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VentraIP Australia
MichealMetropolitan Adelaide, SA
- Verified
Condescending and Dismissive
Sent through multiple requests over a week and the response was dismissive, the only reason I can think of I just didn’t know enough .
I was left , still nothing has been done , it expires in a year .
Used Ventura for years , I’m not sure if it’s under new management ?
1 comment
Review collected in partnership with VentraIP Australia
Anon007Sydney, NSW
- 4 reviews
- 4 likes
- Verified
Just don't!
The staff don't listen. They are all about being right.
They definitely have a culture of making you feel stupid and wrong when you have questions.
They are very self congratulatory about how great they are so if you don't feel they are great they treat you like an idiot. I cancelled immediately, life is too short and there are a lot of great competitors out there
2 comments
VentraIP AustraliaVentraIP Australia
Hi Anon007, that certainly isn't the experience we aim for. Can you please reach out to us via email to customercare@ventraip.com.au so we can investigate this to find out what went wrong. Thanks!
nope, no more time from me. you have taken HOURS of my time and a heap of effort on my behalf to find resolution. you invited my review, here it is. you don't like it - tough. go back to the drawing b...
Read moreoard and create a better culture that leaves people feeling whole and not undone, frustrated and angry.Review collected in partnership with VentraIP Australia
Olf DartGladstone
- 4 reviews
- 6 likes
Unsolicited Bill for webspace
A year after I left VentralIP I got a bill to set up a web site from these people - all I ever did here was for 1 or 2 URL's never web space - But here we are being solicited for 1 year hosting which I dont have - even got the Pay or Else thrown in!!! I have sent them an email (unanswered) asking whats going on!!!!
1 comment
VentraIP AustraliaVentraIP Australia
Hi Olf, we automatically generate invoices for hosting services that are active in our system 10 days before the renewal date. No need to leave a negative review or stress about it - our billing team ...
Read morewill be able to handle it for you, and if you don't need the service anymore we'll happily cancel it - just drop through a ticket or give them a call on 13 24 85. Our billing team works Monday to Friday during business hours so you'll hear back from them tomorrow. It would be appreciated if you could update your review when the team make contact. Alternatively if you send an email through to customercare@ventraip.com.au we can have a look too - but we're certainly not in the habit of unreasonably expecting payment from customers who don't need the service anymore so you can rest easy knowing we'll get this sorted for you! Edit: I should also point out that if you left us and never explicitly cancelled the service it would still be active in our system. We'll be able to get it cancelled off if you're not using it - but honestly coming straight here to leave a 1-star review isn't the way to go about it, especially if you haven't even given our team a chance to reply yet!
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MitchCanberra 2600, ACT
Emails dont work as a result of forced server move
We were forced to move server. Since this time, we have been unable to consistently access emails from iOS devices for around 2 months. Senior techs are unable to provide any solution in this time.
4 comments
VentraIP AustraliaVentraIP Australia
Hi Mitch, can you please reach out to customercare@ventraip.com.au and let us know your account so we can get this sorted for you? It doesn't sound right - and there's certainly something we would be ...
Read moreable to do to get resolution to this problem for you.
Hi Ventraip,
We have done this for the past 3 months with no resolve. It has been elevated to higher level tech supports who are only able to provide an unsuitable workaround, and no actual resolutio...
VentraIP AustraliaVentraIP Australia
I'm sorry to hear that Mitch- it's certainly not the level of service we provide. As far as I'm aware there are no outstanding issues with respect to the Axigen mail platform and iOS devices that we'r...
Read moree actually able to replicate ourselves and I'll be able to share more information on the specifics but I want to confirm your case is actually the one I'm thinking of and not something else. If you have a ticket ID please let us know so we can investigate and I'll be able to provide some more specific context on what we're actually doing.
David W.Sydney, NSW
- Verified
Find a new host
We had our site and domain with this company. They sent an invoice with 10 days to pay, on day 11, cut us off. We called them stating that we had actually paid, but because their records were confused they cut us off. Then our domain went down two days later. You would think they might have told us on the phone that this was about to happen...
"It's possible the technician you spoke with didn't notice this as there aren't any alerts or notifications on our side for this" in other words, your email and web page are about to go down but though we...
6 comments
VentraIP AustraliaVentraIP Australia
Hi David. I'm very sorry to hear you have had this experience, because as you can see from all of our 5-star reviews, it's definitely not normal. Are you able to provide me with a ticket ID so that I ...
Read morecan follow this up internally for you? We appreciate that you may wish to move your service, and we will respect that decision, but we still need to see where we have gone wrong so we can prevent it from happening in future.
I don't know how you managed to get these five-star reviews. Both times I have had to deal with your company I have had confronting information. As a company, we rely on our web page being up, and our...
Read more emails functioning, why we chose to host with someone "reputable" instead of BigDaddy. However... not trying to compare you with others. We were told your policy is not to send reminders for domain name expiry, one email sent to the registered name only... that's it, no reminder no follow up before the switch is flipped... just turn it off. Who operates like that. I don't believe you have the resources to provide service, two hours on the phone on hold before we diverted to the web page where waited half an hour to find out our issue. If we provided that type of service we would be out of business. If you think you have enough resources, then you obviously have other problems that also need attending to which begs the question... how did you get those five-star reviews.VentraIP AustraliaVentraIP Australia
Hi David. It would really help if we had a ticket ID so we could take a look at this, because what you are saying is incorrect and would like to find out where this misinformation is coming from. When...
Read more a domain name is going to expire, there are multiple notices sent to the registrant email address on the domain name. Again, if we could please have a ticket ID it would greatly assist us in determining the cause of your frustrations.
BadunkyHunter Region, NSW
- 8 reviews
- 3 likes
Website keeps going down
I use this company to host a website for a non-profit community organisation. In the last year its gone down multiple times due to issues that had nothing to do with anything we did. Today our website went down at a very unfortunate time (right before an event) due to an SQL enquiry that went wrong (I dont even know what that means)... its still down and apparently Im not allowed to ring them to discuss this - I submitted a ticket hours ago and am waiting for them to look into it. Our website never once went down in more than 10 years with our old provider. Im very dissappointed with Ventra IP.
1 comment
VentraIP AustraliaVentraIP Australia
Hi Steven, I'm so sorry to hear this. I know this was a few months ago but I want to get to the bottom of what went wrong so we can make sure it doesn't happen again. Would it be possible to reach out...
Read more to us via customercare@ventraip.com.au and we'll review the case?Questions & Answers
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VentraIP AustraliaVentraIP Australia
Sorry to hear that, Micheal. We apologise for the inconvenience you've had. It's certainly not the customer experience we strive to achieve. We can assure you that we are not under any new management....
Read more After multiple attempts to get further details from you, to resolve this matter as quickly as possible, you have decided to go elsewhere. Our offer to help in any way we can in your future endeavours is always open.