The service we have just received from Vero regarding a claim on our home and contents was nothing short of brilliant. All staff were extremely friendly, helpful and professional. 10 days from lodging our claim to finalisation. Great communication along the way. We have been with Vero for quite a few years now and from our experience we cannot recommended them highly enough.
We live in Townsville.
Thanks again to all the wonderful staff.
An expensive waste of money.
Vero Home Building Insurance ($2,500 a year) was recommended by our strata managers last year. When it came to claim after recent Townsville floods, found out we weren't covered for our situation. The last 5 months have been a nightmare: lack of communication from Vero, being told lies, phony on-site inspections/ reviews, and finally last week being told our claim was dead. Question: Why are Home owners in a Strata Title treated differently to owners on a single title?
Didn’t get my approved for a policy but signed up with me!
Recently we got recommended by our mortgage broker - yellow brick road to this company as yellow brick road said in letter our old policy with Allianz will expiry soon and apparently this new insurance company- Vero got some of our information. It was very annoying as we have been with Allianz for some years and feel comfortable. The letter yellow brick road sent us about the new insurance company (Vero) information and its policy with some of our inaccurate information. I called up to correct the information and asked for a quote. I said very ...clearly over the phone that I have to think about this new insurance company and not go ahead yet. But after a week, Vero sent me a new policy for our home and content. Serious?! Who gave your authority to represent us to sign up with your company for our home and content insurance?! I called up to cancel it. Not good enough! Annoying!
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