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Vehicle Accessories
3.8 from 79 reviews · View Statistics
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Reviews

1.7
6 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(5)
  • Product Quality
    2.5 (2)
  • Return Claim MadeYes (6) · No
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Mark
MarkHunter Region, NSW

Haven’t received goods which are paid in full and delivery constantly being pushed back.

published

Terrible customer service We ordered roof racks over two weeks ago and we’re told prior to order that it was a 3 business day turnaround. We have just received an email to say it won’t be delivered until the 27th of July! This would be 5-6 weeks since we paid in full. We have now requested a refund and it’s being reviewed which is also an unprofessional process as the customer service representative couldn’t confirm this over the phone.

Incentivised Review No
Return Claim MadeYes
Mark
Mark

I have just received confirmation that I will receive a refund in 3-5 days.

Vehicle Accessories
Customer ServiceVehicle Accessories

Awful experience.

published

I had an awful experience, having placed an order for some roof rack accessories. Following order placement, I found it almost impossible to get a delivery date out of the organisation. Then I kept getting broken promises, and eventually it transpired that they could not find the item in their warehouse or logistics system. I did eventually get a refund, but not until after getting the runaround. I would feel far better if they had simply been honest with me at the outset.

Incentivised Review No
Return Claim MadeYes
Vehicle Accessories
Customer ServiceVehicle Accessories
Stephen
StephenSydney Surrounds, NSW

Great After Sales Service

published

I had problems with the Yakiba Bike Rack and Vehicles Accessories were absolutely fabulous in foillowing up and ensuring I got a replacement Rack under warranty. My thanks to Tony from Vehicle Accessories who followed this through for me over several months.
Thank you.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Vehicle Accessories
Customer ServiceVehicle Accessories

Roof racks. Bad company.

published

Don't do it. Boxed like crap. 4 months late and only one roof rack in box.. looks like 5 yr old damn stock. Going through refund ATM.. will re review if refund is a complete hassle.. Surfer guy for south east QLD

Incentivised Review No
Return Claim MadeYes
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Avoid at all costs

published
Incentivised Review No
Return Claim MadeYes
Josh G
Josh GSouth East Queensland, QLD

Avoid these people!

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes

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