My order was processed, shipped and arrived in Qld in excellent time and as ordered, at great prices.
I'm happy I purchased from Velogear.

I've read some bad reviews for Velogear, but my experience was good. I ordered 4 tyres and 3 tubes on 23 December, and they were delivered on 29 December, all exactly as ordered. The order was over $99, so postage was free. Full marks Velogear.

I was drawn to the site by the well priced shoes and size I was after. Order placed, but then saw the negative reviews for this company. Why oh Why did I spend my money here, this is going to be a nightmare. WRONG! Afternoon of second business day message received from AustPost and then daily updates from Aust Post until shoes delivered today Saturday. Order placed late Friday night the week before. Shoes are correct size and model, very happy with the price. Mild panic for nothing. The only suggestion I would offer to the company is p...

In error, I didn't check the reviews for this online retailer - and had I done so, I would of steered well away. On ordering 3 items, I waited 2 weeks to be advised that one of the products was unavailable. I was given 3 options, but being that the items were time critical, I decided to accept an equivalent product, thinking it would still be quicker than shopping elsewhere. How wrong I was. The equivalent product wasn't advised that it was on back order - so another wait. At week 4, I sent an email to customer support, requesting an estimated ...

Should've paid attention to all the negative reviews. Velogear are hopeless at actually getting your item to you.
Price is good however they may as well advertise as free as you will probably give up waiting for the item to arrive and get sick of their excuses for delay.....

Ordered some jigsaw puzzles for the kids. They send 3 out of the 4 I ordered. One of them they didn't have and sent a cheaper product without asking. I'm still trying to get money for the item they didn't send.
Somehow all the reviews on their website are positive so they must be making these up. Stay away from this dodgy place.

The company falsely advertises their delivery/dispatch times and that they have items in stock when they don't. Currently in a PayPal dispute because they haven't dispatched my items. There response to my complaint is that they are slow because of Covid. Then they implied it's because they don't have the item I ordered in stock and they will let me know when they have dispatched my order. NO! That's my money you are spending while I wait indefinitely. Give me my money back and advertise on your website that your items are not in stock and you won't dispatch items for weeks, if at all, because of Covid excuses. Totally untrustworthy.

A tip for customers and a tip for velogear! A legit biz - I was worried but they came through! I ordered before seeing the reviews so was worried. But they sent the right item and it took a total of 10 days, not bad considering the c19 shortages. They also answered every (worried) email within 24 hours.
Tip for customers: get on the mailing list so you get a 10 dollar discount.
Tip for velogear: just be honest on your website and you won't get so much anger. If it's out of stock, just say so and put an approximate turn-around time on there (w...

Red Hot Agencies Pty Ltd (velogear) and bicycle store have the exact same address as they are same company just different front. They did not have my purchased product in stock so offered alternative products for around same vlaue. I chose 3 products with same value but they decided to send only 1 of them and ripped me off. I paid $34 for azur top tube bag which other seller sell for $15. Worst case is ebay minimum wage filopino contact centre empoyees dont understand the issue. Case #:5232916387. Dont buy from bicycle store or velogear.

Scam. Do not use this online store. After a month of back and fourth regarding missing stock they completely stopped responding. Have not received any products and had to raise a claim through PayPal in order to retrieve my money.

Either the worst online bike shop in existence of a complete scam. Either way do not use them at any cost. Plenty of better stores available.

I ordered a bike trailer two months ago. Told three times over the ensuing weeks by the customer service agents it had ‘just been dispatched’ that day (!) but my requests to receive tracking info were ignored. Just told by amazon that order has been cancelled due to ‘customer refund’. Cue wasted time talking to my local post office trying to find out how it was returned. After contacting velogear YET AGAIN was told no stock until September so Refund had been processed. Such a waste of time and would have ordered locally if information had been given. Avoid this company at all costs.

Velogear have been absolutely fabulous to deal with and provided quick responses and very clear and thorough communication every step of the way through my purchase
Thanks to their team for all their effort

Stay away from these people. I have absolutely no idea how they still do business! They even opened a second website called "bicyclestore.com" because Velogear was getting such a bad name. So beware! They are the same people! Horrific customer service! You've been warned. I've had issues with them via Ebay also! Thank god for Ebay and PayPal... never ever buy from these people! If you do, always, always buy from their Ebay listed items so you are protected and always use PayPal!!!

I have been dealing with Velogear for many years now and have always had good service from them,my orders always arrive in good time are well packed and in good condition. All the products i have purchased from them have been off good quality and given me good service.

we have been waiting for over 10 days now - tracking doesn't tell you anything and doesn't change - tried contacting them with no response - thought I would deal with someone in Australia - would have been so much quicker to order from wiggle out of the UK

I placed an order with Velogear through Catch and a month later I still have not received 2 of the 3 items ordered. Order was supposedly shipped on the 20th November but after chasing up after 2 weeks of not receiving, Ive only just received ONE of the items today 20th December. When following up, they told me the order had been marked as shipped but no tracking number was attached to it and looked like it had not been sent and they would resend. No apology given at all. I am waiting to hear back on when the other two items will be arriving, bu...

I ordered from their Ebay store. I made the purchase on October 16, with handling time stated to be 2-3 days. By the October 20, it still hadn't been shipped, so I msg them. I got no response from them on Ebay, so I contacted them through the website. On the 25th, I got a reply on Ebay, saying that "The order was out of sync and it was missed, but dispatched today" WTH?? . It's now November 7th and I just received a full refund, with no explanation. So I'm assuming, when they told me it was shipped, they lied. What a ridiculous and dishonest co...

I ordered Rock N Roll chain lubricant on the Friday and the goods were received early the following week. Very pleased with the prompt delivery and the professional way that the order was handled. Excellent service.

Picked up a couple of the Limar 325 Superlight helmets on clearance and free shipping.
The helmets are great quality, colourful and stylish look, and at an excellent price.
Thanks Velogear team!

I ordered a backpack on 06/08/19 at 12pm, received an updated email at 4.35pm stating that "We are in the process of preparing your order. We expect to ship it within the next 1 to 3 working days".......a week later and I had not been updated in regards to my order.
I then emailed customer service (12/08/19 12pm), called their office and left a voice mail on 12/08 and 13/08. I then resorted to facebook messenger where I finally elicited a response.
I was emailed that night (13/08 9.30pm) letting me know that the product that I had ordered wasn...