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Victoria Body Corporate Services

Victoria Body Corporate Services (page 2 of 15)

3.5 from 289 reviews

Reviews

(157)
(29)
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(94)

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Cindy-Lea Evans

Cindy-Lea EvansGreater Melbourne (Outer), VIC

Review for our direct manager Prashant Pawar

published

Since Prashant has taken over as our manager we have not been disappointed.
He has and continues to go above and beyond.
He is a lovely person whom we trust.
Cheers Cindy Evans

1 comment
Victoria Body Corporate Services
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Ten years with VBCS

published

Generally high satisfaction with VBCS for now 10 years.
Whilst too many changes to OC Managers over the period, the VBCS internal recording systems have enabled relatively smooth transitions when these changes have occurred.

1 comment
Victoria Body Corporate Services
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Emma

EmmaGreater Melbourne (Outer), VIC

Very impressed with new property manager

published

Prashant recently took over managing our property in in the outer south east of Melbourne, and I was so impressed with the way he handled the first issue for us, that it prompted me to write this review.
I found the way Prashant handled the situation to be very timely and prompt, very responsive, and at all times polite and courteous. Overall, he was very professional. I hope he keeps managing our property!

1 comment
Victoria Body Corporate Services
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Hi Emma,
Thank your very kind review. I'll be sure to pass this on to Prashant. This will make his day!
Best regards,
Richard Eastwood, General Manager

Terrible management, too many managers, hopeless services

published

These people have had over 7 managers for out apartments in the last 12 months. The most recent one is a 22 year old from Ireland who only knows how to read the body corporate rules. Also the services they provide have always been high cost and low quality, they clearly have not been assessing, auditing and keeping a sophisticated book of service providers. But they know how to bill you and to control meetings.

1 comment
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Elwood resident

Elwood residentGreater Melbourne (Inner), VIC

Great customer service

published

I emailed Hasitha from VBCS with two issues on a Sunday night and received a really quick response on the Monday morning. The issues were very promptly addressed. This was great customer service! Thanks again Hasitha!

1 comment
Victoria Body Corporate Services
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Hi Elwood,
Thanks so much for your feedback! Hasitha will be thrilled to receive this review. I'll be sure to pass this on to him.
Richard Eastwood, General Manager


Roy

RoyGreater Melbourne (Metropolitan), VIC

Worst manager!!!!!!!!

published

This manager is unprofessional, rude, over priced, lazy, arrogant, loves playing games, nothing gets done, and doesnt follow up.
Worst body corporate I have ever dealt with including his manager.
WARNING WARNING WARNING to go elsewhere.

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Thank you for reaching out to us. We are very upset to hear you feel this way and we would like an opportunity to talk with you about the concerns you have raised.
We have sent you a private message and hope to hear from you soon.
Best regards,
VBCS


EXCELLENT Response email.

published

Excellent. As a maintenance person i emailed invoice. Unaware the manager had changed, Rosin immediately replied passing my email to the new manager and supplying their details
Great communication
Thankyou

1 comment
Victoria Body Corporate Services
Smarter Communities T.Victoria Body Corporate Services

Hi Geoff,
Thank your kind review. I'll be sure to pass this on to Rosin.
Best regards,
Richard Eastwood, General Manager


Unhappy  O C Chairperson

Unhappy O C ChairpersonGreater Melbourne (Metropolitan), VIC

Dissapointed So many managers in 12 months

published

How can a Manager from Queensland Know or care what he is authorising E.G.[Name Removed]
when authorising a crucial and costly decision in Melbourne
This has been a costly exercise for our O C
Not happy with Managers who turn up at A G M and then are no longer with company to answer queries
on their report of Minutes

1 comment
Victoria Body Corporate Services
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Val

Val

  • 2 reviews

Terrible useless will raise at agm to move asap

published

Terrible service frome some of the body Corp managers no service
Very rude. And shared my personal information with third parties without concent
And will be moving my portfolio to another body Corp
You contact me on messenger
Under the same name as I logged in with
Ayman was good the new manger I would never recommend except run

5 comments
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Val
Val

No one has contacted me I sent you my number
Just talk no action 55 managers
And nothing gets done except rip of people

Victoria Body Corporate Services
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ctee

cteeGreater Melbourne (Metropolitan), VIC

Terrible Body Corporate, need major improvement in service and strata management

published
4 comments
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ctee
ctee
Victoria Body Corporate Services
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Happy OC member

Happy OC memberGreater Melbourne (Metropolitan), VIC

We have had a lot of different community managers over the years...

published

...and the service has been less than ordinary with some of them but kudos to Callum Wilson for his consistent prompt service and proactive work. His experience is obvious as noted by his suggestions and feedback and doesn't wait to be directed for everything by the OC. 5 stars for his work.

1 comment
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Annie

AnnieGreater Melbourne (Inner), VIC

Leye Petersen

published

Leye is a very professional Manager
Nothing is a problem and he is always available for advice on issues and concerns. Everything is undertaken in a timely manner
Thanks Leye

1 comment
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Sami

SamiGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Worst Body Corp in Melbourne

published

VBCS has provided the lowest level of service available, if any. For 18 months the committee has being trying to get them to start the works we have had quoted for extreme safety issues with the building and they have delayed, changed managers, provided no responses & continued to charge management fees with still no start to the projects which now are $10k more. VBCS and it’s staff are negligent, provide no management of property and appear to have no senior management staff that are able to deal with matters of serious breach.

3 comments
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Sami
Sami

I have not received the private message as you suggest. No surprise there really

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Dan Obrien

Dan ObrienGreater Melbourne (Inner), VIC

  • 3 reviews

Service Needs Improvement

published

Not pleased with having 6 managers over past year. Things delayed due to relief managers having to catch-up. Receipts also misplaced, lack of consistency and frustrating. Does not instill confidence

1 comment
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Marilena

MarilenaGreater Melbourne (Metropolitan), VIC

Fantastic prompt service

published

Jerry Gu is very prompt with his responses and strives to please his clients 100% at all times.
He always responds to my messages within 24 hours.
The best contact I have ever had at VBSC

1 comment
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Alan Non-tech

Alan Non-techGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Jerry Gu - OC manager

published

Our units have been with VBCS in all the time that I have lived here - 19 years, some of the managers that have looked after our portfolio have been mediocre in their assistance with any concerns we have had but I am very satisfied with the pleasant and helpful manner that our concerns are being dealt with by our current manager Jerry Gu, I very much hope that he will be handling our units for a long time.

1 comment
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Great service from Leye, Community Manager

published

Leye at the VBCS has been incredibly responsive and helpful in assisting with issues or general advice related to my property. His advice is accurate, fair and clear. I am always confident when I contact Leye that he will do his best to ensure a prompt resolution of any issue. His communication is pleasant and respectful. Appreciate your efforts Leye!

1 comment
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Jerry Gu

published

Jerry is very helpful and proactive on many occasions in my dealings with him an VBCS.
He is a stand out example of a OC manager, many others could well do with his skill setband positive attitude.

1 comment
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Happy Client

Happy ClientGreater Melbourne (Inner), VIC

Community Manager, Jerry Gu

published

Our apartment complex in St Kilda is managed by our Community Manager, Jerry Gu. Jerry has been great with responding to e-mails and phone calls in a timely manner. He has always been respectful, professional and had transparent and open communication with us. We have had communication difficulties with other VBCS community managers in the past but Jerry has certainly made up for this. Thanks for all of your help with "getting things done" Jerry!

1 comment
Victoria Body Corporate Services
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Hi,
Thanks so much for your feedback! Jerry will be thrilled to receive this review. I'll be sure to pass this on to him.
Richard Eastwood, General Manager


Solid Service from new Community Manager

published

Since our new manager (Jerry Gu) has taken over services provided have been proactive, timely and consistent. Communication has been excellent and any problems / issues with the property have have been dealt with efficiently

1 comment
Victoria Body Corporate Services
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Hi David,
Thank you for taking the time to leave us such a great review. I will be sure to pass on your feedback to Jerry.
Thank you again,
Richard Eastwood, General Manager


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