VentraIP Australia

I recently switched over from Webcentral to VentraIP, hoping for better email service. I was sick of Webcentral having email outages that could last for a day. However, I've been really disappointed with VentraIPs email service. I use outlook to send and receive everything, but it's taking sometimes over 20 mins for an email with attachments (and still under 1mb) to leave my outbox. And today I had several emails with attachments (again, all under 1mb) that took 6 HOURS to arrive in my inbox. I was hoping for a reliable, prompt email provi...

tldr; Don’t expect support, but if your needs are relatively simple you’ll probably be fine.

As a vounteer I’ve managed websites for a couple of associations through Ventra and its former subsidiary Zuver, for many years. I also have a personal website with them.

On the whole their service is good and seems reliable for small-scale sites. I’m not expert enough to say for sure, but I get the impression that the configuration of these sites is not the same, so I have doubts about how well they maintain an even level of service. A CPanel site...

I'm pleased with the loading times and features, the customer support is quick and helpful, but there is a major setback for me.
The file limit in cPanel is 300,000, and there is no option to increase it. Meaning an empty Drupal 9 installation will already fill it to almost 10%. That is an absolute joke. Other hosting providers with comparable packages either have unlimited files (and work with a GB limit) or a 2.5million+ file limit. If that doesn't change, I'm forced to move to a different provider to keep the business going

I was happy with the work they undertook, but there was a dispute about what they invoiced me. They charged more than what they quoted. However, after some debate, they went back to our original agreement, however, this was a bit painful. Plus I was made to feel as though they were doing me a favor by only charging me what they originally agreed, which left a bad taste

I have recently moved to VentraIP and have had nothing but issues with email. First of all I have managed numerous of company's IT requirements for many years and do know what I am doing.
There are constant IMAP syncing issues ranging from below average speeds to folder corruptions and their IMAP server in general not syncing folders between remote locations.
Their technical support staff aren't qualified enough to troubleshoot real technical issues and every ticket ends with "well it appears to be an issue on your side" or "maybe you should co...

We have numerous issues with emails dropping out across our 15+ email servers.

On one occasion we lost emails to the entire business for 4 hours whist the migration to the AXIGEN server was occurring. Despite complaining about lost revenue for 15 employees, Ventra IP only apologised and credited the email hosting for one month, fairly menial considering the down-time we experienced.

Understandably these issues occur from time to time, however its infuriating that the customer has to pay for "Urgent Technical Support" when the issues generally exist with Ventra IP.

We will be migrating our accounts elsewhere given the inconsistencies.

One saving grace is the staff are always friendly enough whilst troubleshooting, well done there.