- Sign in
- Write a review
VentraIP Australia
stantonGreater Melbourne (Inner), VIC
OK but beware of what they charge vs what they quote
I was happy with the work they undertook, but there was a dispute about what they invoiced me. They charged more than what they quoted. However, after some debate, they went back to our original agreement, however, this was a bit painful. Plus I was made to feel as though they were doing me a favor by only charging me what they originally agreed, which left a bad taste
1 comment
Similar opinion? Write a review on ProductReview.com.au!
Paul H.Sydney, NSW
Poor Hosting Services With AXIGEN through VENTRA IP - Emails constantly drop out
We have numerous issues with emails dropping out across our 15+ email servers.
On one occasion we lost emails to the entire business for 4 hours whist the migration to the AXIGEN server was occurring. Despite complaining about lost revenue for 15 employees, Ventra IP only apologised and credited the email hosting for one month, fairly menial considering the down-time we experienced.
Understandably these issues occur from time to time, however its infuriating that the customer has to pay for "Urgent Technical Support" when the issues generally exist with Ventra IP.
We will be migrating our accounts elsewhere given the inconsistencies.
One saving grace is the staff are always friendly enough whilst troubleshooting, well done there.
1 comment
VentraIP AustraliaVentraIP Australia
Hi there Paul, we sincerely apologies for your experience. Our customer service manager has been in contact with you and we hope the issues have been resolved.
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Sorry, there are no questions yet.
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
VentraIP AustraliaVentraIP Australia
Hi Stanton... We don't do custom work for clients - are you sure you're leaving a review for the right company? I'm keen to look into your case, can you please send an email to customercare@ventraip.c... Read more
om.au so we can investigate please? Our prices you can see in VIPControl (for existing services that automatically renew) and you can find a list of our current prices at ventraip.com.au which is why we don't provide a quote or customised pricing but I'm interested in hearing your specific case.