Claimed could supply broken light bracket for quoted part number. Sent a rear set, not a headlight set ,as needed.Now claim can only sell me the whole set new. GTFOH.

I bought a pair of what were supposed to be "compression" bicycle shorts,what arrived was a pair of very cheap thin translucent baggy shorts. After paying $10 to send them back Velogear charged me another $7 to cover the cost of the initial postage as the rubbish they sent me was supposedly discounted. They went ahead with this even after I pointed out that the shorts were nothing like they were advertised.Not a reasonable response in my opinion, I don't intend to buy anything from them again as you cant trust their product descriptions and they have no interest in proper customer service.

Should've paid attention to all the negative reviews. Velogear are hopeless at actually getting your item to you.
Price is good however they may as well advertise as free as you will probably give up waiting for the item to arrive and get sick of their excuses for delay.....

Long, long delivery time for the wrong part.

Customer service did everything they could to hinder a return and exchange.

Finally took a legal letter for them to accept return and exchange.

I wouldn't touch this bunch again (and the 5 star reviews here read like they're paid for planted comments).

Ordered some jigsaw puzzles for the kids. They send 3 out of the 4 I ordered. One of them they didn't have and sent a cheaper product without asking. I'm still trying to get money for the item they didn't send.
Somehow all the reviews on their website are positive so they must be making these up. Stay away from this dodgy place.

The company falsely advertises their delivery/dispatch times and that they have items in stock when they don't. Currently in a PayPal dispute because they haven't dispatched my items. There response to my complaint is that they are slow because of Covid. Then they implied it's because they don't have the item I ordered in stock and they will let me know when they have dispatched my order. NO! That's my money you are spending while I wait indefinitely. Give me my money back and advertise on your website that your items are not in stock and you won't dispatch items for weeks, if at all, because of Covid excuses. Totally untrustworthy.

If I could give zero stars, I would! Three items paid for and shipped relatively quickly. However, one item was missing and one was incorrect. Numerous unanswered phone calls and cryptic emails as to when the refund would be processed. After four weeks of back-and-forth emails from four different "I'm new & in training" Velogear representatives, they said I would have the refund processed by 06/07/2020 but that didn't happen. On 07/07/2020, I raised a dispute with PayPal and surprise, surprise... the refund was actioned within hours. I'm also out of pocket for the postage of having to return the incorrect item. I will never use this company (Velogear/Red Hot Agencies/MTBPlus), ever again and I suggest you avoid them at all costs!

Red Hot Agencies Pty Ltd (velogear) and bicycle store have the exact same address as they are same company just different front. They did not have my purchased product in stock so offered alternative products for around same vlaue. I chose 3 products with same value but they decided to send only 1 of them and ripped me off. I paid $34 for azur top tube bag which other seller sell for $15. Worst case is ebay minimum wage filopino contact centre empoyees dont understand the issue. Case #:5232916387. Dont buy from bicycle store or velogear.

Scam. Do not use this online store. After a month of back and fourth regarding missing stock they completely stopped responding. Have not received any products and had to raise a claim through PayPal in order to retrieve my money.

Either the worst online bike shop in existence of a complete scam. Either way do not use them at any cost. Plenty of better stores available.

I ordered a bike trailer two months ago. Told three times over the ensuing weeks by the customer service agents it had ‘just been dispatched’ that day (!) but my requests to receive tracking info were ignored. Just told by amazon that order has been cancelled due to ‘customer refund’. Cue wasted time talking to my local post office trying to find out how it was returned. After contacting velogear YET AGAIN was told no stock until September so Refund had been processed. Such a waste of time and would have ordered locally if information had been given. Avoid this company at all costs.

Stay away from these people. I have absolutely no idea how they still do business! They even opened a second website called "bicyclestore.com" because Velogear was getting such a bad name. So beware! They are the same people! Horrific customer service! You've been warned. I've had issues with them via Ebay also! Thank god for Ebay and PayPal... never ever buy from these people! If you do, always, always buy from their Ebay listed items so you are protected and always use PayPal!!!

we have been waiting for over 10 days now - tracking doesn't tell you anything and doesn't change - tried contacting them with no response - thought I would deal with someone in Australia - would have been so much quicker to order from wiggle out of the UK

I have ordered from these guys many times and after giving them the benefit of the doubt on several occasions have decided that i should write a review to warn off other customers. They are incredibly hard to contact and never seem to have in stock what their website indicates that they do. They take forever to return communication. Basically, its a sad fact but compared to ordering overseas from chain reaction, the wait times and disorganisation means its just not worth trying to support a local business in this case. As someone who lives in Melbourne where their warehouse is based, its ridiculous that ordering from the uk many times was 2-3x faster than ordering with velogear. sad.

The item i have ordered has not arrived. Emailed the company several times, no response. Phone number hard to find and calls are not answered. Customer service does not exist. My advise -spend your money somewhere else.
I will be listing the company with Fairtrading

This company takes your money and then you hear no more from them. Despite 3 phone messages and 2 emails they don’t reply. Appalling customer service,
No order delivered. Do not trust them

I emailed them after not receiving my order in the time they stated. I received an email back saying it should have been sent and they weren't sure why it wasnt. They said they would look into it and get straight back to me. Despite me emailing them twice since, I still haven't heard back from them. I received my order finally but would never order through them again!