??!
1 photo
Velogear

Velogear

2.7 from 159 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (13)
  • Return Claim MadeYes (2) · No (9)
  • Shipping
    4.8 (5)
Previous
Next
Greg

GregVictoria

  • 3 reviews

Good price and quick delivery

published

I've read some bad reviews for Velogear, but my experience was good. I ordered 4 tyres and 3 tubes on 23 December, and they were delivered on 29 December, all exactly as ordered. The order was over $99, so postage was free. Full marks Velogear.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Andy

AndySydney, NSW

  • 2 reviews

efficient and exact

published

OMG! I looked at the description of item to make sure I was getting the right thing, paid, then saw all the negative reviews. My stomach dropped. I was sure this was going to be a painful experience. NOTHING could have been futher from the truth. I have no idea what others are talking about. I sent an email and had a response within 20 mins. The rather large package arrived within 3 days. All this talk of dodgy business, fake objects, bad service.... I had none of this. from my experience, I'd use these guys again.

Product Quality
Shipping
Incentivised ReviewNo
Ric H

Ric HVictoria

  • 2 reviews

Great Service from Velogear

published

I ordered cycling clothing from Velogear. It arrived in good time considering the AusPost is flat out right now. Unfortunately the cycling nicks didn’t fit. The return process was easy , communication great and the refund hit my account promptly.
What more do you want from an online store.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
Bike Shops

Find out how Velogear compares to other Bike Shops

Know better, choose better.

Compare all
Scott

ScottSouth East Queensland, QLD

Great service

published

Velogear have been absolutely fabulous to deal with and provided quick responses and very clear and thorough communication every step of the way through my purchase
Thanks to their team for all their effort

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

The LIMAR 325 Helmet i recently purchased is fantastic.

published

I have been dealing with Velogear for many years now and have always had good service from them,my orders always arrive in good time are well packed and in good condition. All the products i have purchased from them have been off good quality and given me good service.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Mickmike

MickmikeHunter Region, NSW

Excellent service

published

I ordered Rock N Roll chain lubricant on the Friday and the goods were received early the following week. Very pleased with the prompt delivery and the professional way that the order was handled. Excellent service.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Jeremy

JeremyMetropolitan Adelaide, SA

  • 2 reviews

Great helmet at excellent price

published

Picked up a couple of the Limar 325 Superlight helmets on clearance and free shipping.
The helmets are great quality, colourful and stylish look, and at an excellent price.
Thanks Velogear team!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Bike helmet

published

I am so happy with my purchase, it is a great fit. And looks just like it did online.
The colour is just what I wanted and was reflected online as the same colour.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Richard K.

Richard K.Greater Melbourne (Metropolitan), VIC

Excellent - better than the rest

published

Velogear is my go to place for spares and components. Nothing has ever been too hard and every time I purchase I'm certain that the price I pay will be the best in Australia. They are awesome and demonstrate that cycling stores in Australia can be more than competitive against the big online stores from overseas. Don't hesitate to use them.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Bike Shops

Find out how Velogear compares to other Bike Shops

Know better, choose better.

Compare all

easy as one two three

published

I found It is very easy to get around the online store.
Placing the order was just as quick and easy for me,
Then it came in the mail the very next day.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Alugra Drones

Alugra DronesSydney, NSW

  • 5 reviews

Great Service and Products

published

Ordered online and received the items quickly and correctly. Free shipping is available with many products. Great range of products that are unavailable elsewhere. I'm very happy with the service, prices and free shipping. I'll definitely be a return customer.

Product Quality

The reviewer stated that an incentive was offered for this review

BandZ

BandZGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great people, great products, great prices

published

We've been shopping at Velogear for years now, normally visiting the outlet store. We have always found them to be friendly, positive and they go out of their way to help. Velogear have a great range of products at reasonable prices. One of my favourite places to shop!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tania

TaniaSouth-East, TAS

Fantastic! My product was exactly as it was described, couldn’t be more happier

published

The team at Velogear we’re so fantastic and helpful in ensuring my product was delivered on time. My product was as described, comfortable, warm, light. Will be using Velogear for all my camping gear.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Jacky

Jacky

  • 2 reviews

Best around

published

Great products -great deals --super fast post -will always use velogear--easy site to use -they give free post on lots of stuff

Lampar

LamparMelbourne

  • 2 reviews
  • 3 likes

Received item as advertised - fantastic price.

published

There was initially a mistake in the item received and Velogear never doubted what happened. I had email a picture of what i've received. Every email was answered promptly within a day. I understand that mistakes can genuinely happen - and appreciated that Velogear raised to the occasion to sort it out for me.

Bike Shops

Find out how Velogear compares to other Bike Shops

Know better, choose better.

Compare all
Barry

BarrySydney

  • 4 reviews
  • 7 likes

Good to deal with

published

Checked them out here first and there was quite a few complaints. I got the impression people weren't finding out if something was in stock before buying. They responded within 24hrs that the product was in stock, and what would happen if not. They said it would arrive the following Tuesday and it did. Product had full tracking all the way. Happy shopper!

Glitter

GlitterSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Quick customer service about incorrect order

published

Do not read the bad reviews, they are amazing and the best customer service, I ordered the wrong size in helmets they emailed me back straight away and cancelled my order and got on to my refund!

robbo

robboSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Mr John Roberts

published

this item is great value for a sooter of this quality and style i will be getting all my grandkids one for Christmas and i really think they will enjoy

Davo

DavoMelbourne

  • 2 reviews
  • 2 likes
  • Verified customer

Velogear is great!

published

They got my orders right and the shipping was quick! I was constantly informed about the order status. I will always shop online for my bike stuff.

Beagle

BeagleChristchurch

  • Verified customer

No Complaints, Good Arrived in Reasonable Time

published

Was attracted by attractive prices and ordered 2 x Maxxis tyres plus ultralight tubes. Goods arrived to NZ three weeks later. So no complaints there, this was my first experience and I would use them again.

Page 1 of 3
See all Velogear reviews

Questions & Answers

Gem550

Gem550asked

Do you have the Thule Wheel Holder Spare Parts Bag in stock please. It holds the bike wheel on the bike rail.

No answers
Keerthi D.

Keerthi D.asked

I placed an order No 400060028 Yesterday(12/07/20)...I gave numerous calls to ask them to keep the item so that I could come and pick it.No one answered and no return call. Since my mechanic is putting pressure on me to complete the bicycle ,today all the way from Cranbourne, I travelled to the store , see whether the item is there so that I could pick it.The sales person was so rude on me and almost chased me away and said since no delivery date is mentioned on the order , I have to wait until I get it and didn't want to indicate any time frame for receiving. Then another lady got involved and said , if the item gets delayed it is the fault of Australian post but not with-them. I again polity said , no fuzz , if you have the item , I could take it away.Rejected , refused and chased me away.... This is for the eyes of the management to take some action so that I could get my item as soon as possible. Thank you, I am Keerthi Dias Bandaranayake. and my contact number is 043 1182 632.

No answers
sugaradmin

sugaradminasked

am looking at Croozer Dog Trailer 1210000614. Is this alumnium

No answers

Get an answer from our members

Details

CategoryOnline Shops and Bike Shops
Offers Free Standard Shipping No
Offers Repairs & MaintenanceNo, Sales Only

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.