- Sign in
- Write a review
Velogear
SteveBrisbane
- 5 reviews
- 2 likes
Fast processing fast shipping
My order was processed, shipped and arrived in Qld in excellent time and as ordered, at great prices.
I'm happy I purchased from Velogear.
GregVictoria
- 3 reviews
Good price and quick delivery
I've read some bad reviews for Velogear, but my experience was good. I ordered 4 tyres and 3 tubes on 23 December, and they were delivered on 29 December, all exactly as ordered. The order was over $99, so postage was free. Full marks Velogear.
Belrose Dave
- 14 reviews
- 5 likes
Delivered, all good.
I was drawn to the site by the well priced shoes and size I was after. Order placed, but then saw the negative reviews for this company. Why oh Why did I spend my money here, this is going to be a nightmare. WRONG! Afternoon of second business day message received from AustPost and then daily updates from Aust Post until shoes delivered today Saturday. Order placed late Friday night the week before. Shoes are correct size and model, very happy with the price. Mild panic for nothing. The only suggestion I would offer to the company is p...
Read moreerhaps another layer of communication whereby the company update the order details with 'picked' or 'packed' awaiting courier, just to let worry warts like myself understand that there is activity around the order, and not relying on AustPost to do all the communicating. I get it that there are costs involved in that system but it certainly gives purchasers confidence to come back again and again. Delivery not bad considering Melbourne to Sydney, COVID and Christmas. My experience has been good.Find out how Velogear compares to other Bike Shops
Know better, choose better.
Worst online store I have ever dealt with
In error, I didn't check the reviews for this online retailer - and had I done so, I would of steered well away. On ordering 3 items, I waited 2 weeks to be advised that one of the products was unavailable. I was given 3 options, but being that the items were time critical, I decided to accept an equivalent product, thinking it would still be quicker than shopping elsewhere. How wrong I was. The equivalent product wasn't advised that it was on back order - so another wait. At week 4, I sent an email to customer support, requesting an estimated ...
Read moretime frame and expressing the urgency needed. Email was ignored. 2 further emails over the next 3 days and I received a response telling me that they hope it will be in stock in the next 2 days. A further week and 4 emails later, a dispatch email was received, followed by an email from customer support advising that sending multiple emails slows the response time as every email puts you at the back of the list (and arguing that they respond to all emails within 24hrs). Having missed 3 events due to delays receiving the equipment, customer service advised they don't Express Post anything (regardless of the delays) and they don't particularly care if I don't purchase from them again (even after I advised that I am purchasing for a house of a 6 person bike riding family across all disciplines and being responsible for purchasing for a government bicycle program). 6 weeks from order to delivery - and not even a sorry from Velogear. Prices are good - but customer service is worst I have come across.mavtdSydney Surrounds, NSW
- 3 reviews
- 2 likes
Same experience as others (very slow postage, item not actually in stock)
Should've paid attention to all the negative reviews. Velogear are hopeless at actually getting your item to you.
Price is good however they may as well advertise as free as you will probably give up waiting for the item to arrive and get sick of their excuses for delay.....
DaleGreater Melbourne (Inner), VIC
Don't buy from this company
Ordered some jigsaw puzzles for the kids. They send 3 out of the 4 I ordered. One of them they didn't have and sent a cheaper product without asking. I'm still trying to get money for the item they didn't send.
Somehow all the reviews on their website are positive so they must be making these up. Stay away from this dodgy place.
1 comment
Jackie
- 2 reviews
Liars, take your money and don't deliver
The company falsely advertises their delivery/dispatch times and that they have items in stock when they don't. Currently in a PayPal dispute because they haven't dispatched my items. There response to my complaint is that they are slow because of Covid. Then they implied it's because they don't have the item I ordered in stock and they will let me know when they have dispatched my order. NO! That's my money you are spending while I wait indefinitely. Give me my money back and advertise on your website that your items are not in stock and you won't dispatch items for weeks, if at all, because of Covid excuses. Totally untrustworthy.
oz_consumer
- 47 reviews
- 12 likes
I was worried but they came through
A tip for customers and a tip for velogear! A legit biz - I was worried but they came through! I ordered before seeing the reviews so was worried. But they sent the right item and it took a total of 10 days, not bad considering the c19 shortages. They also answered every (worried) email within 24 hours.
Tip for customers: get on the mailing list so you get a 10 dollar discount.
Tip for velogear: just be honest on your website and you won't get so much anger. If it's out of stock, just say so and put an approximate turn-around time on there (w...
FrankSydney, NSW
- 5 reviews
- 6 likes
AVOID AT ALL COST
Red Hot Agencies Pty Ltd (velogear) and bicycle store have the exact same address as they are same company just different front. They did not have my purchased product in stock so offered alternative products for around same vlaue. I chose 3 products with same value but they decided to send only 1 of them and ripped me off. I paid $34 for azur top tube bag which other seller sell for $15. Worst case is ebay minimum wage filopino contact centre empoyees dont understand the issue. Case #:5232916387. Dont buy from bicycle store or velogear.
Find out how Velogear compares to other Bike Shops
Know better, choose better.
Scam or terrible! Either way don't use!
Scam. Do not use this online store. After a month of back and fourth regarding missing stock they completely stopped responding. Have not received any products and had to raise a claim through PayPal in order to retrieve my money.
Either the worst online bike shop in existence of a complete scam. Either way do not use them at any cost. Plenty of better stores available.
Amy1411South West, WA
Waited 2 months for bike trailer to arrive only to be told out of stock - pathetic and deceptive customer service
I ordered a bike trailer two months ago. Told three times over the ensuing weeks by the customer service agents it had ‘just been dispatched’ that day (!) but my requests to receive tracking info were ignored. Just told by amazon that order has been cancelled due to ‘customer refund’. Cue wasted time talking to my local post office trying to find out how it was returned. After contacting velogear YET AGAIN was told no stock until September so Refund had been processed. Such a waste of time and would have ordered locally if information had been given. Avoid this company at all costs.
ScottSouth East Queensland, QLD
Great service
Velogear have been absolutely fabulous to deal with and provided quick responses and very clear and thorough communication every step of the way through my purchase
Thanks to their team for all their effort
WalkingtallRichmond-Tweed, NSW
- 2 reviews
- 1 like
Stay away!!!
Stay away from these people. I have absolutely no idea how they still do business! They even opened a second website called "bicyclestore.com" because Velogear was getting such a bad name. So beware! They are the same people! Horrific customer service! You've been warned. I've had issues with them via Ebay also! Thank god for Ebay and PayPal... never ever buy from these people! If you do, always, always buy from their Ebay listed items so you are protected and always use PayPal!!!
John naughtonPeel, WA
The LIMAR 325 Helmet i recently purchased is fantastic.
I have been dealing with Velogear for many years now and have always had good service from them,my orders always arrive in good time are well packed and in good condition. All the products i have purchased from them have been off good quality and given me good service.
The reviewer stated that an incentive was offered for this review
markQueensland
- 2 reviews
- 1 like
super slow delivery and no contact - try wiggle instead
we have been waiting for over 10 days now - tracking doesn't tell you anything and doesn't change - tried contacting them with no response - thought I would deal with someone in Australia - would have been so much quicker to order from wiggle out of the UK
Find out how Velogear compares to other Bike Shops
Know better, choose better.
KoffeeBeanAU
- 24 reviews
- 12 likes
- Verified customer
Save yourself the time and money and buy elsewhere!
I placed an order with Velogear through Catch and a month later I still have not received 2 of the 3 items ordered. Order was supposedly shipped on the 20th November but after chasing up after 2 weeks of not receiving, Ive only just received ONE of the items today 20th December. When following up, they told me the order had been marked as shipped but no tracking number was attached to it and looked like it had not been sent and they would resend. No apology given at all. I am waiting to hear back on when the other two items will be arriving, bu...
Read moret suffice to say, this experience is enough to put me off ever purchasing from this seller again or recommending them. I had purchased these items as Xmas presents and have had to re purchase alternatives due to the muck around with these guys. I really wish I had read the reviews before buying from them as it looks like this is standard practice for them. Do yourself a favour and stay away and buy elsewhere!medusa69rHunter Region, NSW
- 2 reviews
- 2 likes
Appalling customer service and shipping...
I ordered from their Ebay store. I made the purchase on October 16, with handling time stated to be 2-3 days. By the October 20, it still hadn't been shipped, so I msg them. I got no response from them on Ebay, so I contacted them through the website. On the 25th, I got a reply on Ebay, saying that "The order was out of sync and it was missed, but dispatched today" WTH?? . It's now November 7th and I just received a full refund, with no explanation. So I'm assuming, when they told me it was shipped, they lied. What a ridiculous and dishonest co...
Read morempany practice.... It seems purchasing from Velogear, is a roll of the dice, which is disappointing from an Australian company. I've been using their bike saddles for more than 10 years and I swear by them, but this is the first time I have gone direct to the company and disappointing is an understatement. Purchase direct from Velogear at own risk, personally, I will be purchasing their products from another supplier in the future.MickmikeHunter Region, NSW
Excellent service
I ordered Rock N Roll chain lubricant on the Friday and the goods were received early the following week. Very pleased with the prompt delivery and the professional way that the order was handled. Excellent service.
The reviewer stated that an incentive was offered for this review
JeremyMetropolitan Adelaide, SA
- 2 reviews
Great helmet at excellent price
Picked up a couple of the Limar 325 Superlight helmets on clearance and free shipping.
The helmets are great quality, colourful and stylish look, and at an excellent price.
Thanks Velogear team!
The reviewer stated that an incentive was offered for this review
Stacey WSouth East Queensland, QLD
- 2 reviews
- 1 like
Great backpack, terrible customer service, poor turnaround
I ordered a backpack on 06/08/19 at 12pm, received an updated email at 4.35pm stating that "We are in the process of preparing your order. We expect to ship it within the next 1 to 3 working days".......a week later and I had not been updated in regards to my order.
I then emailed customer service (12/08/19 12pm), called their office and left a voice mail on 12/08 and 13/08. I then resorted to facebook messenger where I finally elicited a response.
I was emailed that night (13/08 9.30pm) letting me know that the product that I had ordered wasn...
Questions & Answers
Gem550asked
Do you have the Thule Wheel Holder Spare Parts Bag in stock please. It holds the bike wheel on the bike rail.
No answers
Keerthi D.asked
I placed an order No 400060028 Yesterday(12/07/20)...I gave numerous calls to ask them to keep the item so that I could come and pick it.No one answered and no return call. Since my mechanic is putting pressure on me to complete the bicycle ,today all the way from Cranbourne, I travelled to the store , see whether the item is there so that I could pick it.The sales person was so rude on me and almost chased me away and said since no delivery date is mentioned on the order , I have to wait until I get it and didn't want to indicate any time frame for receiving. Then another lady got involved and said , if the item gets delayed it is the fault of Australian post but not with-them. I again polity said , no fuzz , if you have the item , I could take it away.Rejected , refused and chased me away.... This is for the eyes of the management to take some action so that I could get my item as soon as possible. Thank you, I am Keerthi Dias Bandaranayake. and my contact number is 043 1182 632.
No answers
sugaradminasked
am looking at Croozer Dog Trailer 1210000614. Is this alumnium
No answers
Details
Category | Online Shops and Bike Shops |
---|---|
Offers Free Standard Shipping | No |
Offers Repairs & Maintenance | No, Sales Only |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Dale
An update. Apparently they can’t call me as they are not in the office. What a sham this place is.