**** AVOID THIS COMPANY, BUY ELSWHERE********** Made a order for a topbox for my car, was available on Ebay and on their own website. Showed more than 10 in stock and free delivery on both sites. Ordered from their own website, after order and payment, NO STOCK, many weeks later, promise of stock, but have to pay more. Wanted extra payment of $70.
Item not in stock and no contact made
I ordered a tow bar, waited a week and it still hadn't shipped. When I called them they said they were waiting on the item from the supplier. If you don't have the item in stock don't list it on your store and take peoples money. Its just a waste of everyone's time. I definitely won't be using VA again.
Hoping for a fast refund
I ordered a Thule roof box yesterday, not cheap but there was not going to be shipping costs so the best deal
The site did say they were low in stock so I took my chances. Very soon after placing the order I received an email saying that the roof box had been in high demand, saying massive orders have backed up production & release dates ... there was no time frame given for receiving the order. I could either wait it ask for a refund
We can’t wait for who knows long, I tried calling twice this morning & couldn’t get through on 2 menu options..., I left my name & number, & also replied to the email requesting a refund. Not heard back yet & it’s been several hours I called another company who had the roof box for the same price, & just $65 shipping, they had 3 in stock, so I ordered & everything is progressing as you always hope it would Hopefully Vehicle Accessories do respond quickly, & provide the refund
Grey market importer?
Ordered 2 prorack parts yesterday, no indication of any delays or backorders during ordering. Today I get email saying it will be 4 to 6 weeks and can cancel if I want. So I replied to email asking for immediate cancellation and refund. As yet no reply so I tried to call their 1800 number "due to temporary service difficulties we cannot connect you". So I try their online chat - does not work, you enter details and hit connect and nothing happens. I suspect this is simply a grey market importer or company that holds little to no stock and so is...at the mercy of suppliers, they places an order for whatever you want after you order it and then tells you whatever time it takes them to get. I actually have no issue with this if they are upfront about it but they should be showing realistic delivery timeframes before you order not after. I am also very unhappy with a customer service centre that you cannot contact. No concerns about getting my money back, I'm sure they will refund but if not I'll dispute it with Visa if not refunded in the next few days.
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Slow to dispatch
Hi. I placed an online order from this business on Tuesday 21/1/20 for two Hayman Reese products. I received a confirmation email on 21/1/20 saying these parts had been sent (and had a phone call from them confirming the same that day). After I hadn't received the items today on 28/1/20 (3-4 business days is usual postage time to Bairnsdale from Sydney) I called up to check where they were. I was told over the phone that the parts haven't even been sent yet (and I will get an email when they are) and also that I agreed to delivery in 1-10 days?? Very disappointing service and I would not recommend Vehicle-Accessories.
Dodgy at best!
I ordered 5 items to make up a Rhino roof rack system. Initial order process indicated freight would be zero. Once ordered, I received a confirmation email for only one minor item plus fright. I sent two emails requesting information and cancellation of order. No response. I rang their customer support number and talked to someone with an American accent. He suggested I did not order correctly and we could complete the order over the phone. When I said I wanted to cancel the order he tried to suggest it was a minor issue and just complete over the phone. When I pressed he agreed to cancel but was short and rude. I asked for a confirmation email but as yet nothing.
Avoid at all costs!
Rang and asked if they had the rhino racks and pod to suit my vehicle in stock. Rang me back said that the part I wanted to order was obsolete but they had "the current part" but is was a bit more expensive. Corrected them and advised that the part number comes direct from the manufacturer. Rang me back and agreed that I was correct. Advised them that I had to have them in 7 days as I was going traveling interstate after 7 days. Was explicitly told I didn't need express post, even though I offered to pay it, and was assured I would get the...items in time. Was further assured I would get a tracking number the following day. I did not. Every day afterwards (4 days) I contacted them and was told I would get a tracking number "that afternoon" or "tomorrow". Never happened. Tried reply emailing and their MX record was non-existent. Contacted them on Saturday, they still had no idea what was going on so I cancelled the order. They agreed to refund me my money and sent me an email to confirm this. Monday they rang to back out of the refund and said that the items were going to arrive that day. They refused to honour their cancelled order and refund and were aggressive and argumentative. They told me that I had no choice but to accept it, too bad. They sent me a bogus tracking link, the webpage did not exist. The items never arrived on the Monday. Filed complaint with PayPal and had my funds returned after the ten day waiting period. Thank goodness I used PayPal! Stay away at all costs, they are not in Australia and use an IP phone via a NSW number to mask their actual location. They are in the Philippines, taught call centre English with an American accent.
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