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VentraIP Australia

VentraIP Australia

4.8 from 192 reviews · View Statistics

Reviews

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Micheal

MichealMetropolitan Adelaide, SA

  • Verified

Condescending and Dismissive

published

Sent through multiple requests over a week and the response was dismissive, the only reason I can think of I just didn’t know enough .

I was left , still nothing has been done , it expires in a year .

Used Ventura for years , I’m not sure if it’s under new management ?

Incentivised ReviewNo
1 comment
VentraIP Australia
VentraIP AustraliaVentraIP Australia
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Review collected in partnership with VentraIP Australia

Anon007

Anon007Sydney, NSW

  • 4 reviews
  • 4 likes
  • Verified

Just don't!

published

The staff don't listen. They are all about being right.
They definitely have a culture of making you feel stupid and wrong when you have questions.
They are very self congratulatory about how great they are so if you don't feel they are great they treat you like an idiot. I cancelled immediately, life is too short and there are a lot of great competitors out there

Incentivised ReviewNo
2 comments
VentraIP Australia
VentraIP AustraliaVentraIP Australia

Hi Anon007, that certainly isn't the experience we aim for. Can you please reach out to us via email to customercare@ventraip.com.au so we can investigate this to find out what went wrong. Thanks!

Anon007
Anon007
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Review collected in partnership with VentraIP Australia

Olf Dart

Olf DartGladstone

  • 4 reviews
  • 6 likes

Unsolicited Bill for webspace

published

A year after I left VentralIP I got a bill to set up a web site from these people - all I ever did here was for 1 or 2 URL's never web space - But here we are being solicited for 1 year hosting which I dont have - even got the Pay or Else thrown in!!! I have sent them an email (unanswered) asking whats going on!!!!

Incentivised ReviewNo
1 comment
VentraIP Australia
VentraIP AustraliaVentraIP Australia
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Mitch

MitchCanberra 2600, ACT

Emails dont work as a result of forced server move

published

We were forced to move server. Since this time, we have been unable to consistently access emails from iOS devices for around 2 months. Senior techs are unable to provide any solution in this time.

Incentivised ReviewNo
4 comments
VentraIP Australia
VentraIP AustraliaVentraIP Australia
Mitch
Mitch
VentraIP Australia
VentraIP AustraliaVentraIP Australia
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David W.

David W.Sydney, NSW

  • Verified

Find a new host

published
Incentivised ReviewNo
6 comments
VentraIP Australia
VentraIP AustraliaVentraIP Australia
David W.
David W.
VentraIP Australia
VentraIP AustraliaVentraIP Australia
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Badunky

BadunkyHunter Region, NSW

  • 8 reviews
  • 3 likes

Website keeps going down

published

I use this company to host a website for a non-profit community organisation. In the last year its gone down multiple times due to issues that had nothing to do with anything we did. Today our website went down at a very unfortunate time (right before an event) due to an SQL enquiry that went wrong (I dont even know what that means)... its still down and apparently Im not allowed to ring them to discuss this - I submitted a ticket hours ago and am waiting for them to look into it. Our website never once went down in more than 10 years with our old provider. Im very dissappointed with Ventra IP.

Incentivised ReviewNo
1 comment
VentraIP Australia
VentraIP AustraliaVentraIP Australia
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