VentraIP Australia

VentraIP Australia

 Verifiedventraip.com.au🏆 2024 Award
VentraIP Australia
4.8

730 reviews

PositivevsNegative
96% · 69829 · 4%

Reviews

730 reviews
Tony M.
Tony M.
 

Brilliant service

For an IT novice like me, VentraIP helped me set up my email account, website domain and have helped with a number of issues along the way. They have been very helpful and quick to respond to any issues I had. Show reply
LMal
LMal
 

5 stars for this Aussie team

What a pleasant surprise. My new email and transfer of domain was a fairly smooth process. I had a few hiccups (due to my IT inadequacies!!), but the team at VentralP sorted everything out quickly and efficiently. Just being able to call and speak to an expert makes the whole process easier and much less stressful. Show reply
Steve
SteveMetropolitan Adelaide, SA
  Fair Incentive

Technical Support

My technical questions were answered clearly and the issues easily solved with the advice given. Show reply
Rates and Fees
Ian
Ian
  Verified

Excellent solution, product and service

I needed a new email service as my previous option had become expensive and cumbersome. I found Ventraip and signed up. The team were very helpful with set up. The price is excellent. No issues at all. I am thinking of moving my web hosting. Great company. Thoroughly recommended Show reply
Rebecca S.
Rebecca S.South East Queensland, QLD2 posts
 

Web Support Right here in Australia

in-house service right here in Oz. No spam hawkers when I register domain names and just good old fashioned customer service
Richad
Richad
 

Its a premium service with low prices - you wont regret making your next website home at their servers

I have been with VentraIP for over 6 years (I lost count). I can tell you with complete honesty that these guys care about their customers and their support is top notch. I dont have a single bad word to say about them. *I am NOT and employee of VentraIP nor do I know anyone who works there.
Michael K.
Michael K.4 posts
  Verified
Neil A
Neil APerth, WA
 

Exceptional Support

Support at VentraIP is magnificent, I had DNS changes and support (Rob) did them for me without me even having to ask. Wonderful effort.
Leo M.
Leo M.
  Fair Incentive

Nice and Reliable serivce

Very nice and helpful service all the time. Helped me to resolve the issues.
CraigS
CraigSPerth, WA2 posts
  Verified

A good experience not just a cheap experience!

These guys were well versed in the services they provide and the courtesy shown to me - could not fault the service provided.
Chai B.
Chai B.
  Fair Incentive

Great experience

So far we are loving VentraIP's hosting. The speed's great and the support is top notch. I highly recommend.
Rates and Fees
Joshua E.
Joshua E.South East Queensland, QLD
  Verified

Great service and worth the price

I have been a customer for the past year and the service and responses to questions have been fantastic. I have been helped out of numerous jams as well as had a few major/minor changes and reverts and Ventra staff have been supportive and helpful at time walking me through different processes. I highly recommend them for anyone looking for Australian based service and hosting.
Mike
MikePerth, WA2 posts
 

Speedy Service

We had an issue with SPF/DKIM and these guys responded to the e-ticket within a couple of hours on the standard wait time and it's great that they have the ability for a few dollars to escalate things. This issue involved another ISP and they took nearly two days to respond. Highly recommend Ventra.
dianaf
dianafSouth East Queensland, QLD2 posts
 

Consistently Great Service

I've left a 5-star review previously, but thought I'd add another one since I've just had my questions resolved easily, quickly and completely! It wasn't a problem with my account, I was asking for technical info on how to go about something. Prompt response with the info plus an explanation of how to implement.
Chris
Chris
  Fair Incentive

Well priced, local hosts, and good support

Needed a quick migration of multiple domains and email away from bluehost, job was complete on their end within 2 days. Support is decently quick even on a lower tier plan, and very helpful.
Dave P
Dave PSydney, NSW
 

Excellent cost & service. Extremely helpful

Easy to deal with, lots of available services. Can start with basic and upgrade as required. no pressure to take more expensive bundles, from the beginning. Excellent partner for SME businesses, as well as larger organizations. Support team very quick to respond with relevant and effective solutions. Thank you very much Show reply
Web Hosting Providers

Find out how VentraIP Australia compares to other Web Hosting Providers

Know better, choose better.

Compare all
Keith Chapple
Keith ChappleGreater Melbourne (Metropolitan), VIC
 

Very Happy

My first time setting up a personalised Mail box and domain. I'm very happy with the results. Show reply
Rates and Fees
TNKS
TNKSGreater Melbourne (Inner), VIC
 

Always very helpful professionals

Support team are all very helpful and patient with me. They understand my problem and stay aside until solved. They provide the details of the problem what caused so I can take the information further if required. Their platform/website is very easy to use. Easy to start asking questions and easy to find what I need. No bells and whistles and well organised. Show reply
TimG
TimGBenalla3 posts
 

Best support experience I've had with any tech company

I have consistently had positive experiences with VentraIP's tech support.
They take the time and read and understand my questions, so that their answers are completely relevant to what I am asking.
They have always been cheerful and polite with me, and helpful, offering to do the tech things for me if I need extra help, or giving me screen shots and detailed instructions if I want to try making the changes myself.
In the 3 years I have been using VentraIP, I have never had a bad support experience. Show reply
Very Happy
Very Happy
 

Excellent Aussie based service

All inquiries were handled quickly and very professionally in setting up my account Show reply
Noel B.
Noel B.2 posts
 

Great service ☺️

I've used VentraIP for a few years now. On the odd occasion I have needed help it has always been prompt and effective. Show reply
Jodi C.
Jodi C.Greater Melbourne (Inner), VIC
 

WORLD CLASS support

these guys are simply the best support team I have ever experienced, ever, period. They are helpful, patient, knowledgeable and go above and beyond every time. I will never move from Ventraip and tell everyone I can to move to them because it's that good. anyone can supply hosting, but none of them can help you fast and stress-free when sh*t hits the fan and that's when it matters. Show reply
tonyscollectibles4u
tonyscollectibles4uMetropolitan Adelaide, SA
 

Great Service and Email service

Lovel the independance of or site and emails and service is great not like trying to work thru phone companies Show reply
  • Thumbnail
bmorey
bmoreyGreater Melbourne (Outer), VIC130 posts
  Verified

Great for webmail

I have a personal domain and email accounts, hosted by VentraIP. I found them very helpful with a couple of technical queries (via chat). I needed a new domain plus emails transferred from three shortly-to-be-discontinued accounts to two new accounts. I raised e-tickets and the jobs were completed within a couple of hours.

VentraIP are much easier to deal with than my previous service—Google— and a heck of a lot cheaper. Show reply

Tony
Tony2 posts
 

Customer service

Ventra IP customer service via its chat is good. The people are very helpful, and they resolved 3 significant issues for me within a few hours. Show reply
Rates and Fees
Nat
Nat7 posts
 

Fantastic Assistance

Liam thank you for your excellent Customer service in directing me to the correct hosting
appreciate your time and help this is a genuine review
good pricing for following year affordable no hidden surprises Show reply
Web Hosting Providers

Find out how VentraIP Australia compares to other Web Hosting Providers

Know better, choose better.

Compare all
Neelesh
NeeleshGreater Melbourne (Outer), VIC
 

Excellent Support

quick support and fix from Ventra IP end. really appreciated Show reply
Starfield
StarfieldSouth East Queensland, QLD
 

Email answers are better that telephone contact

Having spent hours on hold when trying to contact other providers by telephone for technical help, I found the use of succinct emails to be a much better way to solve website problems. Your technical crew were very helpful for this 81-year-old, guiding me through the ftp software FileZilla. Show reply
Rates and Fees
Abel P.
Abel P.
 

Prasads Home and Garden supports VentraIP

What a great company. They maintain our web address and really go out of their way to ensure my website stays online. Highly recommned using their services. Show reply
rainbowbeach
rainbowbeachWide Bay-Burnett, QLD2 posts
 

System and support A1

The product provides everything it promises.
Support to get set up and familiar with things is readily accessible and highly competent. Show reply
Revhead
Revhead
  Fair Incentive

Excellent service

We had a bit of difficult caused by our misunderstanding and it was sorted out very helpfully. Show reply
User
UserSydney, NSW7 posts
 

12 years - still happy

During 12 years we encountered a few challenges, such as a temporary performance dip during their transition to new hardware and difficulties in promptly resolving issues when the website became inaccessible from certain IP addresses. However quick response from the technical support team effectively addressing and overcoming all obstacles. Very happy and would recommend do everyone.
Became a bit expensive, though. Show reply
Rates and Fees
Craig B
Craig BSydney, NSW3 posts
  Fair Incentive Verified

Such a well-tuned support operation. Just great!

I've been with Ventra since they took over our previous hosting provider a couple of years ago now. The transition was absolutely flawless and we have had ZERO issues since. It just works. On the very few occasions I've contacted support for any reason the response has been friendly, knowledgeable, efficient and almost instant. I couldn't be happier with a service provider. Show reply
Rates and Fees
Janine
Janine2 posts
 

Brilliant support for my business

VentraIP Australia is all-round excellent. Their prices are very competitive and nothing is a problem for their customer service staff. Every issue I've had was resolved quickly and effectively and the staff are friendly and helpful. It also helps that they are in my time zone and I don't have to wait till next day for a response. I highly recommend it to any Australian business owner. Show reply
ondcoastgc
ondcoastgcSouth East Queensland, QLD2 posts
 

Glad I made the switch to Ventraip

Only been with Ventraip a very short time but since I started using them I have now setup 4 brand new Hosting accounts for clients. I have just finished a transfer of an existing domain, plus transferred a WordPress site and with support of the Ventraip Tech team they have migrated over 3 email accounts.
Extremely happy with Ventraip their terrific support which to me has been outstanding, plus locally based in Australia their tech support if needed is now in real time. Show reply
Sharyn M
Sharyn MSouth East Queensland, QLD
 

Have used Ventra for clients, so good I switched my hosting over too

I've used VentraIP with other clients for a while. I've found their customer service so good that I switched my hosting over when it expired. Having a local help desk makes all the difference and regardless of whether I've been calling on my own behalf, or on behalf of a client they're always really helpful. Show reply
Rates and Fees
Web Hosting Providers

Find out how VentraIP Australia compares to other Web Hosting Providers

Know better, choose better.

Compare all
kavyalakshmi
kavyalakshmiMelbourne9 posts
  Verified

Delighted

I have used VentraIP for domain registration and website and email hosting and they are always fantastic. The interface is clear and easy to use and they support service is the best I've ever experienced. Responsive, knowledgeable, professional and excellent communication. Highly recommend them. Show reply
Maggie
Maggie4 posts
 

Great

I have found VentraIP straightforward and good value. The customer service is good - they respond quickly to questions and seem to care about being helpful which is rare these days. Show reply
C. Woodland
C. WoodlandSydney, NSW
  Verified

The service provided by Ventraip is perfect

I had the hosting of my website with another provider for many years. The service provided was often slow and it times the website loaded slowly online. I moved the website to Ventraip hosting in Nov 2023. I cannot fault the moving process by Ventraip's support team, including moving the domain to have everything with the one provider. Everything was seamless, including quickly fixing some issues with the website. I could not be happier. Thank you Ventraip for your brilliant service. I'm grateful how easy and quick everything was. I have no hesitation in recommending Ventraip to anyone, no matter the size and complexity of the website. A side note. My website loads super fast online with Ventraip's hosting. Show reply
  • Thumbnail
Grant
GrantSouth East Queensland, QLD8 posts
  Verified
Page 2 of 10

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.