- Sign in
- Write a review
VentraIP Australia
Reviewer Photos & Videos
- 9 reviews
- 11 likes
I do not recommend VentraIP
Was a customer of Netvirtue for 8 - 10 years. Small customer, few domains, web hosting, emails, nothing much but I was loyal and paid tri-annually for years and never complained once. I get that I'm not a massive customer but I pay my money just like the big guys do.
Enter VentraIP who took them over last year. All seemed fine until I was migrated from legacy Netvirtue to VentraIP. Then the ONE THING I used and liked the most - Spam Experts was unceremoniously taken away from me.
Yes - I contacted support - and first level support was nothing...
Read more short of pathetic, the individual didn't even read the information I posted in the ticket, an embarrassment to your support if you can even call it that. Second time round I did get someone who was knowledgeable and very polite so cannot fault him - thank you. However unfortunately he advised me that I was no longer going to be able to use Spam Experts and it would not be offered into the future. The worst part is that he then made it my responsibility to follow this up with Management and recommended I contact them to provide feedback. NO.- 8 reviews
- 13 likes
AU only provider, when faced with a overseas issue
I have used VentraIP for nearly 10 years, I have seen a local company grow, but sadly the things that drew me to the company as my recommended Registrar and services host of choice have evaporated.
When faced with a complex problem their support wilted, their US DNS servers are being blocked in the USA, causing disruption and reputational damaged to those of us who use VentraIP with a US presence., The only offered solution was for us to go to Cloudflare or GoDaddy, which very much defeats the purpose.
For now I cannot recommended VentraIP ...
Read morefor any hosting, though as a registrar I have had zero issues, but I view the company as a whole. Hosting issues, ticket responses more than double the supposed maximum wait times, and a jump the queue process that is frankly a waste of money.Support is rude and not helpful
Customer Support is rude and not helpful. They will not help you much. I think it is better to choose another hosting provider. Another part is that their IP blocking bingbot so your website will not index on Bing. That's really bad.
- 2 reviews
- 1 like
Horrible Company Stay Away At All Costs
Horrible company stay away at all costs
After almost 5 years trying to troubleshoot an issue with Ventra – the issue still exists. Save yourself the time and trouble and look to Google or Microsoft for email hosting
In 2014/2015 it was identified and raised to Ventra Management that my emails would take a vast amount of time to appear in Outlook. External domains would email me and I would ultimately have to wait 30 -40 minutes for that email to arrive. As someone who is tech savvy, I tried to troubleshoot the issue myself, of course I wou...
Read moreld email myself to simulate an internal email – the outcome was the same – the email wouldn’t arrive in my inbox for the same amount of time. When raising this with Helpdesk many times over the years – I was told the issue lies with Outlook and we can’t replicate the issue. I accepted this and moved on.Find out how VentraIP Australia compares to other Digital Services
Know better, choose better.
- 4 reviews
- 1 like
Purchased perfect company and their client just to get them busted
Ventra recently purchased Netvirtue we had business hosting with for almost 10 years. Those guys were legends, helpdesk fast and professional, most support we could get from a chat. now almost no support, tickets are delayed, misunderstood, the email doesnt work, website is down. They block websites on fully paid accounts but showing IP as unblocked in the dashboard. Total disarray.
- 28 reviews
- 26 likes
- Verified
Reject application and have no way to stop getting spam email
Company is a joke. They are claiming I am using an oversea IP, even know I am using my university IP in Australia. Not worth wasting your time on this company.
Hi there Ian,
We're sorry to hear this. It's not the customer experience we strive for. We're confident that we can rectify this quickly with a few extra details from you. If you could respond to the ...
Huge performance problems with Ventra IP!!
I've been a long term customer of Ventra IP and decided to switch out of them. I've noticed that during afternoon's and especially evenings' (AEST TIME) the performance of the server is significantly slower. I was uploading 20 blog posts on a light website other night and I'm waiting about 6-10 seconds for page to refresh when it usually takes 1-3 seconds. This has been happening for good 3 months now on and off.
So, I did a speed test and everything is fine and than I looked at websites like youtube, news, netflix and they are all loading ver...
Read morey fast (normal) - My internet connection is 35MBPS by the way. I was running on 'Premier+' package so if this is happening on this package than there is nothing left to say other than they are overloading the crap out of the server with their new '$5.00' clients. I contacted the support and they initially said that it was the firewall running on the server and than kept dodging the questions. Ventra IP is well known to answer questions in a way that doesn't give you answers to what you are after. Example: You would ask 'Why is my website loading slow?' and they will answer back with 'You should consider upgrading your package for better performance'. I don't recommend this cheap company!!If I could choose zero stars I would
Be very very wary of taking your business to Ventra if you have an even medium sized portfolio. I was forced to move several hundred domains away from Ventra less than 3 months after moving from crazydomains who admittedly were even worse. Ive landed softly in the warm embrace of GoDaddy and I won't be leaving any time soon. My suggestion is get out while you can, or even better give them a miss altogether. I'm sure for a single domain they do fine but other than that... ciao!
Hi Shane, we are sorry to hear you've had a negative experience with your domain portfolio. When it comes to domain portfolio holders we often encourage customers to use our sister company Synergy Who...
Read morelesale as their system is specifically designed for domain portfolio holders.- 4 reviews
- 1 like
Not impressed so far
I'm one of the mergers from zuver and it's not going well. Was told it would be seamless and would honour the same pricing from Zuver. The client was paying yearly rates. Then once merged over a mystery monthly invoice got generated and the account suspended due to non payment. Fair - originally but we didn't quite understand this invoice. Previously we weren't charged anything monthly. So I issued a ticket at 1:38pm. No reply back within the 30mins. Need to get this sorted fast so I decide to ring up the phone number (which on the voice the a...
Read moreutomated message says e-support tickets are replied back to with in, and in the end no one replied until 5pm). Also to add yesterday after my first review condescendingly they reply back with the option to pay $5 to bump up the ticket priority - sorry but I'm not paying $5 to fix a mistake that's Ventura's fault to begin with. Anyway long wait on the phone line too but eventually get through. The person on the phone didn't quite know what was going on with the invoice either and so we decided to extend the invoice (until august 14th) and refer the case over to accounts (who wasn't in) to look at tomorrow, and in the mean time the account is unsuspended. Cool everything working again. And looking forward to getting this sorted out tomorrow. How wrong I was. Wake up, not even 9am yet and my inbox is flooded with "account suspended" messages again. I have yet to hear back from acounts and billing. The mystery invoice was extended and they're still suspending the account. I'm on the phone with them again at 8:30am. They've re-unsuspended the account and I'm yet to hear back from accounting and billing Not impressed with this guys at all so far.Hi there Matt,
We apologies for the negative experience you've had. Our billing team has contacted you over the issue, and we trust they have resolved this now. We do hope your future experience with ...
Find out how VentraIP Australia compares to other Digital Services
Know better, choose better.
No customer respect. Deleted domain without notice leaving my clients without service....
Ventra IP deleted my domain without notice or regard to my customers. If you value your customers, don't use ventra IP.....
I need to fill 30 words, so again, I re-iterate, don't use Ventra IP if you value your customers....
Hi there Marty, we are sorry to hear about your negative experience. Removing a customers domain name is only carried out if the registration violates the domain names eligibility criteria. In this ca...
Read morese, the .au governing body gave us direct instructions place the domain into Policy Delete. We appreciate that losing a domain during the eligibility process can be frustrating, so we encourage you to continue reaching out to our management team through customercare@ventraip.com.au so we may investigate what options are available to resolve the matter.- Verified
Condescending and Dismissive
Sent through multiple requests over a week and the response was dismissive, the only reason I can think of I just didn’t know enough .
I was left , still nothing has been done , it expires in a year .
Used Ventura for years , I’m not sure if it’s under new management ?
Sorry to hear that, Micheal. We apologise for the inconvenience you've had. It's certainly not the customer experience we strive to achieve. We can assure you that we are not under any new management....
Read more After multiple attempts to get further details from you, to resolve this matter as quickly as possible, you have decided to go elsewhere. Our offer to help in any way we can in your future endeavours is always open.Review collected in partnership with VentraIP Australia
- 4 reviews
- 6 likes
- Verified
Just don't!
The staff don't listen. They are all about being right.
They definitely have a culture of making you feel stupid and wrong when you have questions.
They are very self congratulatory about how great they are so if you don't feel they are great they treat you like an idiot. I cancelled immediately, life is too short and there are a lot of great competitors out there
Hi Anon007, that certainly isn't the experience we aim for. Can you please reach out to us via email to customercare@ventraip.com.au so we can investigate this to find out what went wrong. Thanks!
nope, no more time from me. you have taken HOURS of my time and a heap of effort on my behalf to find resolution. you invited my review, here it is. you don't like it - tough. go back to the drawing b...
Read moreoard and create a better culture that leaves people feeling whole and not undone, frustrated and angry.Review collected in partnership with VentraIP Australia
Find out how VentraIP Australia compares to other Digital Services
Know better, choose better.
- 4 reviews
- 6 likes
Unsolicited Bill for webspace
A year after I left VentralIP I got a bill to set up a web site from these people - all I ever did here was for 1 or 2 URL's never web space - But here we are being solicited for 1 year hosting which I dont have - even got the Pay or Else thrown in!!! I have sent them an email (unanswered) asking whats going on!!!!
Hi Olf, we automatically generate invoices for hosting services that are active in our system 10 days before the renewal date. No need to leave a negative review or stress about it - our billing team ...
Read morewill be able to handle it for you, and if you don't need the service anymore we'll happily cancel it - just drop through a ticket or give them a call on 13 24 85. Our billing team works Monday to Friday during business hours so you'll hear back from them tomorrow. It would be appreciated if you could update your review when the team make contact. Alternatively if you send an email through to customercare@ventraip.com.au we can have a look too - but we're certainly not in the habit of unreasonably expecting payment from customers who don't need the service anymore so you can rest easy knowing we'll get this sorted for you! Edit: I should also point out that if you left us and never explicitly cancelled the service it would still be active in our system. We'll be able to get it cancelled off if you're not using it - but honestly coming straight here to leave a 1-star review isn't the way to go about it, especially if you haven't even given our team a chance to reply yet!Emails dont work as a result of forced server move
We were forced to move server. Since this time, we have been unable to consistently access emails from iOS devices for around 2 months. Senior techs are unable to provide any solution in this time.
Hi Mitch, can you please reach out to customercare@ventraip.com.au and let us know your account so we can get this sorted for you? It doesn't sound right - and there's certainly something we would be ...
Read moreable to do to get resolution to this problem for you.Hi Ventraip,
We have done this for the past 3 months with no resolve. It has been elevated to higher level tech supports who are only able to provide an unsuitable workaround, and no actual resolutio...
I'm sorry to hear that Mitch- it's certainly not the level of service we provide. As far as I'm aware there are no outstanding issues with respect to the Axigen mail platform and iOS devices that we'r...
Read moree actually able to replicate ourselves and I'll be able to share more information on the specifics but I want to confirm your case is actually the one I'm thinking of and not something else. If you have a ticket ID please let us know so we can investigate and I'll be able to provide some more specific context on what we're actually doing.- 2 reviews
- 11 likes
- Verified
Find a new host
We had our site and domain with this company. They sent an invoice with 10 days to pay, on day 11, cut us off. We called them stating that we had actually paid, but because their records were confused they cut us off. Then our domain went down two days later. You would think they might have told us on the phone that this was about to happen...
"It's possible the technician you spoke with didn't notice this as there aren't any alerts or notifications on our side for this" in other words, your email and web page are about to go down but though we...
Hi David. I'm very sorry to hear you have had this experience, because as you can see from all of our 5-star reviews, it's definitely not normal. Are you able to provide me with a ticket ID so that I ...
Read morecan follow this up internally for you? We appreciate that you may wish to move your service, and we will respect that decision, but we still need to see where we have gone wrong so we can prevent it from happening in future.I don't know how you managed to get these five-star reviews. Both times I have had to deal with your company I have had confronting information. As a company, we rely on our web page being up, and our...
Read more emails functioning, why we chose to host with someone "reputable" instead of BigDaddy. However... not trying to compare you with others. We were told your policy is not to send reminders for domain name expiry, one email sent to the registered name only... that's it, no reminder no follow up before the switch is flipped... just turn it off. Who operates like that. I don't believe you have the resources to provide service, two hours on the phone on hold before we diverted to the web page where waited half an hour to find out our issue. If we provided that type of service we would be out of business. If you think you have enough resources, then you obviously have other problems that also need attending to which begs the question... how did you get those five-star reviews.Hi David. It would really help if we had a ticket ID so we could take a look at this, because what you are saying is incorrect and would like to find out where this misinformation is coming from. When...
Read more a domain name is going to expire, there are multiple notices sent to the registrant email address on the domain name. Again, if we could please have a ticket ID it would greatly assist us in determining the cause of your frustrations.Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and VentraIP Australia representatives
Details
Category | Digital Services |
---|---|
Services | VPS Hosting and Web Hosting |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thanks for sharing your experience David and for your support over the years. We're sorry to see that your review isn't under better circumstances and that you have faced issues around overseas DNS.
Read more We have spoken to our team and they have advised that they have been in contact with you to work out a solution as a workaround. Whilst understandably a workaround shouldn't be required, we've been glad to hear that the team have been able to find a solution for you. If you like, we can arrange a member of our management team to discuss this further with you. If you would like that, please directly message us to have that arranged....