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Vehicle Accessories
3.8 from 79 reviews · View Statistics
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Reviews

  • Product Quality
    4.7 (39)
  • Return Claim MadeYes · No (50)
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Easy to deal with and quick postage

published

Despite all the bad reviews this company has I had a good experience. I ordered some Rhino rack roof racks. I was told they could take up too 15 business days to arrive but came in week were exactly what I ordered. Thanks guys for the easy purchase.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Ross Hall
Ross HallWide Bay-Burnett, QLD
  • 2 reviews

Amazing customer service

published

Tony Cruz was an amazing person, he went above and beyond to try to locate a set of roof racks for us.
I would highly recommend anyone to deal with him

Incentivised Review No
Return Claim MadeNo

Good Communication and fast tracking

published

The guys at VA got my roof racks shipped and delivered in half less the expected time. They provided good communication and updates. Thanks guys

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Alan
AlanSouth East Queensland, QLD

Excellent quality! Rhyno roof bars and box

published

Easy installation with clear instructions and back up phone service great!! The online order form was very easy as well 100%

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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James Platt
James PlattPerth, WA

Excellent company to deal with and they make the best bars available!

published

I have ordered two products now and dealt with Tony Cruz twice. He is excellent to deal with and very professional and quick to sort your order. Highly recommend using Vehicle Accessories and Tony is an asset to them.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Faye
FayeIllawarra, NSW

Great service

published

I was nervous about ordering as I needed to be sure I was ordering the right part for my van

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories

Hi Faye, Thank you for putting your trust in us and I am very pleased that you have had a great experience with our company and team members.

Warmest Regards
VA Management

Fantastic customer service

published

Fantastic service! Needed an awning urgently for a raining camping trip the next day and the team at Vehicle Accessories organised quick/easy pick up from their warehouse. Greatly appreciate it!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Lawry
LawrySouth East Queensland, QLD
  • 4 reviews

Tony is a lovely guy, larger than life, and the products are just amazing

published

I just had a really good end to end "customer experience" (that's the trendy word these days, right?) and the quality of the products were absolutely second to none. You have won yourself a lifetime customer!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Ron
RonPerth, WA

Excellent service, good communications

published

Great service. Delivered interstate within 1 week. Kept fully informed. Highly recommended and would use again. Buy with confidence, you will be pleased.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
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Excellent customer service

published

Tony from their online sales team was very helpful, he confirmed their stock levels and shipping times, including when it would be dispatched, all before I placed my order. Tony confirmed my order once everything was done online. Very easy to deal with and good customer service.

Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Robert
RobertWide Bay-Burnett, QLD
  • 8 reviews
  • 1 like
  • Verified

Terrible

published

**** AVOID THIS COMPANY, BUY ELSWHERE********** Made a order for a topbox for my car, was available on Ebay and on their own website. Showed more than 10 in stock and free delivery on both sites. Ordered from their own website, after order and payment, NO STOCK, many weeks later, promise of stock, but have to pay more. Wanted extra payment of $70.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Robert
Robert
Harry
HarrySouth East Queensland, QLD
  • 2 reviews
  • 1 like

Item not in stock and no contact made

published

I ordered a tow bar, waited a week and it still hadn't shipped. When I called them they said they were waiting on the item from the supplier. If you don't have the item in stock don't list it on your store and take peoples money. Its just a waste of everyone's time. I definitely won't be using VA again.

Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
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Bought some roof racks for my new Mazda CX-5, the guys were professional and courteous. Highly recommend

published

Quick and efficient, easy online platform and no issues with the online payment. They were honest and helped me throughout

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Jono S.
Jono S.Sydney, NSW

Awesome product and experience!!

published

Purchased via online a Darche 270 awning love the product delivered within 2 days. Epic guys will purchase again. Thanks!!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Martin
Martin
  • 4 reviews

Very happy client

published

Found the right item immediately. Very happy with process. Was kept in the loop re delivery. The item was easy to fit on the car.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
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