VentraIP Australia

Was a customer of Netvirtue for 8 - 10 years. Small customer, few domains, web hosting, emails, nothing much but I was loyal and paid tri-annually for years and never complained once. I get that I'm not a massive customer but I pay my money just like the big guys do.

Enter VentraIP who took them over last year. All seemed fine until I was migrated from legacy Netvirtue to VentraIP. Then the ONE THING I used and liked the most - Spam Experts was unceremoniously taken away from me.

Yes - I contacted support - and first level support was nothing...

I have used VentraIP for nearly 10 years, I have seen a local company grow, but sadly the things that drew me to the company as my recommended Registrar and services host of choice have evaporated.

When faced with a complex problem their support wilted, their US DNS servers are being blocked in the USA, causing disruption and reputational damaged to those of us who use VentraIP with a US presence., The only offered solution was for us to go to Cloudflare or GoDaddy, which very much defeats the purpose.

For now I cannot recommended VentraIP ...

Customer Support is rude and not helpful. They will not help you much. I think it is better to choose another hosting provider. Another part is that their IP blocking bingbot so your website will not index on Bing. That's really bad.

Horrible company stay away at all costs

After almost 5 years trying to troubleshoot an issue with Ventra – the issue still exists. Save yourself the time and trouble and look to Google or Microsoft for email hosting

In 2014/2015 it was identified and raised to Ventra Management that my emails would take a vast amount of time to appear in Outlook. External domains would email me and I would ultimately have to wait 30 -40 minutes for that email to arrive. As someone who is tech savvy, I tried to troubleshoot the issue myself, of course I wou...

Ventra recently purchased Netvirtue we had business hosting with for almost 10 years. Those guys were legends, helpdesk fast and professional, most support we could get from a chat. now almost no support, tickets are delayed, misunderstood, the email doesnt work, website is down. They block websites on fully paid accounts but showing IP as unblocked in the dashboard. Total disarray.

Company is a joke. They are claiming I am using an oversea IP, even know I am using my university IP in Australia. Not worth wasting your time on this company.

I've been a long term customer of Ventra IP and decided to switch out of them. I've noticed that during afternoon's and especially evenings' (AEST TIME) the performance of the server is significantly slower. I was uploading 20 blog posts on a light website other night and I'm waiting about 6-10 seconds for page to refresh when it usually takes 1-3 seconds. This has been happening for good 3 months now on and off.

So, I did a speed test and everything is fine and than I looked at websites like youtube, news, netflix and they are all loading ver...

Be very very wary of taking your business to Ventra if you have an even medium sized portfolio. I was forced to move several hundred domains away from Ventra less than 3 months after moving from crazydomains who admittedly were even worse. Ive landed softly in the warm embrace of GoDaddy and I won't be leaving any time soon. My suggestion is get out while you can, or even better give them a miss altogether. I'm sure for a single domain they do fine but other than that... ciao!

I'm one of the mergers from zuver and it's not going well. Was told it would be seamless and would honour the same pricing from Zuver. The client was paying yearly rates. Then once merged over a mystery monthly invoice got generated and the account suspended due to non payment. Fair - originally but we didn't quite understand this invoice. Previously we weren't charged anything monthly. So I issued a ticket at 1:38pm. No reply back within the 30mins. Need to get this sorted fast so I decide to ring up the phone number (which on the voice the a...

Ventra IP deleted my domain without notice or regard to my customers. If you value your customers, don't use ventra IP.....

I need to fill 30 words, so again, I re-iterate, don't use Ventra IP if you value your customers....

Sent through multiple requests over a week and the response was dismissive, the only reason I can think of I just didn’t know enough .

I was left , still nothing has been done , it expires in a year .

Used Ventura for years , I’m not sure if it’s under new management ?

The staff don't listen. They are all about being right.
They definitely have a culture of making you feel stupid and wrong when you have questions.
They are very self congratulatory about how great they are so if you don't feel they are great they treat you like an idiot. I cancelled immediately, life is too short and there are a lot of great competitors out there

A year after I left VentralIP I got a bill to set up a web site from these people - all I ever did here was for 1 or 2 URL's never web space - But here we are being solicited for 1 year hosting which I dont have - even got the Pay or Else thrown in!!! I have sent them an email (unanswered) asking whats going on!!!!

We were forced to move server. Since this time, we have been unable to consistently access emails from iOS devices for around 2 months. Senior techs are unable to provide any solution in this time.

We had our site and domain with this company. They sent an invoice with 10 days to pay, on day 11, cut us off. We called them stating that we had actually paid, but because their records were confused they cut us off. Then our domain went down two days later. You would think they might have told us on the phone that this was about to happen...
"It's possible the technician you spoke with didn't notice this as there aren't any alerts or notifications on our side for this" in other words, your email and web page are about to go down but though we...