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Velogear

Velogear

2.7 from 159 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (2)
  • Return Claim MadeYes (0) · No (2)
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Damon

DamonSydney Surrounds, NSW

Replacement toe clip straps

published

Good price and good quality nylon straps for my toe clips. Old ones wore off from too many scrapes on the mountain bike. These look to be good quality with good clamp springs etc.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Item delayed, not in stock - voucher credited

published

I placed an order for two items and the order hadn't been dispatched after a few days. I then received an email to say that the item I purchased was never actually in stock and given the option of a refund or a store credit for $5 more than purchase price. Once this was sorted the item arrived in a timely manner

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

tran

tranPerth, WA

  • 4 reviews
  • 1 like

Well priced, good customer service but slow in dispatchment order.

published
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Harvey Wilson

Harvey WilsonSouth East Queensland, QLD

  • 100 reviews
  • 83 likes

Mixed feelings

published
  • Verified customer

Hopefully will up their game

published
ScomaAus

ScomaAusAU

  • 4 reviews

Stock problems

published

I have dealt with them quite a bit. While I don't have any major problems with them, twice in the recent past I have put through online orders only to later find out that they can't get that item. They do offer an alternative when such an occurrence happens, but it is quite frustrating to not be able to get what you wanted originally.

fishfaceman

fishfacemanTasmania

  • 3 reviews
  • 1 like

Ok experience. No next day express shipping.

published
nowayjose

nowayjose

  • 3 reviews
  • 5 likes

Took three orders to get what I wanted

published
37dimsims

37dimsimsMelbourne

Sorted my complaint the next day

published

Order placed, shipped 10 days later and incomplete. Item marked as shipped on the paper invoice they sent but it wasn't. I sent a photo and they rectified the next day. So slow to deliver the goods I wanted but at least they resolved complaints quickly.

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Nik

NikSydney, NSW

  • 4 reviews

Ok, but not amazing

published
See all Velogear reviews

Questions & Answers

Gem550

Gem550asked

Do you have the Thule Wheel Holder Spare Parts Bag in stock please. It holds the bike wheel on the bike rail.

No answers
Keerthi D.

Keerthi D.asked

I placed an order No 400060028 Yesterday(12/07/20)...I gave numerous calls to ask them to keep the item so that I could come and pick it.No one answered and no return call. Since my mechanic is putting pressure on me to complete the bicycle ,today all the way from Cranbourne, I travelled to the store , see whether the item is there so that I could pick it.The sales person was so rude on me and almost chased me away and said since no delivery date is mentioned on the order , I have to wait until I get it and didn't want to indicate any time frame for receiving. Then another lady got involved and said , if the item gets delayed it is the fault of Australian post but not with-them. I again polity said , no fuzz , if you have the item , I could take it away.Rejected , refused and chased me away.... This is for the eyes of the management to take some action so that I could get my item as soon as possible. Thank you, I am Keerthi Dias Bandaranayake. and my contact number is 043 1182 632.

No answers
sugaradmin

sugaradminasked

am looking at Croozer Dog Trailer 1210000614. Is this alumnium

No answers

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Details

CategoryOnline Shops and Bike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales Only

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