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Vehicle Accessories
3.8 from 76 reviews · View Statistics
Listing monitored by Vehicle Accessories

Reviews

  • Product Quality
    4.6 (44)
  • Return Claim MadeYes (6) · No (49)
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Ross Hall
Ross HallWide Bay-Burnett, QLD
  • 2 reviews

Amazing customer service

published

Tony Cruz was an amazing person, he went above and beyond to try to locate a set of roof racks for us.
I would highly recommend anyone to deal with him

Incentivised Review No
Return Claim MadeNo
Mark
MarkHunter Region, NSW

Haven’t received goods which are paid in full and delivery constantly being pushed back.

published

Terrible customer service We ordered roof racks over two weeks ago and we’re told prior to order that it was a 3 business day turnaround. We have just received an email to say it won’t be delivered until the 27th of July! This would be 5-6 weeks since we paid in full. We have now requested a refund and it’s being reviewed which is also an unprofessional process as the customer service representative couldn’t confirm this over the phone.

Incentivised Review No
Return Claim MadeYes
Mark
Mark

I have just received confirmation that I will receive a refund in 3-5 days.

Vehicle Accessories
Customer ServiceVehicle Accessories

Good Communication and fast tracking

published

The guys at VA got my roof racks shipped and delivered in half less the expected time. They provided good communication and updates. Thanks guys

Product Quality
Incentivised Review No
Return Claim MadeNo
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Awful experience.

published

I had an awful experience, having placed an order for some roof rack accessories. Following order placement, I found it almost impossible to get a delivery date out of the organisation. Then I kept getting broken promises, and eventually it transpired that they could not find the item in their warehouse or logistics system. I did eventually get a refund, but not until after getting the runaround. I would feel far better if they had simply been honest with me at the outset.

Incentivised Review No
Return Claim MadeYes
Vehicle Accessories
Customer ServiceVehicle Accessories
Alan
AlanSouth East Queensland, QLD

Excellent quality! Rhyno roof bars and box

published

Easy installation with clear instructions and back up phone service great!! The online order form was very easy as well 100%

Product Quality
Incentivised Review No
Return Claim MadeNo
Stephen
StephenSydney Surrounds, NSW

Great After Sales Service

published

I had problems with the Yakiba Bike Rack and Vehicles Accessories were absolutely fabulous in foillowing up and ensuring I got a replacement Rack under warranty. My thanks to Tony from Vehicle Accessories who followed this through for me over several months.
Thank you.

Product Quality
Incentivised Review No
Return Claim MadeYes
Vehicle Accessories
Customer ServiceVehicle Accessories
James Platt
James PlattPerth, WA

Excellent company to deal with and they make the best bars available!

published

I have ordered two products now and dealt with Tony Cruz twice. He is excellent to deal with and very professional and quick to sort your order. Highly recommend using Vehicle Accessories and Tony is an asset to them.

Product Quality
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Faye
FayeIllawarra, NSW

Great service

published

I was nervous about ordering as I needed to be sure I was ordering the right part for my van

Product Quality
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories

Hi Faye, Thank you for putting your trust in us and I am very pleased that you have had a great experience with our company and team members.

Warmest Regards
VA Management

Dennis
DennisCentral Queensland, QLD

Warranty Claim Honoured.

published

Thanks for your prompt response to replace the faulty ECB Blinker unit under warranty. Tony was excellent to deal with and delivery only took less than a week. The new one is installed and working fine.
Thanks heaps Tony.

Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories

Thank you for the time that you have taken to provide us with this great review.

Warmest Regards
VA Management

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Mitchell
MitchellSydney, NSW

Rhino platform install

published

Excellent communication, quick turn around on rhino rack stock with a great price. Brad and his team did a very professional job on installing my new platform. Highly recommend. Cheers boys

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Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories

Fantastic customer service

published

Fantastic service! Needed an awning urgently for a raining camping trip the next day and the team at Vehicle Accessories organised quick/easy pick up from their warehouse. Greatly appreciate it!

Product Quality
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Lawry
LawrySouth East Queensland, QLD
  • 3 reviews

Tony is a lovely guy, larger than life, and the products are just amazing

published

I just had a really good end to end "customer experience" (that's the trendy word these days, right?) and the quality of the products were absolutely second to none. You have won yourself a lifetime customer!

Product Quality
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Ron
RonPerth, WA

Excellent service, good communications

published

Great service. Delivered interstate within 1 week. Kept fully informed. Highly recommended and would use again. Buy with confidence, you will be pleased.

Product Quality
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Jon B
Jon BSydney, NSW

Great price on Rhino Rack platform and delivered within 2 days. Happy customer thanks Brad and the team.

published

Easy to find the the correct platform for my vehicle.
Love the Rhino Rack Pioneer Platform.
Delivered to my door within 2 days.
Confirmed my order to ensure there where no mistakes.

Product Quality
Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories

Excellent customer service

published

Tony from their online sales team was very helpful, he confirmed their stock levels and shipping times, including when it would be dispatched, all before I placed my order. Tony confirmed my order once everything was done online. Very easy to deal with and good customer service.

Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
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