- Verified customer
Appears to be an excellent web hosting service
I have just had to change the web hosting service for my small business website. It took a little effort to get this done. Probably because I initially set up my website many years ago and did not have all the registration details to hand. However VentraIP were very patient and helpful so the task was done. The actual move after I submitted the correct information took less than a day. I am very happy
Review collected in partnership with VentraIP Australia
Being an Australian business operator it is very important to me to use Australian Suppliers. VentraIP are solid reliable and good communicators. They give me enough information to feel I understand their position on most issues and that their values align with mine. I feel confident with their supply.
- Verified customer
I moved on, but the response and efforts from VentraIP was above and beyond.
I wrote a VERY scathing report on VentraIP. I found that during transfer to them I had lost my email forwarding, something I didnt think about to start with, but was unable to find an answer for with any ease. That was my my major gripe, as it started to effect my business exposure when contacting people. I went back to my previous host.
HOWEVER. The response from the company was far more than I could have ever thought. I was contacted by the owner of VentraIP, so he could understand and track down all the issues I had, so as to not impact any...other customers. Admittedly it wouldnt do anything for me, but a CEO, calling themselves, to get an indepth and step by step account of what issues I faced? Never have I seen such commitment to improvement. After such an experience, I may find myself trying their services again, when my contract lapses with my current host. Thankyou Cheyne.
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