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Velogear

Velogear (page 2 of 8)

2.7 from 160 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (34)
  • Return Claim MadeYes (8) · No (32)
  • Shipping
    2.7 (17)
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Scott

ScottSouth East Queensland, QLD

Great service

published

Velogear have been absolutely fabulous to deal with and provided quick responses and very clear and thorough communication every step of the way through my purchase
Thanks to their team for all their effort

Product Quality
Shipping
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Walkingtall

WalkingtallRichmond-Tweed, NSW

  • 2 reviews
  • 1 like

Stay away!!!

published

Stay away from these people. I have absolutely no idea how they still do business! They even opened a second website called "bicyclestore.com" because Velogear was getting such a bad name. So beware! They are the same people! Horrific customer service! You've been warned. I've had issues with them via Ebay also! Thank god for Ebay and PayPal... never ever buy from these people! If you do, always, always buy from their Ebay listed items so you are protected and always use PayPal!!!

Shipping
Incentivised ReviewNo
Return Claim MadeNo

The LIMAR 325 Helmet i recently purchased is fantastic.

published

I have been dealing with Velogear for many years now and have always had good service from them,my orders always arrive in good time are well packed and in good condition. All the products i have purchased from them have been off good quality and given me good service.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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mark

markQueensland

  • 2 reviews
  • 1 like

super slow delivery and no contact - try wiggle instead

published

we have been waiting for over 10 days now - tracking doesn't tell you anything and doesn't change - tried contacting them with no response - thought I would deal with someone in Australia - would have been so much quicker to order from wiggle out of the UK

Shipping
Incentivised ReviewNo
Return Claim MadeNo
KoffeeBean

KoffeeBeanAU

  • 24 reviews
  • 12 likes
  • Verified customer

Save yourself the time and money and buy elsewhere!

published
Incentivised ReviewNo
Return Claim MadeNo
an0n

an0nAU

  • 5 reviews
  • 4 likes

Terrible.. v slow .. wrong item sent.. $800 down the drain.. uncontactable.. no resolution.. not pleasant to deal with.

published
Incentivised ReviewNo
medusa69r

medusa69rHunter Region, NSW

  • 2 reviews
  • 2 likes

Appalling customer service and shipping...

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Mickmike

MickmikeHunter Region, NSW

Excellent service

published

I ordered Rock N Roll chain lubricant on the Friday and the goods were received early the following week. Very pleased with the prompt delivery and the professional way that the order was handled. Excellent service.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Jeremy

JeremyMetropolitan Adelaide, SA

  • 2 reviews

Great helmet at excellent price

published

Picked up a couple of the Limar 325 Superlight helmets on clearance and free shipping.
The helmets are great quality, colourful and stylish look, and at an excellent price.
Thanks Velogear team!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Stacey W

Stacey WSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great backpack, terrible customer service, poor turnaround

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Bike helmet

published

I am so happy with my purchase, it is a great fit. And looks just like it did online.
The colour is just what I wanted and was reflected online as the same colour.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Damon

DamonSydney Surrounds, NSW

Replacement toe clip straps

published

Good price and good quality nylon straps for my toe clips. Old ones wore off from too many scrapes on the mountain bike. These look to be good quality with good clamp springs etc.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Richard K.

Richard K.Greater Melbourne (Metropolitan), VIC

Excellent - better than the rest

published

Velogear is my go to place for spares and components. Nothing has ever been too hard and every time I purchase I'm certain that the price I pay will be the best in Australia. They are awesome and demonstrate that cycling stores in Australia can be more than competitive against the big online stores from overseas. Don't hesitate to use them.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes

easy as one two three

published

I found It is very easy to get around the online store.
Placing the order was just as quick and easy for me,
Then it came in the mail the very next day.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Alugra Drones

Alugra DronesSydney, NSW

  • 5 reviews

Great Service and Products

published

Ordered online and received the items quickly and correctly. Free shipping is available with many products. Great range of products that are unavailable elsewhere. I'm very happy with the service, prices and free shipping. I'll definitely be a return customer.

Product Quality

The reviewer stated that an incentive was offered for this review

Bike Shops

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BandZ

BandZGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great people, great products, great prices

published

We've been shopping at Velogear for years now, normally visiting the outlet store. We have always found them to be friendly, positive and they go out of their way to help. Velogear have a great range of products at reasonable prices. One of my favourite places to shop!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
MrSmith

MrSmithGreater Melbourne (Outer), VIC

  • 4 reviews

Good range, easy website

published

I've always found what I'm looking for and the website is easy to navigate. Reasonable prices and some great specials. When you sign up, you do not get bombarded with emails all the time, but get enough to keep you in the loop.

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Darren

DarrenSouth East Queensland, QLD

  • 2 reviews

Not bad products and good customer service

published

I have ordered a few items and have not had any issues. Only issue experienced is with the delivery company who in general are not good to deal with. Products I have ordered have performed nicely and are at a reasonable price.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Tobias C

Tobias CGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Unreliable. non existent customer service.

published

I have ordered from these guys many times and after giving them the benefit of the doubt on several occasions have decided that i should write a review to warn off other customers. They are incredibly hard to contact and never seem to have in stock what their website indicates that they do. They take forever to return communication. Basically, its a sad fact but compared to ordering overseas from chain reaction, the wait times and disorganisation means its just not worth trying to support a local business in this case. As someone who lives in Melbourne where their warehouse is based, its ridiculous that ordering from the uk many times was 2-3x faster than ordering with velogear. sad.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Victor

VictorSydney, NSW

  • 4 reviews
  • 3 likes

Worst service ever- Item not arrived. Emails are ignored.

published

The item i have ordered has not arrived. Emailed the company several times, no response. Phone number hard to find and calls are not answered. Customer service does not exist. My advise -spend your money somewhere else.
I will be listing the company with Fairtrading

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Page 2 of 8
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Questions & Answers

Gem550

Gem550asked

Do you have the Thule Wheel Holder Spare Parts Bag in stock please. It holds the bike wheel on the bike rail.

No answers
Keerthi D.

Keerthi D.asked

I placed an order No 400060028 Yesterday(12/07/20)...I gave numerous calls to ask them to keep the item so that I could come and pick it.No one answered and no return call. Since my mechanic is putting pressure on me to complete the bicycle ,today all the way from Cranbourne, I travelled to the store , see whether the item is there so that I could pick it.The sales person was so rude on me and almost chased me away and said since no delivery date is mentioned on the order , I have to wait until I get it and didn't want to indicate any time frame for receiving. Then another lady got involved and said , if the item gets delayed it is the fault of Australian post but not with-them. I again polity said , no fuzz , if you have the item , I could take it away.Rejected , refused and chased me away.... This is for the eyes of the management to take some action so that I could get my item as soon as possible. Thank you, I am Keerthi Dias Bandaranayake. and my contact number is 043 1182 632.

No answers
sugaradmin

sugaradminasked

am looking at Croozer Dog Trailer 1210000614. Is this alumnium

No answers

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Details

CategoryOnline Shops and Bike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales Only

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