Amazing customer service
Tony Cruz was an amazing person, he went above and beyond to try to locate a set of roof racks for us.
I would highly recommend anyone to deal with him
Didn’t have stock but were polite about it
Put order in and the website said they had stock but when they emailed to say it’s a 6-8 week wait they were very understanding of me wanting to cancel.
Hayman and Reese towbar.
Good value and quality Hayman Reese towbar for a Hi Ace Commuter. Told me it was stock but took a few weeks to be tailor made. Installation instructions were average.
Cheap products. Fast response via phone and email. Dispatch from the warehouse tooks a week but delivery is very fast.
I ordered a AUD 300+ roof-rack with them on 24/06/2019. I compared all ebay, other online store like supercheap, etc. The price that VA offer is the cheapest I can get and they didn't charge for delivery.
Lowlight is that they didn't dispatch my item until July.
Highlight is that their customer service is good. I've made some online inquiry about my order status since they didn't ship my item. Both via email, and a phone call with their 1800 number on Monday morning. They didn't put me waiting for long, they almost picked up my call immediate...ly unlike other service lines. And they reply email on the same day as well. After the communication, they dispatched my item the next working day which is Tuesday with fastway. And I received it on Wednesday. My suggestion is if you're in hurry, get the item from local store. If you care more about money and you can wait, VA is a good choice. Via the phone they also told me I can pick up from their warehouse, which is located in St Marys. But I personally think the driving didn't worth the price difference with the local store. So make your own decision before place the order.
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