Over three weeks to dispatch and not cheap
As per the title, it took over three weeks to dispatch my item and they are not cheap. My biggest issue is their compete lack of communication regarding the delay.
My advice! Don’t look any further!
I can’t express enough the experience We have had.
From the moment we ordered our bull bar we have been informed all the way about it’s status, we were also called during the process to check that we ordered the correct one with a staff member confirming our Vin.
Tony couldn’t be more helpful with his advice and gave us the wonderful news that we are getting it earlier than expected!
I am extremely weary of companies I have never purchased from before but I can’t fault this company AT ALL!!
Tony and Team, thank you for making this experience a positive one for us.
Hopefully this review helps other customers trust in this company like I have.
ML55AMG W163 Roof bars and Skybox
Just confirmation that I received my order today around 9AM (less than a week delivery time). Item's were exactly as I ordered and fit perfectly with my vehicle, I am more than happy with the service as I wasn't expecting it to arrive until end of week. Purchase order was of Whisbar Roof Bars and Yakima Skybox 16, all top quality and perfect fitment. Highly recommend.
Thank you very much,
Impressive Customer Service
Ordered a Whispbar Ski mount (WB300) for pending trip. Was concerned it would not be delivered in time. My follow up emails were responded to immediately and delivery was expedited so the accessory arrived on time. Very impressive customer service!
The accessory was simple to install and worked perfectly.
Excellent customer service, very professional and competitive prices!
I purchased the Rhino Rack Euro 2 Bar Roof Rack FATCAT about $60 cheaper than the closest competitor, very satisfied with it, hoping to test it out this weekend on a road trip up the central coast.
Quality gear and even better service
It was an absolute pleasure dealing with vehicle accessories group. Fast and efficient service giving me the best products at a very competitive price. I’ll definitely be back for some more parts when the time comes.
Great customer service
Have had THE best experience with vehicle accessories! From finding the correct products to suit my requirements, as well as various options through different brands. Will be back for more! Cheers guys!
Great, loyal customer service, offering unbeatable prices!
Purchased a full suspension lift kit at a price $100s less than any other retailer both online and in store. Their professional advice was beyond helpful when choosing my kit.
Knowledgeable business with all the best brands at the lowest prices
I recently bought a FJ55 and am setting it up to take away on trips so was really doing in-depth research in to the best 270 degree awnings to get. I found Vehicle Accessories online whilst doing the research and was interested knowing more about the Rhino Batwing vs the Darche product. The business gave me great advice to help me make my decision and I went with the Rhino product which is absolutely perfect. I got some accessories too and will definitely be back because there is always a never ending list with getting your car set up right. The shipping was quick despite current conditions which I appreciate! Really happy and will shop again.
Didn’t have stock but were polite about it
Put order in and the website said they had stock but when they emailed to say it’s a 6-8 week wait they were very understanding of me wanting to cancel.
Hayman and Reese towbar.
Good value and quality Hayman Reese towbar for a Hi Ace Commuter. Told me it was stock but took a few weeks to be tailor made. Installation instructions were average.
Great Customer Service!
The team are always so friendly which makes for asking for advice extremely easy. Not only are the team patient, the customer service phenomenal but the parts recommended were the exact solution I needed!
Excellent service and price
Prompt delivery and very competitive pricing, could not recommend more highly. Purchased a platform and awning from vehicle accessories and it hasn’t missed a beat since installation 3 months ago
Wonderful customer service and speedy delivery time
As a novice off roader the guys at Vehicle Accessories were so amazing and patient to answer all of my questions! They are super easy to contact, friendly and informative. I was so happy with the service and the parts shipped in more than enough time for my road trip. Looking forward to purchasing with them again.
Professional business with great communication
- Easy to deal with
- wonderful product
- top quality service
- quickly delivery
Very professional company, that’s easy to deal with & sends a high quality products on time. Were in contact with me throughout the whole delivery process and could not recommend them more!
I couldn’t be happier with my product!
Great service. Quick delivery and thanks to the team at Vehicle Accessories for the BT50 bullbar. Ordered on the 15th of May and received on the 18th well done. Cheers
I got what I needed
I have a 2012 SR5 Hilux, and I wanted a bullbar. I didn’t know exactly what bullbar to get so I called their customer service and spoke to someone who helped me out, and even offered a slight discount on the iron man bullbar. Bullbar arrived and I fitted it with a mate that day.
Very happy with the service and will now be looking to see if I can get a roof awning and cage for my camping trip once covid is over!
Thanks vehicle accessories!
Great find! Absolutely easy to order on line. The back up and personal service was nothing short of outstanding! Made many big stuff ups with my order. Lindsay, the sales/product/and order lady sorted it all out with professionalism, courtesy, efficiency that is a rarity and extremely hard to find. She went to great lengths to find out information so I could make the best decision. Their prices were also highly competitive. I purchased the Rhino Batwing compact awning with its extension and other bits and pieces the whole process was a breeze. Thank you Lindsay!
Very happy with service and price
Thank you. Bought Rhino racks for my car and am very happy with them. Fit well and price was cheaper than anywhere else. Arrived in just over a week which was great. All over happy with my purchase.
Cheapest prices and best service
Seeing the low prices I was skeptical but these guys are amazing. Needed the awning by the end of the week and stressed this to the team and they made it happen
Slow to dispatch
Hi. I placed an online order from this business on Tuesday 21/1/20 for two Hayman Reese products. I received a confirmation email on 21/1/20 saying these parts had been sent (and had a phone call from them confirming the same that day). After I hadn't received the items today on 28/1/20 (3-4 business days is usual postage time to Bairnsdale from Sydney) I called up to check where they were. I was told over the phone that the parts haven't even been sent yet (and I will get an email when they are) and also that I agreed to delivery in 1-10 days?? Very disappointing service and I would not recommend Vehicle-Accessories.
Cheap products. Fast response via phone and email. Dispatch from the warehouse tooks a week but delivery is very fast.
I ordered a AUD 300+ roof-rack with them on 24/06/2019. I compared all ebay, other online store like supercheap, etc. The price that VA offer is the cheapest I can get and they didn't charge for delivery.
Lowlight is that they didn't dispatch my item until July.
Highlight is that their customer service is good. I've made some online inquiry about my order status since they didn't ship my item. Both via email, and a phone call with their 1800 number on Monday morning. They didn't put me waiting for long, they almost picked up my call immediate...ly unlike other service lines. And they reply email on the same day as well. After the communication, they dispatched my item the next working day which is Tuesday with fastway. And I received it on Wednesday. My suggestion is if you're in hurry, get the item from local store. If you care more about money and you can wait, VA is a good choice. Via the phone they also told me I can pick up from their warehouse, which is located in St Marys. But I personally think the driving didn't worth the price difference with the local store. So make your own decision before place the order.
WDR vehicle Blackbox
I purchased this thru Ebay.
Not real impressed,BUT I guess you get what you pay for,BUT when you see this one Ebay,just give it a wide birth.
It has a USB to back up...(what back up) and the plug for your vehicle,so just go to the blackbox for your vehicle from a reputable dealer,and NOT Ebay.
This one isnt worth while purchasing for the $36:99 and I have advised the seller of the same.
Dodgy at best!
I ordered 5 items to make up a Rhino roof rack system. Initial order process indicated freight would be zero. Once ordered, I received a confirmation email for only one minor item plus fright. I sent two emails requesting information and cancellation of order. No response. I rang their customer support number and talked to someone with an American accent. He suggested I did not order correctly and we could complete the order over the phone. When I said I wanted to cancel the order he tried to suggest it was a minor issue and just complete over the phone. When I pressed he agreed to cancel but was short and rude. I asked for a confirmation email but as yet nothing.
Avoid at all costs!
Rang and asked if they had the rhino racks and pod to suit my vehicle in stock. Rang me back said that the part I wanted to order was obsolete but they had "the current part" but is was a bit more expensive. Corrected them and advised that the part number comes direct from the manufacturer. Rang me back and agreed that I was correct. Advised them that I had to have them in 7 days as I was going traveling interstate after 7 days. Was explicitly told I didn't need express post, even though I offered to pay it, and was assured I would get the...items in time. Was further assured I would get a tracking number the following day. I did not. Every day afterwards (4 days) I contacted them and was told I would get a tracking number "that afternoon" or "tomorrow". Never happened. Tried reply emailing and their MX record was non-existent. Contacted them on Saturday, they still had no idea what was going on so I cancelled the order. They agreed to refund me my money and sent me an email to confirm this. Monday they rang to back out of the refund and said that the items were going to arrive that day. They refused to honour their cancelled order and refund and were aggressive and argumentative. They told me that I had no choice but to accept it, too bad. They sent me a bogus tracking link, the webpage did not exist. The items never arrived on the Monday. Filed complaint with PayPal and had my funds returned after the ten day waiting period. Thank goodness I used PayPal! Stay away at all costs, they are not in Australia and use an IP phone via a NSW number to mask their actual location. They are in the Philippines, taught call centre English with an American accent.
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