VentraIP Australia (page 2 of 10)

I have been with VentraIP for years now. I have always found the tech support excellent and prompt and they deal well with me knowing I am not super technical!
For the webhosting I have, their services are just what I need and the cost is very reasonable.

I was concerned moving from my previous hosting service however moving to VentraIP was a great move. Everyone has been so helpful and any technical questions I had were resolved quickly. Thanks everyone. :)

We have been using Ventraip for over 10 years now for a variety of businesses and have always been very happy with their service and support. Very easy to deal with and always helpful. We have recommended to a number of people over the years.

I switched to VentraIP from a large international service, I had been with them for 10 years and was always very impressed by their level of customer service. Only after switching did I relaise how ordinary it really was. The VentraIP support staff have been amazing in their speed of response, quality of support, persistence in follow through, and (this shouldn't matter but it does) friendliness. Add to that great pricing, Australian based, and great speeds you have a perfect product. Thank you VentraIP!

Local based . Local costumer services.Polite.Knowlage of services provided. I do regretting VENTRAIP is not to be choosen my service provider years ago. Don’t waste your single second not to be your service provider.

Always helpful and they (customer service) go beyond the claiming issue if they notice discrepancies.
They keep the website in top shape and warn you of possible avenues if not up to scratch

VentraIP Australia tackles a difficult task and gets it done well; can't ask for more than that. Congratulations are in order. Their online operatives are a credit to the company.

My choice for all web services. Great Australian company keeping it real here in Oz. Aussie servers and Aussie support by real people. Quick to reply or if urgent a few bucks for priority. 10/10

We have been working with VIP for many years and to date every request for support has been easily resolved. As the tech support here I ask a lot of questions and have lots of requests for assistance. The staff ALWAYS resolve my problems.

As a user of some but limited technical expertise I have been really impressed on the rare occasions I have needed help. The support system is excellent and has always solved the problem quickly with clear and effective advice.

Registered our new website ending in .au in 2 minutes. Considering moving our present website ending in com.au as well. Easy and friendly user application. Follow up and explanations well presented.

Was a customer of Netvirtue for 8 - 10 years. Small customer, few domains, web hosting, emails, nothing much but I was loyal and paid tri-annually for years and never complained once. I get that I'm not a massive customer but I pay my money just like the big guys do.

Enter VentraIP who took them over last year. All seemed fine until I was migrated from legacy Netvirtue to VentraIP. Then the ONE THING I used and liked the most - Spam Experts was unceremoniously taken away from me.

Yes - I contacted support - and first level support was nothing...

I have used VentraIP for nearly 10 years, I have seen a local company grow, but sadly the things that drew me to the company as my recommended Registrar and services host of choice have evaporated.

When faced with a complex problem their support wilted, their US DNS servers are being blocked in the USA, causing disruption and reputational damaged to those of us who use VentraIP with a US presence., The only offered solution was for us to go to Cloudflare or GoDaddy, which very much defeats the purpose.

For now I cannot recommended VentraIP ...

I needed to buy some mailboxes to get away from using Google Workspace seeing they are going to charge for their service and it has features I simply don't need. I am technically competent but there are still things I needed help with in setting up 3 mailboxes. It all went well and whenever I needed support their eTicket feature was very supportive. They were very busy so it took time to get answers but the answers were always helpful from very competent staff. The migration of emails was concluded successfully and all is working well now.

I have now had a couple of dealings with Ventra IP customer service and tech support, and each time they have been extremely helpful and quick to assist. I'm not very good with the details of website, but they explained what I needed to do in understandable language.

Compared to other hosting services I have found VentraIP to be not only comtepetive in pricing but alre to have a sensible and intuitive interface and a responsive sales and support team

The response was quick with clear communication. I am not tech savvy, so the team explained processes simply, easily and still welcomed further questions, if more clarification was needed. Excellent customer service. Highly recommend the team at VentralP. :)

I had 9 sites to migrate in a short period of time. This was done speedily and effeciently with good communication to myself throughout the process. Made everything stress and worry free. Highly Recommend

These guys are amazing, I have never had any issue and the service is seamless - I have 2 accounts and they have been no worries at all. Highly recommend these guys.

Customer Support is rude and not helpful. They will not help you much. I think it is better to choose another hosting provider. Another part is that their IP blocking bingbot so your website will not index on Bing. That's really bad.

Support is top notch and although they're not the cheapest you will definitely get what you pay for and it is 100% worth it. Can't say anything bad about these guys - they're been consistently great every year I've been hosted with them.

While you can get cheaper overseas hosting, ultimately a couple of hours wasted trying to fix a problem with some overseas call center or level 0 tech working off a script immediately makes up the price difference.
Used VentraIP for many years now and the systems themselves are very fast and reliable, which is good. But equally importantly, support has been excellent, helping with migrations and various technical issues over the years. Never once had to deal with someone just replying from a script like a robot.

I have used it for 15 years and they are always helpful and never - not once - have been interrupt service. Also, it is always better to work with Australian companies for a business or whatever operation in Australia.

The transfer of a domain to my account took but a minute and was easy to follow. Glad to see that VentraIP has made the 'handshake' between 2 parties to work so well

I have a number of Domains that moved from NetVirtue to Ventraip and all on shared servers. This month they have migrated to new servers and the website speed has improved enormously, well done. I have found they continue the Aussie Support principles, always easy to reach and provide top service.