VentraIP Australia

ventraip.com.au

4.8 from 192 reviews · View Statistics

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Daniel SSouth East Queensland, QLD

Verified

Poor Email Hosting

published 7 months ago

I have recently moved to VentraIP and have had nothing but issues with email. First of all I have managed numerous of company's IT requirements for many years and do know what I am doing.
There are constant IMAP syncing issues ranging from below average speeds to folder corruptions and their IMAP server in general not syncing folders between remote locations.
Their technical support staff aren't qualified enough to troubleshoot real technical issues and every ticket ends with "well it appears to be an issue on your side" or "maybe you should co...

Read morensult an email technician". The other infuriating issue is that running a business, you want priority support and have been left without emails for upto 18 hours. However if you are willing to pay $5 per email (trust me this can rack up as the support staff tend to send very generic responses and don't actually read the whole content of your ticket) you had better put as much information as you can per ticket. It has been a short regretful ride with VentraIP and will now start the hunt of merging with someone else. Long of the short, you pay peanuts, you get monkeys. ------------------------------------------------------------------------------------------------------- Following up from my previous review, I had been contacted within 2 days of my post by technical support. I will have to admit that the support I received from there fourth was outstanding and they bent over backwards to assist and never once rude (despite my frustrated demeanor). Sadly, my issue couldn't be fixed and have decided to move to an exchange server. The tech support team graciously assisted my new hoster with the transfer and for this reason I have added an additional 2 stars to this review. Friends that have recently signed up with VentraIP out of my initial recommendation haven't had any issues with their service and report back with great reviews. Best of Luck VentraIP, and appreciate your assistance in trying to fix my issues.

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sales@ventraip.com.au

+61 13 24 85

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