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Velogear

Velogear

2.7 from 160 reviews · View Statistics

Reviews

2.9

8 reviews
  • Product Quality
    4.0 (1)
  • Return Claim MadeYes (1) · No
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Guest37

Guest37WOLLONGONG

  • 2 reviews

Returns process poor

published

I had two issues:
Some of the items I ordered didn't fit even though I checked the size guide (not velogear's fault). They were happy enough to refund but they seemed to be very disorganised and couldn't get the refund figure correct
They also under-refunded me for items not in stock on another order
I have now received a refund which is close to what they owed me so I've cut my losses. I'm glad I didn't take a store credit. I won't bother shopping here again

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Questions & Answers

Gem550

Gem550asked

Do you have the Thule Wheel Holder Spare Parts Bag in stock please. It holds the bike wheel on the bike rail.

No answers
Keerthi D.

Keerthi D.asked

I placed an order No 400060028 Yesterday(12/07/20)...I gave numerous calls to ask them to keep the item so that I could come and pick it.No one answered and no return call. Since my mechanic is putting pressure on me to complete the bicycle ,today all the way from Cranbourne, I travelled to the store , see whether the item is there so that I could pick it.The sales person was so rude on me and almost chased me away and said since no delivery date is mentioned on the order , I have to wait until I get it and didn't want to indicate any time frame for receiving. Then another lady got involved and said , if the item gets delayed it is the fault of Australian post but not with-them. I again polity said , no fuzz , if you have the item , I could take it away.Rejected , refused and chased me away.... This is for the eyes of the management to take some action so that I could get my item as soon as possible. Thank you, I am Keerthi Dias Bandaranayake. and my contact number is 043 1182 632.

No answers
sugaradmin

sugaradminasked

am looking at Croozer Dog Trailer 1210000614. Is this alumnium

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Details

CategoryOnline Shops and Bike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales Only

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