Absolutely couldn’t be happier with the service provided by your company Placed order Wednesday afternoon & my daughters rug arrived on the Friday just in time for her birthday on Saturday. Fantastic competitive pricing & free delivery to the door! Highly recommended & over the moon with the quality of the product! Will definitely be shopping with you again.
great prices and great range of products
I love the variety of products available and decent pricing. customer service chat has been really helpful for questions. deliveries have always been correct. happy long time customer :)
- Online Store
Place an order and contacted Vet n Pet direct through their chat to ask if my express post order could be posted on the same day. They confirmed that my order would be dispatched yesterday as requested. I have just received an email to advise that my order is being prepared for dispatch today so has NOT even been dispatched as yet !! This now means I will not receive delivery until next Monday as I am interstate and not in an overnight guarantee location . Hence my request for the order to be dispatched yesterday to ensure delivery on Friday....When an order is requested as URGENT and express post is paid surely this is given some priority as they are dealing in Vet medications so I would expect them to show some interest in their customers with pets in need of this medication. The response I got was that the warehouse should have sent it yesterday and for some reason did not. I could somewhat except this answer EXCEPT for the fact that I was advised by chat yesterday that it would be dispatched so I would have expected this commitment to be followed up which clearly it was not. So WHY bother having chat at all !!! I personally will now be purchasing my 4 dog's medication elsewhere as there are many other online businesses such as Pet Chemist who are willing to help with an urgent dispatch request.
Awesome service and items
All items arived as described and are of good quality. Their packaging of my order was also far superior to a lot of other big name vendors. Their customer service was outstanding and is what made me write this review.
great customer service
I have been using this company for cat and dog supplies for a number of years and have received great service every single time. Products are well priced and order arrives well packed within a couple of days. I have used the on-line chat a few times and got all my questions answered. When one of my dogs died, I was able to return her drugs (unopened pack purchased only 10 days before) for a full refund.
I purchased a 10kg bag of guinea pig pellets and received them very quickly! Despite being a week before Christmas my order arrived a day earlier than the estimated time! I will certainly purchase from this store again and will recommend it to my pet loving friends! Thank you!
- Online Store
Placed my first order on a Sunday, received email confirmation on the Monday - and the order arrived on the Wednesday - had purchased flea and tick control, toothpaste and dental chews. All arrived in good order and will certainly be ordering again from this Company - Thank You.
Excellent communication and fast postage with easy returns
I was a bit worried after reading some reviews on here but my experience with vet n pet direct has been fantastic. They quickly answered my emails and my items were shipped promptly the next day. When I had to return an item that was too big(my fault) their communication was fast and friendly and I was quickly sent a return slip and refunded.
I would order again with out hesitation and recommend them to anyone who asked.
- Online Store
Super fast delivery and everything perfect!
I purchased 2 dog harness, a DOOG walkie pouch and some treats from VNPD. I could not complain at all about my experience with them.... So, I was surprised to see the poor reviews. I ordered my product and I recieved it in 2 days. Their pricing was super competitive and the cheapest I have found for the RUFFWEAR harnesses. I would definitely buy again from these guys!!
My order was for two products for my horse. I noticed that on my banking transactions there were 3 different transactions coming out of my account. They informed me that they were out of stock for one of my items so dispatched the other item and charged me. When I asked why the other two amounts were pending to be taken out of my account [name removed] informed me that she couldn't see them and couldn't explain why even after I screen shot here the transactions. When I explained that it is false advertising and bait advertising to advertise a p...roduct for sale when it is not in stock she just kept saying would you like to cancel the order. Zero apologies or recognition on the fact that consumer laws had been broken by them! I have now left it in the hands of my bank whom are disputing the second amount coming out of my account. Having told [name removed] about them taking two payments she replied with a transaction receipt from the 13/12 and not from after this date. My second amount was the 17/12 and she just said take it up with PayPal. My bank confirmed that they had charged me twice and is in the process of returning my money. This company breaks consumer laws and basically they couldn't care less and make excuses, lie and tell the customer they are wrong even when you supply proof and then tell the customer to take it up with PayPal.
Disappointing online service with no stock - no advice.
I'm another victim who didn't read these reviews first. I live rural and around 70km's round trip to my closest pet store so always buy online. I'm on a tight budget but make sure my dog eats well, so try to get the best bargain. My buddies dog food was getting low, so time to order and searched for best prices. Came across VNPD, who were BY FAR the cheapest online retailer - that alone should have rung alarm bells (too good to be true). Placed my order, paid immediately and got on with my life. After a week and my dog food running out, i...t dawned on me about my order. I tried ringing VNPD unsuccessfully, so contacted them using their online form. Next morning I received an email from a person, who's title suggested they were part of the "customer care team". The email was blunt with absolutely NO CARE. Quote: We are currently out of stock of the Balanced Life Canine Air Dried Kangaroo Recipe 3.5kg and this is expected in with us today. As soon as it arrives in your order will be shipping out to you this afternoon. Please confirm if you wish to go ahead with this order? Unfortunately for me, I was out of food for my buddy, so was forced to drive the distance to local store. The cost of petrol and local store prices has set me back in my budget. I very briefly explained this to the "customer care member" and asked if they could cancel this order. I was also hoping they may acknowledge their service issues and just say something like sorry for the inconvenience, but no, the response was simple "youré order has been cancelled as requested." I really don't get some businesses or employees. They are in business because they want my money. Employees work there so they can get paid. How do they not relate to the fact that customers are the lifeblood and how hard is it (really) to just let someone know if there is no stock of an item. It seems to me this company, is actually a "drop shipper" and they advertise prices well below market, to undermine the industry, take your money for a week or two at no cost and hope for the best, without actually caring about implications for customers. Well, they will never see another cent of mine. I don't have much money, but I'll only be stung once and I'd rather pay a few dollars more for quality and service. There are so many other good pet retailers out there, don;t risk it for a few dollars . Everyone's story is similar here...
- Vet-N-Pet Direct
Trap Alert. Wish I read these reviews before I bought from them.
I thought I was a savvy online shopper and did not expect to fall into this trap.
My cat broke her hind leg and needs to wear a constant cast formed by three kinds of bandages prescribed by the vet: petflex, gauze, padding cotton. I bought a few rolls of each type from this site, plus an Elizabethan cone, which came to 40 dollars, plus 10 dollars postage, I paid a total of 50 dollars.
After waiting three days for the order to ship, I contacted customer service to enquire when my order would be shipped. I was notified that they were waiti...ng for stock for the gauze and would post the other items in my order first, I happily agreed. The very next day, the same customer service rep e-mailed me saying that they refunded the amount for the gauze to my account as they do not expect to receive stock for it anytime soon (turns out that when I placed the order there were already no stock and even til this day the item is still on the site marked as in stock). This was done without any prior communication with me. EDIT: the refund has still not arrived, it has been four days since I wrote this review and more than a week for them to process on this. All three types of bandages were essential for the cast to take form, having no gauze meant the other items become useless. If I am to buy the gauze alone from another supplier, I have to pay postage again which could have been avoided if this site had been transparent with their service. I asked whether there were any alternative gauze that they sell and said that I am willing to make an exchange, the rep then sarcastically replied that there is one alternative which is “much more expensive” (it was 3 dollars for a roll). As the image for this alternative gauze was very unclear on the website, I asked if it has the same functions to the one I ordered. The rep replied with one line: “it’s better quality” without any further explanation. I searched online to find that this alternative gauze is vastly different to the one I bought as it has no elasticity and was much thicker, meaning it would be unsuitable for my purposes.
Not recommended. So many good Pet Retailers out there instead
I have had a similar experience with VNPD twice about 5 years apart. I have placed an order for things they have listed on their website, but they aren’t actually in stock and they can’t source. It also takes them an entire week to even notify you of the fact. Then they expect payment for the goods they can dispatch when their payment gateway is already holding funds for the full amount. So you have to pay twice to get your order dispatched. After canceling my order I had the same products dispatched to me from other pet retailers within hours.
I ordered a dog harness ($130) from another company that I then realised wasn't coming and the company were scammers (Petology - I usually check on Product Review - wish I had). I rang Vet-N-Pet Direct first thing yesterday morning to check they had what I wanted in stock. There was no waiting to talk to someone and they confirmed they had it. They waited while I put the order through online and told her the order no. that she then printed off and said she'd act on it straight away (because we're going camping and I really needed it for our three-legged dog). It arrived at lunchtime today!
Great products, fast shipping.
For the last few months, I have been buying specific products no longer available in my local pet shop.
Very happy to find my monthly supply here.
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