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Fantastic customer support
I have been using VentraIP to host my services for a year now. In that time, I've had a number of questions about hosting my emails, web site, DNS settings, etc. Each of these questions has been handed very well by their support team.
They also did an update of their UI for clients recently, which is really quite a nice upgrade.
Better then anyone in the Market (Australian Based)
Its lot better than other hosting services in the market, Vip has a great support team who know things out of the box. They also help to migrate you files from any other host, And i really love their free SSL with every purchase. Great Work guys!!
Website keeps going down
I use this company to host a website for a non-profit community organisation. In the last year its gone down multiple times due to issues that had nothing to do with anything we did. Today our website went down at a very unfortunate time (right before an event) due to an SQL enquiry that went wrong (I dont even know what that means)... its still down and apparently Im not allowed to ring them to discuss this - I submitted a ticket hours ago and am waiting for them to look into it. Our website never once went down in more than 10 years with our old provider. Im very dissappointed with Ventra IP.
Best customer service
This company goes above and beyond to help me solve issues with my website every time I need help. I am only small customer with basic hosting (blog) but they still have prompt and very helpful service and have even helped me restore my site when I have broken it
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