Ordered some jigsaw puzzles for the kids. They send 3 out of the 4 I ordered. One of them they didn't have and sent a cheaper product without asking. I'm still trying to get money for the item they didn't send.
Somehow all the reviews on their website are positive so they must be making these up. Stay away from this dodgy place.

The company falsely advertises their delivery/dispatch times and that they have items in stock when they don't. Currently in a PayPal dispute because they haven't dispatched my items. There response to my complaint is that they are slow because of Covid. Then they implied it's because they don't have the item I ordered in stock and they will let me know when they have dispatched my order. NO! That's my money you are spending while I wait indefinitely. Give me my money back and advertise on your website that your items are not in stock and you won't dispatch items for weeks, if at all, because of Covid excuses. Totally untrustworthy.

Problem 1: Purchased items "in stock". Velogear took 2 weeks to dispatch the order. They emailed back a Covid excuse but really? 2 weeks? There's no reason a bike equipment supply co. shouldn't be working rotating shifts and making money right now.

Problem 2: Two sets of brake pads sent - one was the wrong type.

I won't be using Velogear again.

Red Hot Agencies Pty Ltd (velogear) and bicycle store have the exact same address as they are same company just different front. They did not have my purchased product in stock so offered alternative products for around same vlaue. I chose 3 products with same value but they decided to send only 1 of them and ripped me off. I paid $34 for azur top tube bag which other seller sell for $15. Worst case is ebay minimum wage filopino contact centre empoyees dont understand the issue. Case #:5232916387. Dont buy from bicycle store or velogear.

Scam. Do not use this online store. After a month of back and fourth regarding missing stock they completely stopped responding. Have not received any products and had to raise a claim through PayPal in order to retrieve my money.

Either the worst online bike shop in existence of a complete scam. Either way do not use them at any cost. Plenty of better stores available.

I ordered a bike trailer two months ago. Told three times over the ensuing weeks by the customer service agents it had ‘just been dispatched’ that day (!) but my requests to receive tracking info were ignored. Just told by amazon that order has been cancelled due to ‘customer refund’. Cue wasted time talking to my local post office trying to find out how it was returned. After contacting velogear YET AGAIN was told no stock until September so Refund had been processed. Such a waste of time and would have ordered locally if information had been given. Avoid this company at all costs.

Velogear have been absolutely fabulous to deal with and provided quick responses and very clear and thorough communication every step of the way through my purchase
Thanks to their team for all their effort

Stay away from these people. I have absolutely no idea how they still do business! They even opened a second website called "bicyclestore.com" because Velogear was getting such a bad name. So beware! They are the same people! Horrific customer service! You've been warned. I've had issues with them via Ebay also! Thank god for Ebay and PayPal... never ever buy from these people! If you do, always, always buy from their Ebay listed items so you are protected and always use PayPal!!!

I have been dealing with Velogear for many years now and have always had good service from them,my orders always arrive in good time are well packed and in good condition. All the products i have purchased from them have been off good quality and given me good service.

we have been waiting for over 10 days now - tracking doesn't tell you anything and doesn't change - tried contacting them with no response - thought I would deal with someone in Australia - would have been so much quicker to order from wiggle out of the UK

I ordered Rock N Roll chain lubricant on the Friday and the goods were received early the following week. Very pleased with the prompt delivery and the professional way that the order was handled. Excellent service.

Picked up a couple of the Limar 325 Superlight helmets on clearance and free shipping.
The helmets are great quality, colourful and stylish look, and at an excellent price.
Thanks Velogear team!

I am so happy with my purchase, it is a great fit. And looks just like it did online.
The colour is just what I wanted and was reflected online as the same colour.

Good price and good quality nylon straps for my toe clips. Old ones wore off from too many scrapes on the mountain bike. These look to be good quality with good clamp springs etc.

I found It is very easy to get around the online store.
Placing the order was just as quick and easy for me,
Then it came in the mail the very next day.

We've been shopping at Velogear for years now, normally visiting the outlet store. We have always found them to be friendly, positive and they go out of their way to help. Velogear have a great range of products at reasonable prices. One of my favourite places to shop!