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Great customer service and great product
The Vegepod is everything that its suppliers claim, and my tomato plants love it. Nice quality product, and exceptional customer service. I had a small issue that was quickly resolved beyond my expectations - and that is a rarity these days. Keep it up Vegepod!
Purchased in April 2020.
Veggie growing for the enthusiastic beginner
Ordered the large veggie pod cover and stand. Ordering was efficient, delivery was prompt and timed. Put the pod together today, please note our DIY skills are not the best. Pod was easy to assemble, all the parts are well made, fitted / connected well and were robust. Instructions were clear. Can’t wait to begin my veggie growing experience. Would recommend this product.
Purchased in May 2021.
A great solution for having a bio garden at home!
We had a very good experience with Vegepod and it became the family's bio garden favourite! Once we had a minor issue wity one of the rod, but their professional customer service immediately solved it! Highly recommend it!
Purchased in September 2018.
What Excellent Service
We have had our large Vegipod for about three years and love it. We had a minor problem that we discussed last week with the WA representative at the Perth Garden Show. The problem was remedied immediately and cheerfully. What great service - a pity other companies don't follow their example. We have now bought the small Vegipod for our herbs.
Purchased at Perth Garden Festival.
Have a medium and just got a small one had a few insects not to bad you have to look at new seedlings before you put in got the small one for herbs only I have had good veg all sorts good fun with good results both with tables and wheels so l can move them about for the sun
Buyer beware! I purchased this after quite a bit of research. I thought I was buying a good product. When putting the stand together x2 of the bolts were faulty and needed retapping. One of the screws was also faulty. One of the cross bars was scratched and sticky. Customer service was average. I sent an email and had no reply so I phoned 2 days later when frustrated as some holes didn’t align (I had already sent the bolts off to be retapped) and the only solution offered was for me to pull it all apart and then they would replace it. I decline...d because it just meant more of a delay in planting out the seedlings I had and I had already invested in getting it fixed. They really need to sort out their quality control and customer service. Just look at the previous reply’s on here and that’s what you should expect
Purchased in December 2020 for $609.00.
A great concept that delivers great veg.
I've had my pod for about four years now. It's a large pod with cover and on a stand. I highly recommend the stand!!!
If you put the mix of manure and potting mix, as described, you will not be disappointed with the results.
It took four years in the harsh Australian sun (mine is fully exposed to the elements) before the little plastic brackets on the cover finally cracked and broke. I'm glad the company sells replacements, but would you consider making them out of aluminum or something better than plastic?
The plastic replacements will do ...
Purchased in March 2016.
I'm very pleased
I will start by saying, the was purchased with my flybuys points.
It arrived earlier than expected, which was great.
Very easy to put together, I did it on my own.
The frame it self is rather heavy, which is fantastic as it make the whole structure very stable. The garden bed fits together like a giant Lego set, the instructions are included but also there is a video you can watch. It's all very simple and easy to change if you make a mistake.
The hood also easy to put together, the only problem I had was fitting the cover over the frame of the hood, it does stretch it's just take a little time.
Purchased in October 2020 at Flybuys.
Great Product great customer service
I ordered the large Vegepod after much research. I contacted their customer service with a few questions and Kate was awesome and replied very quickly. It arrived in Melbourne just 4 days after I ordered, that was impressive as we are currently in Corona lock down. Easy to put together. I made a frame inside to train Tomatoes. Can't wait to now plant it out. Great product.
Purchased in September 2020.
Hi, I'm considering purchasing a Vege Pod but have been put off by the defensive/reactive replies to customer feedback from the company. I would suggest Vege pod appoint a representative to manage negative comments, someone who understands and empathises with customer feedback.
Received so fast. Grandson set up large unit in an hour, no issues! Very pleased with instructions. So easy to do. Can't wait to see veggies growing. Thank you so much
Purchased in May 2020 for $700.00.
canopy material too small
This is the second large Vegepod I've bought. I was happy with the first but this last one has left me depressed. Since it took weeks to be delivered I've tried my level best to fit the material over the canopy frame rather than request a replacement. I've been at it for two days.
I am not sure a custodial sentence is appropriate, but whoever made these frustratingly small pieces of material needs to at least do a couple of days hard labour, as I have done.
Purchased in March 2020.
5 STAR product and 5 STAR service
Absolutely thrilled with our LARGE VEGEPOD and truly blown away by the 24 hr turnaround in replacement of two of the pods that had been damaged in the delivery process. The staff were extremely helpful and apologised for any disappointment and inconvenience that we may have suffered and immediately took steps to rectify the problem. You will go far with this wonderful level of customer service, Vegepod. Many thanks, Sue
Purchased in April 2020 at Vegepod online .
We purchased 2 medium and 1 large Vegepod 2 days before NZ went into our covid 19 lock-down. We already had punnets of Bok-Choy, Broccoli, carrots, silver-beet, Spinach etc. 3 weeks later we are taking leaves off the silver-beet and spinach and have also pulled and eaten 2 Bok-Choy. The growth and health of the plants is amazing, with little to no time spent looking after them, just a quick watering. Totally recommend these pods. Wayne NZ.
Purchased in March 2020 at Mitre 10.
Impressive Customer Service
The exceptional Customer service received by Pete at Vegepod is to be congratulated. Very prompt emails and positive responses each time. He thinks of the customer first and endeavours to rectify any issues or problems in a positive and polite manner. Thank you
Questions & Answers
Can I turn a large vegepod into 2 x medium vegepods?
How many bags does it take to fill a large vegepod?
Not sure that I am qualified to answer this. In my limited experience each vegepod comes with its own accessories including cover which cannot be divided to make two. I used a lot of soil (did not count the bags). Overall it’s an expensive exercise hope it’s worth it in the long run.
Live in Canada what do people do in winter with the pod?
Is the cover for a vegepod temperature sensitive. I am finding the cover hard to install at 16 C. Does it become more pliable and stretch at higher temperatures?
Get an answer from our members and Vegepod representatives
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