to fill a large vegepod?
Not sure that I am qualified to answer this. In my limited experience each vegepod comes with its own accessories including cover which cannot be divided to make two. I used a lot of soil (did not count the bags). Overall it’s an expensive exercise hope it’s worth it in the long run.
Live in Canada what do people do in winter with the pod?
Watch the snow cover it. Just a joke, I live in Vancouver.
Is the cover for a vegepod temperature sensitive. I am finding the cover hard to install at 16 C. Does it become more pliable and stretch at higher temperatures?
Get an answer from our members and Vegepod representatives
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