Tickets were fine
I stressed for months after buying tickets through Viagogo not realising they were a reselling agent and after reading all the negative reviews. Yes I paid more than I should have..BUT the tickets arrived weeks before the show, they worked fine on the day, and the seats were excellent. I wouldn't go through the stress of booking through them again, but felt the need to put up something positive to give people hope that not all tickets are fake. I may be an exception or one of the lucky ones, but they were fine.
Not so bad :)
I accidentally booked tickets through viagogo thinking they were the official ticket seller, they were very late to arrive, three days before the gig!! Which caused great anxiety, I communicated with viagogo through their Question page many times and received answers each time, they also rang twice from Switzerland! Customer service was very good, I printed the tickets and was nervous they wouldnt work because of all the negative publicity but they were fine on the day :) I would not choose to use again if tickets were available from an official source but was generally happy with the service :)
Same story as Stephanie and Sharon, but Brisbane. I desperately want to know if you guys ever got your tickets (albeit incredibly overpriced) , and if the tickets were honoured at the event?
Best case scenario tickets don't show, we have recourse to claim for refund.. and buy much cheaper legit tickets as my boys still want to go to U2 concert in 3 days!
WHAT A SCAM. I WANT MY MONEY BACK
I purchased two u2 tickets for upcoming show in Melbourne next week and still have not received. I want a refund and I have no way of contacting them. I tried calling the phone number listed on their website and noone answered. I WANT A REFUND. I will never purchase from this company again.
Fifty Shades of Ethnic...Brisbane Nov 19
I don't know if this even worth writing....does it bring these guys to account. Anyway, hopefully, this will make other people aware....do not use Viagogo. Booked the ticket in July to see the show in November. Right from get-go, it didn't feel right, no reference number...no print off of ticket. Down the track the website said that the tickets would be mailed closer to the performance date. Last week, no sign of ticket...emailed to ask ...no response... the website does not give you a contact number or face to face contact. Okay, hope this goes out to the ether to warn off other people. My son, disabled and quirky, has been looking forward to this concert since July. Does anyone know where this organisation lives?
I pre purchased tickets to U2 and paid $571.20 in June 2019. Thought I'd booked amazing front row sitting tickets. Received the receipt that did not identify where the tickets were. Still 3 wks out no tickets so called to be told I'm General Admission. Tickets for GA range from $75 to $125. I'm going with my mum who can't walk or stand up. Made enquiries and spoke with someone difficult to understand english who was not helpful and advised us to sell on their website and sent a link to do so. Feeling so disappointed, now can't attend and can't sell for the price I paid! Rip offs.
Disgusting rip off
I purchased tickets to Elton John concert these have the value of $125 dollars per ticket, I was charged $817.60 for 3 of these tickets. I cannot believe how greedy and unethical your business is . Shameful. Unfortunately I am not alone and I will definitely not be recommending your site to anyone.
DO NOT USE... EVER!!!
STAY AWAY from these thieves. Purchased expensive tickets for opening NBA game in Los Angeles 2 weeks prior to leaving Australia. A couple of days before our departure I realised we had been sent the incorrect tickets. It all turned bad from there. Advised them, they said they will rectify the issue and send correct tickets. To contact them is a nightmare, firstly because there is no number to call and secondly because we had no phone once we left Australia so email was it. Emails sent every day, numerous times a day and the reply was alwa...ys - "Thank you for your query. We are looking into this for you, and will reply back as soon as possible." or "If you are still experiencing these issues, please send us as much information as possible about this (including screenshots) by clicking here." I did everything they asked me to do to get this sorted but it didn't get me anywhere. We specifically purchased flights from Seattle to LA to attend this game so that was money wasted as we would never had gone to LA. Needless to say, we did not receive the correct tickets, so we lodged a PAYPAL claim to get our money back. Funnily enough, they called within minutes of lodging to ask us to drop the claim so they could refund us directly - HAHAHA. As if that was ever going to happen!! WARNING - DO NO USE. Read the reviews, they tell the story!
- Verified customer
guns and roses mexico
dear all, believe all the negative reviews about Viagogo because it is true, unfortunately I find out myself, I thought it's not going to happen to me !! I bought 2 tickers for Guns and Roses in Guadalajara for usd 466, first I receive tickers for in the top of the stadion for usd 52, I sent them back and get other tickets, these where section 25, a section where you only can see the site of the stage, the scarf and the boxes, you do not see the stage, the band nothing, nobody was sitting there but I got these tickets by Viagogo, off course I...complained but they tell you they are only a marketplace and not the organizer, they earn a lot on people like me who are so stupid not to listen and pay the price. I had to travel a long way to see the band and had now to stand in the path with a lot of other people for the price of usd 466 and then will I not tell you the cost I have to come there for nothing. if you still so stupid, like me, to buy and use this viagogo, do not complain afterwards, all the reviews warned you. I neven ever going to us this viagogo again, I leaned my lesson, an very expensive one :(
- Verified customer
Viagogo False product.
Do not use this company!!! Under any circumstances. No tickets received yet the money was taken immediately. False product information provided. No tickets given. Unable to get refund. Warning do not use this company.No stars for you Viagogo. Zero out of 10
SCAM!! DO NOT USE
Scam site, sells tickets they do not have have and they are double the price. They do not provide tickets at sale purchase. Money deducted from your card is more than the Sale purchase on inv. All reviews state scam site they are a scam site do not use they do not sell honour tickets. Purchased lenny kravitz tickets almost triple the price, thought they were the official seller they are not! Do not buy ultimate scam. Did not receive tickets with payment. All reviews state scam site. Reported to Facebook and ACORN.
If I could give less the 1 I would
1- Overpriced scalped tickets some how legally sold on the web and lack of information on what you are actually getting
2- If your event is cancelled and you received the actual ticket good luck getting a refund. They give all time to send it back half way across the world. Then you have to rely on the original scalper to give the money back
3 - This is the worst and the reason for my review
Trying to contact Viagogo is impossible , a series of dead end pre empted questions to follow with no results to email or anything
lesson learned Ill NEVER buy from this site and I highly recommend you don't either
You have been warned.
Well, I didn't realize I was getting ripped off until I received message that Metallica concert was cancelled and money was to be refunded. When I checked my acct I was deposited $893. I was pretty certain my ticket purchased was around $160 and I bought 4. Anyway, I contacted Viagogo and found out there was a whopping booking fee of $200! I did not see that when I clicked on PAY. Well, all I can say is Im glad the concert cancelled nd I got all my money back!!
Questions & Answers
Hi all. So I am also a victim of Viagogo. Paid a fortune for U2 tickets for Friday 22nd and havent received them yet. By the sounds of things ill get really poor tickets - should I reject them? If I use them does that not invalidate any claim I would have?
Use them, go to the concert, if you can, go to General Admission on the floor and enjoy the concert. Just lessons learnt I guess. You might (Might) get lucky and have a great time. - Good luck.
may karma rain down on you forever
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.