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VentraIP Australia

VentraIP Australia

4.8 from 406 reviews · View Statistics
See the Best Digital Services in 2022 as rated by Australians on ProductReview.com.au.
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    1.5 (4)
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warkus
warkusPerth, WA
  • 9 reviews
  • 11 likes

I do not recommend VentraIP

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David W
David WGreater Melbourne (Inner), VIC
  • 8 reviews
  • 13 likes

AU only provider, when faced with a overseas issue

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Sulham
Sulham
  • 2 reviews
  • 2 likes

Support is rude and not helpful

published

Customer Support is rude and not helpful. They will not help you much. I think it is better to choose another hosting provider. Another part is that their IP blocking bingbot so your website will not index on Bing. That's really bad.

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Tony l
Tony l
  • 2 reviews
  • 1 like

Horrible Company Stay Away At All Costs

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Seán
SeánGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 2 likes
  • Verified

A very mixed bag

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Seán
Seán

Since writing this review, giving support staff (of the dubious names) admin access to a site and having them investigate problems with SpamAssassin, I’m now immediately receiving obvious spam that was previously sent to the spam folder.

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Vic
Vic
  • 4 reviews
  • 1 like

Purchased perfect company and their client just to get them busted

published

Ventra recently purchased Netvirtue we had business hosting with for almost 10 years. Those guys were legends, helpdesk fast and professional, most support we could get from a chat. now almost no support, tickets are delayed, misunderstood, the email doesnt work, website is down. They block websites on fully paid accounts but showing IP as unblocked in the dashboard. Total disarray.

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Ian
IanCentral West, NSW
  • 28 reviews
  • 26 likes
  • Verified

Reject application and have no way to stop getting spam email

published

Company is a joke. They are claiming I am using an oversea IP, even know I am using my university IP in Australia. Not worth wasting your time on this company.

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Jason
JasonSydney, NSW

Huge performance problems with Ventra IP!!

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Shane C.
Shane C.South East Queensland, QLD

If I could choose zero stars I would

published

Be very very wary of taking your business to Ventra if you have an even medium sized portfolio. I was forced to move several hundred domains away from Ventra less than 3 months after moving from crazydomains who admittedly were even worse. Ive landed softly in the warm embrace of GoDaddy and I won't be leaving any time soon. My suggestion is get out while you can, or even better give them a miss altogether. I'm sure for a single domain they do fine but other than that... ciao!

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Matt W
Matt WGreater Melbourne (Outer), VIC
  • 4 reviews
  • 1 like

Not impressed so far

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Marty M.
Marty M.South East Queensland, QLD

No customer respect. Deleted domain without notice leaving my clients without service....

published

Ventra IP deleted my domain without notice or regard to my customers. If you value your customers, don't use ventra IP.....

I need to fill 30 words, so again, I re-iterate, don't use Ventra IP if you value your customers....

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Micheal
MichealMetropolitan Adelaide, SA
  • Verified

Condescending and Dismissive

published

Sent through multiple requests over a week and the response was dismissive, the only reason I can think of I just didn’t know enough .

I was left , still nothing has been done , it expires in a year .

Used Ventura for years , I’m not sure if it’s under new management ?

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Anon007
Anon007Sydney, NSW
  • 4 reviews
  • 6 likes
  • Verified

Just don't!

published

The staff don't listen. They are all about being right.
They definitely have a culture of making you feel stupid and wrong when you have questions.
They are very self congratulatory about how great they are so if you don't feel they are great they treat you like an idiot. I cancelled immediately, life is too short and there are a lot of great competitors out there

  • Incentivised Review No
VentraIP Australia
VentraIP AustraliaVentraIP AustraliaSend a private message

Hi Anon007, that certainly isn't the experience we aim for. Can you please reach out to us via email to customercare@ventraip.com.au so we can investigate this to find out what went wrong. Thanks!

Anon007
Anon007
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Daniel S
Daniel SSouth East Queensland, QLD
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Poor Email Hosting

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Olf Dart
Olf DartGladstone
  • 4 reviews
  • 6 likes

Unsolicited Bill for webspace

published

A year after I left VentralIP I got a bill to set up a web site from these people - all I ever did here was for 1 or 2 URL's never web space - But here we are being solicited for 1 year hosting which I dont have - even got the Pay or Else thrown in!!! I have sent them an email (unanswered) asking whats going on!!!!

  • Incentivised Review No
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CategoryDigital Services
ServicesVPS Hosting and Web Hosting
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