- Sign in
- Write a review
VentraIP Australia (page 2 of 10)
Reviewer Photos & Videos
Great hosting and support services
I have been with VentraIP for years now. I have always found the tech support excellent and prompt and they deal well with me knowing I am not super technical!
For the webhosting I have, their services are just what I need and the cost is very reasonable.
- Rates and Fees
- Incentivised Review No
I made to the move to VentrapIP, awesome.
I was concerned moving from my previous hosting service however moving to VentraIP was a great move. Everyone has been so helpful and any technical questions I had were resolved quickly. Thanks everyone. :)
- Rates and Fees
- Incentivised Review No
Thanks for taking the time to leave a review and share your experience. Moving providers can often be daunting, thankfully, we've put in a lot of work to ensure our transition process is as smooth as possible. We look forward to having you onboard.
Excellent IT company highly recommend
We have been using Ventraip for over 10 years now for a variety of businesses and have always been very happy with their service and support. Very easy to deal with and always helpful. We have recommended to a number of people over the years.
- Incentivised Review No
Thanks for your review and support! We appreciate you taking the time to leave this review.
- Verified
Perfect in every area
I switched to VentraIP from a large international service, I had been with them for 10 years and was always very impressed by their level of customer service. Only after switching did I relaise how ordinary it really was. The VentraIP support staff have been amazing in their speed of response, quality of support, persistence in follow through, and (this shouldn't matter but it does) friendliness. Add to that great pricing, Australian based, and great speeds you have a perfect product. Thank you VentraIP!
- Rates and Fees
- Incentivised Review No
Thanks for your review Graham, we appreciate you taking the time to share your experience and we're glad to see you're loving your new services :).
Find out how VentraIP Australia compares to other Digital Services
Know better, choose better.
Ausie beauty
Local based . Local costumer services.Polite.Knowlage of services provided. I do regretting VENTRAIP is not to be choosen my service provider years ago. Don’t waste your single second not to be your service provider.
Thanks for your review Vedad, we're glad to have you on board. Thank you for taking the time to leave a review.
The reviewer stated that an incentive was offered for this review
Aussie home brew
Always helpful and they (customer service) go beyond the claiming issue if they notice discrepancies.
They keep the website in top shape and warn you of possible avenues if not up to scratch
- Rates and Fees
- Incentivised Review No
Thanks for the review Fabio. We appreciate you taking the time to share your experience here.
- 4 reviews
- 4 likes
A job done well.
VentraIP Australia tackles a difficult task and gets it done well; can't ask for more than that. Congratulations are in order. Their online operatives are a credit to the company.
- Incentivised Review No
Thanks for your review! We appreciate you taking the time to leave share your experience here.
Greatest Australian based hosting you will find
My choice for all web services. Great Australian company keeping it real here in Oz. Aussie servers and Aussie support by real people. Quick to reply or if urgent a few bucks for priority. 10/10
- Rates and Fees
- Incentivised Review No
Thanks for the review Peter, we're grateful to be your preferred choice for your web services. We look forward to providing you with great service!
Amazing Service
We have been working with VIP for many years and to date every request for support has been easily resolved. As the tech support here I ask a lot of questions and have lots of requests for assistance. The staff ALWAYS resolve my problems.
- Rates and Fees
- Incentivised Review No
Thanks for the review Reno, we appreciate you sharing your experience with our technical support team.
Find out how VentraIP Australia compares to other Digital Services
Know better, choose better.
Excellent support
As a user of some but limited technical expertise I have been really impressed on the rare occasions I have needed help. The support system is excellent and has always solved the problem quickly with clear and effective advice.
- Rates and Fees
- Incentivised Review No
Thanks for your review David, we appreciate you sharing your experience here on Product Review. We look forward to supporting you for many years to come.
- 10 reviews
- 5 likes
Hassle free, straight forward at first attempt, great follow up
Registered our new website ending in .au in 2 minutes. Considering moving our present website ending in com.au as well. Easy and friendly user application. Follow up and explanations well presented.
- Incentivised Review No
Thanks for the review Andre, we appreciate you taking the time to share your experience.
- 9 reviews
- 11 likes
I do not recommend VentraIP
Was a customer of Netvirtue for 8 - 10 years. Small customer, few domains, web hosting, emails, nothing much but I was loyal and paid tri-annually for years and never complained once. I get that I'm not a massive customer but I pay my money just like the big guys do.
Enter VentraIP who took them over last year. All seemed fine until I was migrated from legacy Netvirtue to VentraIP. Then the ONE THING I used and liked the most - Spam Experts was unceremoniously taken away from me.
Yes - I contacted support - and first level support was nothing...
Read more short of pathetic, the individual didn't even read the information I posted in the ticket, an embarrassment to your support if you can even call it that. Second time round I did get someone who was knowledgeable and very polite so cannot fault him - thank you. However unfortunately he advised me that I was no longer going to be able to use Spam Experts and it would not be offered into the future. The worst part is that he then made it my responsibility to follow this up with Management and recommended I contact them to provide feedback. NO.- Rates and Fees
- Incentivised Review No
Find out how VentraIP Australia compares to other Digital Services
Know better, choose better.
- 8 reviews
- 13 likes
AU only provider, when faced with a overseas issue
I have used VentraIP for nearly 10 years, I have seen a local company grow, but sadly the things that drew me to the company as my recommended Registrar and services host of choice have evaporated.
When faced with a complex problem their support wilted, their US DNS servers are being blocked in the USA, causing disruption and reputational damaged to those of us who use VentraIP with a US presence., The only offered solution was for us to go to Cloudflare or GoDaddy, which very much defeats the purpose.
For now I cannot recommended VentraIP ...
Read morefor any hosting, though as a registrar I have had zero issues, but I view the company as a whole. Hosting issues, ticket responses more than double the supposed maximum wait times, and a jump the queue process that is frankly a waste of money.- Incentivised Review No
Thanks for sharing your experience David and for your support over the years. We're sorry to see that your review isn't under better circumstances and that you have faced issues around overseas DNS.
...
- 3 reviews
- 1 like
Good service and very good support
I needed to buy some mailboxes to get away from using Google Workspace seeing they are going to charge for their service and it has features I simply don't need. I am technically competent but there are still things I needed help with in setting up 3 mailboxes. It all went well and whenever I needed support their eTicket feature was very supportive. They were very busy so it took time to get answers but the answers were always helpful from very competent staff. The migration of emails was concluded successfully and all is working well now.
- Incentivised Review No
Thanks for your review Will, we appreciate you taking the time to share your experience and appreciate your patience with us during a busy time.
Excellent customer service
I have now had a couple of dealings with Ventra IP customer service and tech support, and each time they have been extremely helpful and quick to assist. I'm not very good with the details of website, but they explained what I needed to do in understandable language.
- Incentivised Review No
Thanks for taking the time to leave this review Court. We appreciate you sharing your experience and thank you for your support.
- 2 reviews
- 1 like
Competive rates, good performance, good support, Australian product
Compared to other hosting services I have found VentraIP to be not only comtepetive in pricing but alre to have a sensible and intuitive interface and a responsive sales and support team
- Rates and Fees
- Incentivised Review No
Thanks for your review lamonza, we appreciate your feedback on our pricing and support.
- 2 reviews
- 5 likes
Easy, down to earth, prompt response.
The response was quick with clear communication. I am not tech savvy, so the team explained processes simply, easily and still welcomed further questions, if more clarification was needed. Excellent customer service. Highly recommend the team at VentralP. :)
- Incentivised Review No
Thanks for your review Mel. We're glad to see that our team continue to provide the high quality of support we love to give to our customers. We thank you for your recommendation.
- 2 reviews
- 1 like
- Verified
Exceeded My Expectation
I had 9 sites to migrate in a short period of time. This was done speedily and effeciently with good communication to myself throughout the process. Made everything stress and worry free. Highly Recommend
- Rates and Fees
- Incentivised Review No
Thanks for the review Julie, we're glad to see that we've exceeded your expectations and thank you for your recommendation.
- 2 reviews
- 1 like
These guys are amazing, I have never had any issue and the service is seamless
These guys are amazing, I have never had any issue and the service is seamless - I have 2 accounts and they have been no worries at all. Highly recommend these guys.
- Rates and Fees
- Incentivised Review No
Thanks for the review Marck, we appreciate your support and recommendation!
- 2 reviews
- 2 likes
Support is rude and not helpful
Customer Support is rude and not helpful. They will not help you much. I think it is better to choose another hosting provider. Another part is that their IP blocking bingbot so your website will not index on Bing. That's really bad.
- Incentivised Review No
- 4 reviews
- 7 likes
Have always been a rock solid hosting company for 9 years.
Support is top notch and although they're not the cheapest you will definitely get what you pay for and it is 100% worth it. Can't say anything bad about these guys - they're been consistently great every year I've been hosted with them.
- Incentivised Review No
Thanks for your ongoing support and review Michael, we pride ourselves in the support we provide and we're grateful to have been able to provide you with the services you need for the past 9 years. We...
Read more look forward to providing you with the rock-solid support and services you've come to recommend for 9 more years and beyond!- 2 reviews
- 1 like
Australian Based Competent Support
While you can get cheaper overseas hosting, ultimately a couple of hours wasted trying to fix a problem with some overseas call center or level 0 tech working off a script immediately makes up the price difference.
Used VentraIP for many years now and the systems themselves are very fast and reliable, which is good. But equally importantly, support has been excellent, helping with migrations and various technical issues over the years. Never once had to deal with someone just replying from a script like a robot.
- Rates and Fees
- Incentivised Review No
Thanks for your ongoing support and reviews! Keeping our servers and support based in Australia is of utmost importance to us and it's for the reasons you've highlighted. We're glad to have been able ...
Read moreto excellent support you for many years and we look forward to much much more.- 2 reviews
- 2 likes
Best Hosting Service
I have used it for 15 years and they are always helpful and never - not once - have been interrupt service. Also, it is always better to work with Australian companies for a business or whatever operation in Australia.
- Rates and Fees
- Incentivised Review No
Thanks for your ongoing support and review Geoffrey, we pride ourselves in being Australian owned and operated and we're glad that has been your preferred provider for the past 15 years. We look forwa...
Read morerd to 15 and many years more supporting you and your business.Simple and intuitive
The transfer of a domain to my account took but a minute and was easy to follow. Glad to see that VentraIP has made the 'handshake' between 2 parties to work so well
- Rates and Fees
- Incentivised Review No
Thanks for the review and for sharing your experience Ian. We look forward to providing you with the simple and intuitive service you've rated us for many years to come!
- 8 reviews
- 2 likes
- Verified
Good service, support and excellent speed
I have a number of Domains that moved from NetVirtue to Ventraip and all on shared servers. This month they have migrated to new servers and the website speed has improved enormously, well done. I have found they continue the Aussie Support principles, always easy to reach and provide top service.
- Incentivised Review No
Thanks for the feedback! We're glad to see that your speeds have improved. We look forward to providing you with great service!
Extra Information
Contact info for VentraIP Australia
Mon | 24 hours |
---|---|
Tue | 24 hours |
Wed | 24 hours |
Thu | 24 hours |
Fri | 24 hours |
Sat | 24 hours |
Sun | 24 hours |
Other Digital Services
So far, really good
Fast and responsive
110% On Top Of Their Game
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thanks for your ongoing support Jennifer, we appreciate you taking the time to share your experience with us.