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Velogear

Velogear (page 3 of 8)

2.7 from 160 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (34)
  • Return Claim MadeYes (8) · No (32)
  • Shipping
    2.7 (17)
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Tim W

Tim WFar North Queensland, QLD

  • 2 reviews
  • 4 likes
  • Verified customer

Don’t trust this company

published

This company takes your money and then you hear no more from them. Despite 3 phone messages and 2 emails they don’t reply. Appalling customer service,
No order delivered. Do not trust them

Mel.O

Mel.O

  • 4 reviews
  • 1 like

Terrible customer service.

published

I emailed them after not receiving my order in the time they stated. I received an email back saying it should have been sent and they weren't sure why it wasnt. They said they would look into it and get straight back to me. Despite me emailing them twice since, I still haven't heard back from them. I received my order finally but would never order through them again!

Worst customer service ever - No stars!

published

I placed on online order. After 6 days the order was still not dispatched. I emailed requesting the order be cancelled and refunded as the goods now could not arrive in time for the event. I did receive a response, saying that sometimes the items aren’t in stock and can take a few days to reach them. If the item is out of stock they shouldn’t take the order.
I again asked for the order to be cancelled and refunded.
No response. No goods. No refund.
Next step is to take this complaint to a higher authority.
Absolute rubbish service. Don’t go there.

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Item delayed, not in stock - voucher credited

published

I placed an order for two items and the order hadn't been dispatched after a few days. I then received an email to say that the item I purchased was never actually in stock and given the option of a refund or a store credit for $5 more than purchase price. Once this was sorted the item arrived in a timely manner

Tania

TaniaSouth-East, TAS

Fantastic! My product was exactly as it was described, couldn’t be more happier

published

The team at Velogear we’re so fantastic and helpful in ensuring my product was delivered on time. My product was as described, comfortable, warm, light. Will be using Velogear for all my camping gear.

Jacky

Jacky

  • 2 reviews

Best around

published

Great products -great deals --super fast post -will always use velogear--easy site to use -they give free post on lots of stuff

Darryl

Darryl

  • 2 reviews
  • 3 likes
  • Verified customer

Don't do it - you have been warned

published
Lampar

LamparMelbourne

  • 2 reviews
  • 3 likes

Received item as advertised - fantastic price.

published

There was initially a mistake in the item received and Velogear never doubted what happened. I had email a picture of what i've received. Every email was answered promptly within a day. I understand that mistakes can genuinely happen - and appreciated that Velogear raised to the occasion to sort it out for me.

Barry

BarrySydney

  • 4 reviews
  • 7 likes

Good to deal with

published

Checked them out here first and there was quite a few complaints. I got the impression people weren't finding out if something was in stock before buying. They responded within 24hrs that the product was in stock, and what would happen if not. They said it would arrive the following Tuesday and it did. Product had full tracking all the way. Happy shopper!

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tran

tranPerth, WA

  • 4 reviews
  • 1 like

Well priced, good customer service but slow in dispatchment order.

published
MMcD

MMcDSydney

  • 3 reviews
  • 9 likes

Much improved and happy to buy from them

published

My initial impressions some good were not good and my previous review outlined my views. However I have since bought a number of items form time to time and customer service is much improved and they communicate and advise of any delays etc. They are not particularly quick to organise delivery but they do deliver items as ordered.

adam

adam

  • 2 reviews
  • 3 likes
  • Verified customer

Cheap products and lack of customer service

published

Brought a C02 pump which i could never get to work. contacted them about it and they were not interested in troubleshooting the problem. The manager said that it was out of warranty.

Glitter

GlitterSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Quick customer service about incorrect order

published

Do not read the bad reviews, they are amazing and the best customer service, I ordered the wrong size in helmets they emailed me back straight away and cancelled my order and got on to my refund!

LSmith

LSmithSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

faulty child's helmet - they could not care

published

After less than 6 months use but 6.5 months since I purchased the Limar 124 baby helmet the helmet tightening piece is broken and no longer safe to use. Don't buy this product and don't buy it from velogear. I emailed them to ask about the process on a faulty item and they merely said it has 6 months warranty and you are over 6 months so can't help. The helmet is not cheap and I would expect more than 6 months warranty as a start and to be told "too bad" is not acceptable. Don't waste your money on either.

robbo

robboSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Mr John Roberts

published

this item is great value for a sooter of this quality and style i will be getting all my grandkids one for Christmas and i really think they will enjoy

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Davo

DavoMelbourne

  • 2 reviews
  • 2 likes
  • Verified customer

Velogear is great!

published

They got my orders right and the shipping was quick! I was constantly informed about the order status. I will always shop online for my bike stuff.

Beagle

BeagleChristchurch

  • Verified customer

No Complaints, Good Arrived in Reasonable Time

published

Was attracted by attractive prices and ordered 2 x Maxxis tyres plus ultralight tubes. Goods arrived to NZ three weeks later. So no complaints there, this was my first experience and I would use them again.

Ross

RossPerth

Unbelievably bad service.

published
  • Verified customer

Re: Order not received

published

I ordered a cycling jacket 3 months ago, they emailed to me telling me the size that I ordered was out of stock. They asked if I would prefer another size, so I picked one size up. However, after that, I chased for my order, they said it was sent and give me the delivery tracking number. I traced the order, claimed it was delivered, but I never received it.

Harvey Wilson

Harvey WilsonSouth East Queensland, QLD

  • 100 reviews
  • 83 likes

Mixed feelings

published
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Questions & Answers

Gem550

Gem550asked

Do you have the Thule Wheel Holder Spare Parts Bag in stock please. It holds the bike wheel on the bike rail.

No answers
Keerthi D.

Keerthi D.asked

I placed an order No 400060028 Yesterday(12/07/20)...I gave numerous calls to ask them to keep the item so that I could come and pick it.No one answered and no return call. Since my mechanic is putting pressure on me to complete the bicycle ,today all the way from Cranbourne, I travelled to the store , see whether the item is there so that I could pick it.The sales person was so rude on me and almost chased me away and said since no delivery date is mentioned on the order , I have to wait until I get it and didn't want to indicate any time frame for receiving. Then another lady got involved and said , if the item gets delayed it is the fault of Australian post but not with-them. I again polity said , no fuzz , if you have the item , I could take it away.Rejected , refused and chased me away.... This is for the eyes of the management to take some action so that I could get my item as soon as possible. Thank you, I am Keerthi Dias Bandaranayake. and my contact number is 043 1182 632.

No answers
sugaradmin

sugaradminasked

am looking at Croozer Dog Trailer 1210000614. Is this alumnium

No answers

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Details

CategoryOnline Shops and Bike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales Only

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