- Verified customer
The staff don't listen. They are all about being right.
They definitely have a culture of making you feel stupid and wrong when you have questions.
They are very self congratulatory about how great they are so if you don't feel they are great they treat you like an idiot. I cancelled immediately, life is too short and there are a lot of great competitors out there
Review collected in partnership with VentraIP Australia
Unsolicited Bill for webspace
A year after I left VentralIP I got a bill to set up a web site from these people - all I ever did here was for 1 or 2 URL's never web space - But here we are being solicited for 1 year hosting which I dont have - even got the Pay or Else thrown in!!! I have sent them an email (unanswered) asking whats going on!!!!
- Verified customer
Find a new host
We had our site and domain with this company. They sent an invoice with 10 days to pay, on day 11, cut us off. We called them stating that we had actually paid, but because their records were confused they cut us off. Then our domain went down two days later. You would think they might have told us on the phone that this was about to happen...
"It's possible the technician you spoke with didn't notice this as there aren't any alerts or notifications on our side for this" in other words, your email and web page are about to go down but though we...
Website keeps going down
I use this company to host a website for a non-profit community organisation. In the last year its gone down multiple times due to issues that had nothing to do with anything we did. Today our website went down at a very unfortunate time (right before an event) due to an SQL enquiry that went wrong (I dont even know what that means)... its still down and apparently Im not allowed to ring them to discuss this - I submitted a ticket hours ago and am waiting for them to look into it. Our website never once went down in more than 10 years with our old provider. Im very dissappointed with Ventra IP.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.