This company takes your money and then you hear no more from them. Despite 3 phone messages and 2 emails they don’t reply. Appalling customer service,
No order delivered. Do not trust them

I emailed them after not receiving my order in the time they stated. I received an email back saying it should have been sent and they weren't sure why it wasnt. They said they would look into it and get straight back to me. Despite me emailing them twice since, I still haven't heard back from them. I received my order finally but would never order through them again!

I placed on online order. After 6 days the order was still not dispatched. I emailed requesting the order be cancelled and refunded as the goods now could not arrive in time for the event. I did receive a response, saying that sometimes the items aren’t in stock and can take a few days to reach them. If the item is out of stock they shouldn’t take the order.
I again asked for the order to be cancelled and refunded.
No response. No goods. No refund.
Next step is to take this complaint to a higher authority.
Absolute rubbish service. Don’t go there.

I placed an order for two items and the order hadn't been dispatched after a few days. I then received an email to say that the item I purchased was never actually in stock and given the option of a refund or a store credit for $5 more than purchase price. Once this was sorted the item arrived in a timely manner

The team at Velogear we’re so fantastic and helpful in ensuring my product was delivered on time. My product was as described, comfortable, warm, light. Will be using Velogear for all my camping gear.

Great products -great deals --super fast post -will always use velogear--easy site to use -they give free post on lots of stuff

My order took too long to be despatched after being placed - I feel it was never in stock. It was a time sensitive order so receiving initial email stating order is picked and will be shipped in 3 days time (4 days post order) was never going to cut it. The website indicates same or next day dispatch. 5 emails sent requesting update, not one reply. Had no option but to cancel order as it would not arrive in time due to postage distance. Order was still dispatched after it was cancelled, and only then did I receive a reply email to my cance...

There was initially a mistake in the item received and Velogear never doubted what happened. I had email a picture of what i've received. Every email was answered promptly within a day. I understand that mistakes can genuinely happen - and appreciated that Velogear raised to the occasion to sort it out for me.

Checked them out here first and there was quite a few complaints. I got the impression people weren't finding out if something was in stock before buying. They responded within 24hrs that the product was in stock, and what would happen if not. They said it would arrive the following Tuesday and it did. Product had full tracking all the way. Happy shopper!

This is the first time I've ordered from Velogear. I am happy with their customer service as they replied my emails quickly. They also did a quick refund when I cancelled one of my order. However, I am not satisfied with the time length of the dispatch of goods. My order was shipped 6 days after I placed and paid for it that was way too long in my opinion. I've bought a lot of goods online and I would say all of them were dispatched the next day after I placed my orders.

When I emailed to tell them that I am concerned about my order shipmen...

My initial impressions some good were not good and my previous review outlined my views. However I have since bought a number of items form time to time and customer service is much improved and they communicate and advise of any delays etc. They are not particularly quick to organise delivery but they do deliver items as ordered.

Brought a C02 pump which i could never get to work. contacted them about it and they were not interested in troubleshooting the problem. The manager said that it was out of warranty.

Do not read the bad reviews, they are amazing and the best customer service, I ordered the wrong size in helmets they emailed me back straight away and cancelled my order and got on to my refund!

After less than 6 months use but 6.5 months since I purchased the Limar 124 baby helmet the helmet tightening piece is broken and no longer safe to use. Don't buy this product and don't buy it from velogear. I emailed them to ask about the process on a faulty item and they merely said it has 6 months warranty and you are over 6 months so can't help. The helmet is not cheap and I would expect more than 6 months warranty as a start and to be told "too bad" is not acceptable. Don't waste your money on either.

this item is great value for a sooter of this quality and style i will be getting all my grandkids one for Christmas and i really think they will enjoy

They got my orders right and the shipping was quick! I was constantly informed about the order status. I will always shop online for my bike stuff.

Was attracted by attractive prices and ordered 2 x Maxxis tyres plus ultralight tubes. Goods arrived to NZ three weeks later. So no complaints there, this was my first experience and I would use them again.

Right from the first day I had dealings with this company they got it all wrong. Took my order. Sent me the wrong product and they knew they had but wanted me to wait to check it was wrong before I could return. They knew. They had none in stock and told me so. I think they just send a similar product hoping I would accept it and it was for my sons xmas present. In the end he missed out this was all documented in emails to them. Mind you that was a waste of time along with trying to call them. Just don’t try. It will just frustrate you mo...

I ordered a cycling jacket 3 months ago, they emailed to me telling me the size that I ordered was out of stock. They asked if I would prefer another size, so I picked one size up. However, after that, I chased for my order, they said it was sent and give me the delivery tracking number. I traced the order, claimed it was delivered, but I never received it.

I ordered some parts and other items from Velogear. Their prices and free shipping made the deal very attractive.

I had ordered some knee/shin pads. About three weeks later i got an email saying that it was out of stock, despite being able to order it online. I had the choice of refund or store credit. I took the store credit since they gave me $15 more for my inconvenience.

Velogear was very good with answering all my questions about the pad sizing as it was a bit inconclusive online. I ordered some different pads which were again delaye...