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Outstanding Customer Support
Prompt and outstanding customer support at any time. The tech support staff is quite knowledgeable and always resolve the issues and requests quite fast. The staff is friendly and supportive. Excellent company to be with. Always recommend them
Long time client for a reason
I love VentraIp for many things but particularly the ease of checkout, the ease of tech support and the patience each of the tech staff offer when I am clueless understanding their technical speak, they help me by doing what they can for me. It's why I buy all my domains here to streamline the whole process. Been a long time loyal client - thank you.
Outstanding Customer Service!
I’ve honestly been blown away with the amazing customer service from VentraIP, from sign up, to support everything has been so easy and prompt. Nothing is a hassle and anything I’ve needed extra guidance with has been provided or done on my behalf. Have no hesitation recommending VentraIP to anyone!
Appears to be an excellent web hosting service
I have just had to change the web hosting service for my small business website. It took a little effort to get this done. Probably because I initially set up my website many years ago and did not have all the registration details to hand. However VentraIP were very patient and helpful so the task was done. The actual move after I submitted the correct information took less than a day. I am very happy
Awesome Aussie Service.
I found VentraIP the most fastest and reliable support. Always consistent. This will be the main reason I will be transferring all my services to VentraIP. Next stop is my mailing service, as soon as it ends on Zoho I'll be migrating to VentraIP.
Best of all, you guys are AUSSIE!
Keep up the good work guys!
Too good to be true but IT IS!!
normally when you see something being offered for free online, its too good to be true and some form of payment i required in the end as a nasty surprise, NOT the case here. they live up to their word in the advert, they mean serious business. customer service is fast and quick turn around, friendly and to the point
If you are a Not For Profit go there now
Good discounts and freebies for office software for eligible organisations. Very responsive, professional, friendly and helpful.
We had a complex problem and they communicated well and sorted it out quickly and easily
This company is excellent
My name is Camilo I am a programmer I have worked with different Hosting providers and Ventra IP has proven to be the best for its speed, efficiency and most importantly the customer service I am very happy to work with them I recommend it 100% and I will continue buying with you
Best hosting company in Australia
Without doubt the best hosting company in Australia.
Australian Owned, Operated and Located.
Super fast servers and hourly backups.
Great service though I have only had to call them once and it turned out it was my fault.
I manage over 25 different sites with them so I know how good they are.
I have been with VentraIP for a while now and I really like them. The costs are very reasonable. I like the ability to self manage most functions of my website hosting but there is always support when and if you need it.
The up-time has been 100% as far as I know, if there was any maintenance it did not impact the availability of my site.
Installing applications on your site like CMS is fully automated.
The hosting is extensible and if I need to expand, Ventra will expand with me.
I highly recommend this web host.
nothing to complain about .
awsome nothing to complain about .a plus plus plus all the way.they are great every time i had to call them they have provided accurate advice and are prepared to help any way they can.
I had an issue with the wrong domain name being registered, after some lengthy negotiations a little bit of help from product review and a call from a manager the amount was refunded.
Very competitive prices,in fact cheaper than the famous domain name offering sites
I would come back again in future. Signup was easy, took me under 5 mins to do the whole process.
The Relationship is Seeded
My blog designers have recommended and are utilising your product with great success as we journey through my requirements. To date, I've been very impressed with the developing performance outcome, both format and general functionality.
Superior Customer Service
Been a loyal fan/customer for many years. Purely as a hobby. The staff are excellent. They reply quickly to enquiries/problems. The hosting services they provide are excellent value for money, top notch for extraordinarily little cost. They have always helped me find the cheapest solution and go above-and-beyond, providing noobs like me with technical support. Will always recommend VentraIP and will never switch to another host. Honestly, i cannot fault them. Thanks to you all from a very appreciative customer.
Ventraip domain names registration and web hosting
Ventraip has been managing my 4 domain names for ar least 5 years, and hosting my website. So far the services have been very good, including customer service. I like Ventraip.
Solid australian company
Recently moved across to their services from godaddy and have found them helpful and well priced. Will continue to move my web requirements across to them as time goes on.
The two or three times I have had to contact support I have been helped super quickly. They are based in the suburbs of Melbourne. Pay quarterly. Good. Low cost for domain, hosting and email.
Excellent customer service
Live chat has been so helpful for us. They are knowledgable with all their products and quick to respond. They have always provided a good solution to our queries. Highly recommend
Consistently helpful service
If I ever need customer support I call a local number and speak to a very helpful and friendly person who accommodates my technologically challenged brain! I would highly recommend VentraIP for great service.
Review collected in partnership with VentraIP Australia
The reviewer stated that an incentive was offered for this review
OK but beware of what they charge vs what they quote
I was happy with the work they undertook, but there was a dispute about what they invoiced me. They charged more than what they quoted. However, after some debate, they went back to our original agreement, however, this was a bit painful. Plus I was made to feel as though they were doing me a favor by only charging me what they originally agreed, which left a bad taste
Fantastic service and features
The VentraIP website is easy to use, but I know that if I need help, I don't have to look far for it. Always great and helpful assistance from the knowledgable staff at VentraIP.
Fabulous Customer Service!
Very rare that I have needed support, but when I have the customer service is always prompt and resolved. The support team are friendly and communication is top notch. After starting with two of my websites 6 months ago, I'm bringing over my other sites, and recommending to my clients and network. VIP Control. is so easy to use too.
Responsive, reliable and I'd never go anywhere else
I switched from another provider a couple of years ago and I will NEVER use another hosting company. Great service, fair pricing, and nothing is ever a hassle. And you get the same great customer service attitude and response whether you're a big business or a solo operator. Amazing.
I changed to VentraIP from another company as I was having so many issues - so pleased I did. I’ve not had any issues since joining .. thank you - peace of mind
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