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Very impressed with new property manager
Prashant recently took over managing our property in in the outer south east of Melbourne, and I was so impressed with the way he handled the first issue for us, that it prompted me to write this review.
I found the way Prashant handled the situation to be very timely and prompt, very responsive, and at all times polite and courteous. Overall, he was very professional. I hope he keeps managing our property!
Terrible management, too many managers, hopeless services
These people have had over 7 managers for out apartments in the last 12 months. The most recent one is a 22 year old from Ireland who only knows how to read the body corporate rules. Also the services they provide have always been high cost and low quality, they clearly have not been assessing, auditing and keeping a sophisticated book of service providers. But they know how to bill you and to control meetings.
Dissapointed So many managers in 12 months
How can a Manager from Queensland Know or care what he is authorising E.G.[Name Removed]
when authorising a crucial and costly decision in Melbourne
This has been a costly exercise for our O C
Not happy with Managers who turn up at A G M and then are no longer with company to answer queries
on their report of Minutes
Terrible useless will raise at agm to move asap
Terrible service frome some of the body Corp managers no service
Very rude. And shared my personal information with third parties without concent
And will be moving my portfolio to another body Corp
You contact me on messenger
Under the same name as I logged in with
Ayman was good the new manger I would never recommend except run
Terrible Body Corporate, need major improvement in service and strata management
Frustrating is an understatement when it comes to dealing with VBCS. I’ve had VBCS manage our body corporate and have strata managers ‘manage’ our properties for over 5 years and the standard just keeps dropping. I’m not even sure what the strata managers do anymore aside from issue levies and take our money. When it comes to dealing with issues and managing the property, they have been useless. I have to constantly follow up to get an update on what is going on and the common response is, “I haven’t heard back, let me follow up” and this goes ...on for weeks and sometimes drags on for months! If I don’t follow up, the issue just gets ignored so I have no confidence that the strata managers will ever get things done. And this has been going on for Years and is not confined to one person… every single strata manager has been more than disappointing and incompetent than the previous one. None of the strata manager takes the time to become familiar with the property and just does not care. Save yourself the hassle and headaches and don’t bother with VBCS.
We have had a lot of different community managers over the years...
...and the service has been less than ordinary with some of them but kudos to Callum Wilson for his consistent prompt service and proactive work. His experience is obvious as noted by his suggestions and feedback and doesn't wait to be directed for everything by the OC. 5 stars for his work.
Worst Body Corp in Melbourne
VBCS has provided the lowest level of service available, if any. For 18 months the committee has being trying to get them to start the works we have had quoted for extreme safety issues with the building and they have delayed, changed managers, provided no responses & continued to charge management fees with still no start to the projects which now are $10k more. VBCS and it’s staff are negligent, provide no management of property and appear to have no senior management staff that are able to deal with matters of serious breach.
Jerry Gu - OC manager
Our units have been with VBCS in all the time that I have lived here - 19 years, some of the managers that have looked after our portfolio have been mediocre in their assistance with any concerns we have had but I am very satisfied with the pleasant and helpful manner that our concerns are being dealt with by our current manager Jerry Gu, I very much hope that he will be handling our units for a long time.
Great service from Leye, Community Manager
Leye at the VBCS has been incredibly responsive and helpful in assisting with issues or general advice related to my property. His advice is accurate, fair and clear. I am always confident when I contact Leye that he will do his best to ensure a prompt resolution of any issue. His communication is pleasant and respectful. Appreciate your efforts Leye!
Community Manager, Jerry Gu
Our apartment complex in St Kilda is managed by our Community Manager, Jerry Gu. Jerry has been great with responding to e-mails and phone calls in a timely manner. He has always been respectful, professional and had transparent and open communication with us. We have had communication difficulties with other VBCS community managers in the past but Jerry has certainly made up for this. Thanks for all of your help with "getting things done" Jerry!
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