Delivered, all good.
I was drawn to the site by the well priced shoes and size I was after. Order placed, but then saw the negative reviews for this company. Why oh Why did I spend my money here, this is going to be a nightmare. WRONG! Afternoon of second business day message received from AustPost and then daily updates from Aust Post until shoes delivered today Saturday. Order placed late Friday night the week before. Shoes are correct size and model, very happy with the price. Mild panic for nothing. The only suggestion I would offer to the company is p...erhaps another layer of communication whereby the company update the order details with 'picked' or 'packed' awaiting courier, just to let worry warts like myself understand that there is activity around the order, and not relying on AustPost to do all the communicating. I get it that there are costs involved in that system but it certainly gives purchasers confidence to come back again and again. Delivery not bad considering Melbourne to Sydney, COVID and Christmas. My experience has been good.
I was worried but they came through
A tip for customers and a tip for velogear! A legit biz - I was worried but they came through! I ordered before seeing the reviews so was worried. But they sent the right item and it took a total of 10 days, not bad considering the c19 shortages. They also answered every (worried) email within 24 hours.
Tip for customers: get on the mailing list so you get a 10 dollar discount.
Tip for velogear: just be honest on your website and you won't get so much anger. If it's out of stock, just say so and put an approximate turn-around time on there (w...
Purchase Experiences over many years
I have purchased a considerable number of bicycle parts from Velogear over a significant period, including axles, bearing cups, pedals, chains, sprockets, forks, crank-set, spokes & nipples, brake cables. I have only experienced difficulty where I returned a incorrect 'picked' item', Zefal C02 inflator, because it was a lesser item for the high end item ordered. This item was returned and refunded, but I did pay the return postage. I have previously received a Izumi Race chain $130 in lieu of a $40 track chain but that was in my favor. I have found their inventory to be of the quality and range that suits my needs and value their product range. Delivery has been good!
Good range, easy website
I've always found what I'm looking for and the website is easy to navigate. Reasonable prices and some great specials. When you sign up, you do not get bombarded with emails all the time, but get enough to keep you in the loop.
The reviewer stated that an incentive was offered for this review
Not bad products and good customer service
I have ordered a few items and have not had any issues. Only issue experienced is with the delivery company who in general are not good to deal with. Products I have ordered have performed nicely and are at a reasonable price.
The reviewer stated that an incentive was offered for this review
Much improved and happy to buy from them
My initial impressions some good were not good and my previous review outlined my views. However I have since bought a number of items form time to time and customer service is much improved and they communicate and advise of any delays etc. They are not particularly quick to organise delivery but they do deliver items as ordered.
Generally helpful and efficient
On two occasions my product enquiries were answered incorrectly, resulting in the wrong products being supplied. However, Velogear swiftly arranged the return of incorrect item(s), at their expense, without delay or argument, and gave me a very generous 'store credit' that more than adequately covered the cost of returned item(s) plus any inconvenience caused me. Overall I find dealing with them easy and hassle-free, at very competitive prices, plus frequent free 'gift vouchers'.
pretty good service. My order arrived, 1 item wrong which was resolved fairly quickly. = Great. The O2 rain jacket Small, turns out to fit as extra small, Not up to the measurements on the site. So I ask to buy a Medium for the same deal I got on the last 3x 02 rain gear pieces I just bought. No reply. = Not great. A few days later I got a reply it was sorted. so I'm actually very happy with their service.
Never had a problem
Made 5 separate orders through these guys over the last year maybe $1500 all up and have never had a problem. Cant fault the prices on brand name stuff that they are selling. I just chose what I want and click buy and send them my money never checked for availability.
Actually one time they didn't have the tyre I ordered in stock, $30 dollar tyre, they contacted me and gave me a pair of $50 tyres instead. Great resolution really.
My online shopping experiences being gen Y equate to about all of my purchases bar food and from that I think tha...
Happy with the products, email communication has been a problem
Product, price, postage and delivery have all been great. Only problems have been when the did not have my items in stock and emailed me. They don't respond, they screw it up and hack you off. But I still think they have great gear at great prices as as long and your order does not require communication with a human it all works great. I have used them 4 times and keep coming back.
product, price, postage and delivery
I purchased a womens bike seat , my order was acknowledged immediately and delivered within a few days. I haven't tried it out yet as I am unable to see how to fit it. I have emailed velogear and hope to have a reply soon as how to go about it.
Prompt service and a great price.
Instructions would have been handy'
Windtex Shoe Covers
The package arrived within two days of submitting my on-line order. The Windtex Shoe Covers were easy to fit, true size and now my feet and toes are as warm as toast. I would like them to come in other colours than just black and also have reflective tape for night time and those darker days.
easy to fit and thye work
could have reflective tape included
Great product range, pricing very competitive, love the specials when they are emailed through. There are 2 area's they need to improve, the first is delivery times, most deliveries are very slow 6-7 working days on average and I'm from Melbourne metro, the second area is the gift vouchers that are given out when ordering are impossible to claim back on the next order. Its on a $10.00 gift voucher but it would be nice to claim back to cvoer the delivery cost.
Crossroads Thermal Bib Tights
Thanks for the quick delivery, the price was good and so far it seems like a good all round buy....the wife liked the look when I paraded around in only the tights.........can't wait to do a second parade for the adult kids when they get home ho ho ho !
Price,fit and efficient delivery
Questions & Answers
Do you have the Thule Wheel Holder Spare Parts Bag in stock please. It holds the bike wheel on the bike rail.
I placed an order No 400060028 Yesterday(12/07/20)...I gave numerous calls to ask them to keep the item so that I could come and pick it.No one answered and no return call. Since my mechanic is putting pressure on me to complete the bicycle ,today all the way from Cranbourne, I travelled to the store , see whether the item is there so that I could pick it.The sales person was so rude on me and almost chased me away and said since no delivery date is mentioned on the order , I have to wait until I get it and didn't want to indicate any time frame for receiving. Then another lady got involved and said , if the item gets delayed it is the fault of Australian post but not with-them. I again polity said , no fuzz , if you have the item , I could take it away.Rejected , refused and chased me away.... This is for the eyes of the management to take some action so that I could get my item as soon as possible. Thank you, I am Keerthi Dias Bandaranayake. and my contact number is 043 1182 632.
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