A very mixed bag
tldr; Don’t expect support, but if your needs are relatively simple you’ll probably be fine.
As a vounteer I’ve managed websites for a couple of associations through Ventra and its former subsidiary Zuver, for many years. I also have a personal website with them.
On the whole their service is good and seems reliable for small-scale sites. I’m not expert enough to say for sure, but I get the impression that the configuration of these sites is not the same, so I have doubts about how well they maintain an even level of service. A CPanel site...migrated from another provider still has a broken plus-addressing filter years after the migration. This worked fine at a small hosting company in regional Victoria, but is apparently beyond the skills of Ventra. The point where your experience with Ventra could go rapidly downhill is their support. I can only assume (from the times they respond and their ridiculous fake names and weirdly inappropriate use of Australianisms) that they are based in India. Some of their responses resemble the work of music-hall spiritualists, trying to reformulate an answer from what you’ve already told them. Other times, they seem to totally ignore the relevant details you have told them multiple times. You can quickly descend into a Kafkaesque series of exchanges that, at best, make little sense and at worst are just insulting. You can waste hours and hours of your valuable time on this. It’s utterly shameless. Sometimes you will get lucky and something will be fixed, but honestly it feels like a fairly random thing. You can’t help but feel that there is some kind of heuristic at work, where they get paid for a certain number of responses then penalised for too many, so if you persevere they might be forced to help you, but you have to endure an awful lot of nonsense.
Poor Email Hosting
I have recently moved to VentraIP and have had nothing but issues with email. First of all I have managed numerous of company's IT requirements for many years and do know what I am doing.
There are constant IMAP syncing issues ranging from below average speeds to folder corruptions and their IMAP server in general not syncing folders between remote locations.
Their technical support staff aren't qualified enough to troubleshoot real technical issues and every ticket ends with "well it appears to be an issue on your side" or "maybe you should co...
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