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I do not recommend VentraIP
Was a customer of Netvirtue for 8 - 10 years. Small customer, few domains, web hosting, emails, nothing much but I was loyal and paid tri-annually for years and never complained once. I get that I'm not a massive customer but I pay my money just like the big guys do.
Enter VentraIP who took them over last year. All seemed fine until I was migrated from legacy Netvirtue to VentraIP. Then the ONE THING I used and liked the most - Spam Experts was unceremoniously taken away from me.
Yes - I contacted support - and first level support was nothing...short of pathetic, the individual didn't even read the information I posted in the ticket, an embarrassment to your support if you can even call it that. Second time round I did get someone who was knowledgeable and very polite so cannot fault him - thank you. However unfortunately he advised me that I was no longer going to be able to use Spam Experts and it would not be offered into the future. The worst part is that he then made it my responsibility to follow this up with Management and recommended I contact them to provide feedback. NO.
AU only provider, when faced with a overseas issue
I have used VentraIP for nearly 10 years, I have seen a local company grow, but sadly the things that drew me to the company as my recommended Registrar and services host of choice have evaporated.
When faced with a complex problem their support wilted, their US DNS servers are being blocked in the USA, causing disruption and reputational damaged to those of us who use VentraIP with a US presence., The only offered solution was for us to go to Cloudflare or GoDaddy, which very much defeats the purpose.
For now I cannot recommended VentraIP ...for any hosting, though as a registrar I have had zero issues, but I view the company as a whole. Hosting issues, ticket responses more than double the supposed maximum wait times, and a jump the queue process that is frankly a waste of money.
Support is rude and not helpful
Customer Support is rude and not helpful. They will not help you much. I think it is better to choose another hosting provider. Another part is that their IP blocking bingbot so your website will not index on Bing. That's really bad.
Horrible Company Stay Away At All Costs
Horrible company stay away at all costs
After almost 5 years trying to troubleshoot an issue with Ventra – the issue still exists. Save yourself the time and trouble and look to Google or Microsoft for email hosting
In 2014/2015 it was identified and raised to Ventra Management that my emails would take a vast amount of time to appear in Outlook. External domains would email me and I would ultimately have to wait 30 -40 minutes for that email to arrive. As someone who is tech savvy, I tried to troubleshoot the issue myself, of course I wou...ld email myself to simulate an internal email – the outcome was the same – the email wouldn’t arrive in my inbox for the same amount of time. When raising this with Helpdesk many times over the years – I was told the issue lies with Outlook and we can’t replicate the issue. I accepted this and moved on.
Purchased perfect company and their client just to get them busted
Ventra recently purchased Netvirtue we had business hosting with for almost 10 years. Those guys were legends, helpdesk fast and professional, most support we could get from a chat. now almost no support, tickets are delayed, misunderstood, the email doesnt work, website is down. They block websites on fully paid accounts but showing IP as unblocked in the dashboard. Total disarray.
Reject application and have no way to stop getting spam email
Company is a joke. They are claiming I am using an oversea IP, even know I am using my university IP in Australia. Not worth wasting your time on this company.
Huge performance problems with Ventra IP!!
I've been a long term customer of Ventra IP and decided to switch out of them. I've noticed that during afternoon's and especially evenings' (AEST TIME) the performance of the server is significantly slower. I was uploading 20 blog posts on a light website other night and I'm waiting about 6-10 seconds for page to refresh when it usually takes 1-3 seconds. This has been happening for good 3 months now on and off.
So, I did a speed test and everything is fine and than I looked at websites like youtube, news, netflix and they are all loading ver...y fast (normal) - My internet connection is 35MBPS by the way. I was running on 'Premier+' package so if this is happening on this package than there is nothing left to say other than they are overloading the crap out of the server with their new '$5.00' clients. I contacted the support and they initially said that it was the firewall running on the server and than kept dodging the questions. Ventra IP is well known to answer questions in a way that doesn't give you answers to what you are after. Example: You would ask 'Why is my website loading slow?' and they will answer back with 'You should consider upgrading your package for better performance'. I don't recommend this cheap company!!
If I could choose zero stars I would
Be very very wary of taking your business to Ventra if you have an even medium sized portfolio. I was forced to move several hundred domains away from Ventra less than 3 months after moving from crazydomains who admittedly were even worse. Ive landed softly in the warm embrace of GoDaddy and I won't be leaving any time soon. My suggestion is get out while you can, or even better give them a miss altogether. I'm sure for a single domain they do fine but other than that... ciao!
Not impressed so far
I'm one of the mergers from zuver and it's not going well. Was told it would be seamless and would honour the same pricing from Zuver. The client was paying yearly rates. Then once merged over a mystery monthly invoice got generated and the account suspended due to non payment. Fair - originally but we didn't quite understand this invoice. Previously we weren't charged anything monthly. So I issued a ticket at 1:38pm. No reply back within the 30mins. Need to get this sorted fast so I decide to ring up the phone number (which on the voice the a...utomated message says e-support tickets are replied back to with in, and in the end no one replied until 5pm). Also to add yesterday after my first review condescendingly they reply back with the option to pay $5 to bump up the ticket priority - sorry but I'm not paying $5 to fix a mistake that's Ventura's fault to begin with. Anyway long wait on the phone line too but eventually get through. The person on the phone didn't quite know what was going on with the invoice either and so we decided to extend the invoice (until august 14th) and refer the case over to accounts (who wasn't in) to look at tomorrow, and in the mean time the account is unsuspended. Cool everything working again. And looking forward to getting this sorted out tomorrow. How wrong I was. Wake up, not even 9am yet and my inbox is flooded with "account suspended" messages again. I have yet to hear back from acounts and billing. The mystery invoice was extended and they're still suspending the account. I'm on the phone with them again at 8:30am. They've re-unsuspended the account and I'm yet to hear back from accounting and billing Not impressed with this guys at all so far.
No customer respect. Deleted domain without notice leaving my clients without service....
Ventra IP deleted my domain without notice or regard to my customers. If you value your customers, don't use ventra IP.....
I need to fill 30 words, so again, I re-iterate, don't use Ventra IP if you value your customers....
Condescending and Dismissive
Sent through multiple requests over a week and the response was dismissive, the only reason I can think of I just didn’t know enough .
I was left , still nothing has been done , it expires in a year .
Used Ventura for years , I’m not sure if it’s under new management ?
Review collected in partnership with VentraIP Australia
The staff don't listen. They are all about being right.
They definitely have a culture of making you feel stupid and wrong when you have questions.
They are very self congratulatory about how great they are so if you don't feel they are great they treat you like an idiot. I cancelled immediately, life is too short and there are a lot of great competitors out there
Review collected in partnership with VentraIP Australia
Unsolicited Bill for webspace
A year after I left VentralIP I got a bill to set up a web site from these people - all I ever did here was for 1 or 2 URL's never web space - But here we are being solicited for 1 year hosting which I dont have - even got the Pay or Else thrown in!!! I have sent them an email (unanswered) asking whats going on!!!!
Emails dont work as a result of forced server move
We were forced to move server. Since this time, we have been unable to consistently access emails from iOS devices for around 2 months. Senior techs are unable to provide any solution in this time.
Find a new host
We had our site and domain with this company. They sent an invoice with 10 days to pay, on day 11, cut us off. We called them stating that we had actually paid, but because their records were confused they cut us off. Then our domain went down two days later. You would think they might have told us on the phone that this was about to happen...
"It's possible the technician you spoke with didn't notice this as there aren't any alerts or notifications on our side for this" in other words, your email and web page are about to go down but though we...
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