1 photo
Vehicle Accessories
3.8 from 79 reviews · View Statistics
See the Best Vehicle Accessories, Parts & Tyre Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Vehicle Accessories

Reviews

  • Product Quality
    1.0 (3)
  • Return Claim MadeYes (5) · No (7)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Terrible. Never purchasing from here again.

published

Returns/exchange process for this company is beyond a joke. Being an online company you would think they world have better solutions than charging a customer and extortionate amount of money OR a 15% restocking fee. Alongside that when trying to rectify the situation I was continually told different costs for exchanging the item. Very, very frustrating. Terrible customer service, took no responsibility for themselves. Was happy to pay the return fee, but was not happy that it costs me almost triple the amount of money I was originally quoted. Save yourself the trouble and DO NOT BUY FROM HERE. Purchase from a reputable company who will price match and who has a clearly specified returns/exchange policy. Very disappointed.

Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories
Mark
MarkHunter Region, NSW

Haven’t received goods which are paid in full and delivery constantly being pushed back.

published

Terrible customer service We ordered roof racks over two weeks ago and we’re told prior to order that it was a 3 business day turnaround. We have just received an email to say it won’t be delivered until the 27th of July! This would be 5-6 weeks since we paid in full. We have now requested a refund and it’s being reviewed which is also an unprofessional process as the customer service representative couldn’t confirm this over the phone.

Incentivised Review No
Return Claim MadeYes
Mark
Mark

I have just received confirmation that I will receive a refund in 3-5 days.

Vehicle Accessories
Customer ServiceVehicle Accessories

Awful experience.

published

I had an awful experience, having placed an order for some roof rack accessories. Following order placement, I found it almost impossible to get a delivery date out of the organisation. Then I kept getting broken promises, and eventually it transpired that they could not find the item in their warehouse or logistics system. I did eventually get a refund, but not until after getting the runaround. I would feel far better if they had simply been honest with me at the outset.

Incentivised Review No
Return Claim MadeYes
Vehicle Accessories
Customer ServiceVehicle Accessories
Robert
RobertWide Bay-Burnett, QLD
  • 8 reviews
  • 1 like
  • Verified

Terrible

published

**** AVOID THIS COMPANY, BUY ELSWHERE********** Made a order for a topbox for my car, was available on Ebay and on their own website. Showed more than 10 in stock and free delivery on both sites. Ordered from their own website, after order and payment, NO STOCK, many weeks later, promise of stock, but have to pay more. Wanted extra payment of $70.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Robert
Robert
Vehicle Accessories, Parts & Tyre Shops

Find out how Vehicle Accessories compares to other Vehicle Accessories, Parts & Tyre Shops

Know better, choose better.

Compare all
Harry
HarrySouth East Queensland, QLD
  • 2 reviews
  • 1 like

Item not in stock and no contact made

published

I ordered a tow bar, waited a week and it still hadn't shipped. When I called them they said they were waiting on the item from the supplier. If you don't have the item in stock don't list it on your store and take peoples money. Its just a waste of everyone's time. I definitely won't be using VA again.

Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
NewAussie
NewAussieGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Not a happy customer! Sold a used item, awful customer service.

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +1Thumbnail
Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories
Jen
JenNortheast, VIC
  • 3 reviews

Hoping for a fast refund

published
Incentivised Review No
Return Claim MadeNo
Jen
Jen
Vehicle Accessories
Customer ServiceVehicle Accessories
Jen
Jen
paul4471
paul4471Perth, WA
  • 2 reviews
  • 3 likes

Grey market importer?

published
Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
Neil
NeilSydney
  • 4 reviews
  • 7 likes
  • Verified

Terrible

published

I ordered Rhino Accessories from these guys. Their published address is less than an hour away, as is Rhino's head office. Was told last week dispatch would be earlier this week. No sign of the goods. The offshore call centre is not answering its phones on any of their numbers. No response to email enquiry. Very bad experience; chargeback under way. Would recommend staying away from this company. They are not on Rhino's dealer list either it appears.

Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories
Vehicle Accessories, Parts & Tyre Shops

Find out how Vehicle Accessories compares to other Vehicle Accessories, Parts & Tyre Shops

Know better, choose better.

Compare all

Roof racks. Bad company.

published

Don't do it. Boxed like crap. 4 months late and only one roof rack in box.. looks like 5 yr old damn stock. Going through refund ATM.. will re review if refund is a complete hassle.. Surfer guy for south east QLD

Incentivised Review No
Return Claim MadeYes
Phil
Phil
  • 2 reviews
  • 4 likes

Poor service

published

after a week of not hearing anything after ordering I had to email the the orders department as there is no facility to check online - after another day I got a reply back saying may be upto 3 weeks until you hear anything but you should hear something next week .....Prices may be cheap but really rubbish communication and poor customer service.

Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories
Phil
Phil
Vehicle Accessories
Customer ServiceVehicle Accessories
Callum Davidson
Callum DavidsonHunter Region, NSW

AVOID AT ALL COSTS

published
Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories
Vehicle Accessories
Customer ServiceVehicle Accessories
Vehicle Accessories, Parts & Tyre Shops

Find out how Vehicle Accessories compares to other Vehicle Accessories, Parts & Tyre Shops

Know better, choose better.

Compare all

Waste of time,l price maybe cheaper but pay the extra and get your product on time.

published

Terrible dispatch. 15 days after ordering the product it finally gets sent. After being told it had been sent on 15th over the phone. I don't usually right reviews like this as I work in retail and understand where delays can come from but this is absolutely shocking in this day. I would have gathered have payed the extra $50 that competiton had them advertised for then wait what will now be 3 weeks for good racks getting sent 600km down the highway. Absolute joke never again avoid at all costs.

Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories
Richard
RichardGippsland, VIC
  • 3 reviews
  • 1 like

Slow to dispatch

published

Hi. I placed an online order from this business on Tuesday 21/1/20 for two Hayman Reese products. I received a confirmation email on 21/1/20 saying these parts had been sent (and had a phone call from them confirming the same that day). After I hadn't received the items today on 28/1/20 (3-4 business days is usual postage time to Bairnsdale from Sydney) I called up to check where they were. I was told over the phone that the parts haven't even been sent yet (and I will get an email when they are) and also that I agreed to delivery in 1-10 days?? Very disappointing service and I would not recommend Vehicle-Accessories.

Incentivised Review No
Return Claim MadeNo
Vehicle Accessories
Customer ServiceVehicle Accessories
David Carpenter
David CarpenterSydney, NSW
  • Verified

Ignore the cheap price . . . avoid at all costs.

published
Incentivised Review No
Vehicle Accessories
Customer ServiceVehicle Accessories

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Vehicle Accessories representatives

Other Vehicle Accessories, Parts & Tyre Shops

Previous
Next
See all Vehicle Accessories, Parts & Tyre Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.