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Victoria's Basement

Victoria's Basement (page 2 of 4)

Online store, Physical stores
2.5 from 66 reviews

Reviews

(19)
(4)
(2)
(7)
(34)
  • Product Quality
    2.7 (3)
  • Return Claim MadeYes (0) · No (6)
  • Shipping
    4.5 (2)
  • Customer Service
    3.3 (6)
rob

roblaunceston

Very happy shopper.

published

Purchased goods for shipment interstate. Was skeptical after reading reviews. I received excellent service/assistance. Interstate shipping was prompt and well packed. Very positive experience.

AceBunker

AceBunker

  • 40 reviews
  • 22 likes

Good place for a bargain

published

If you know what you are getting, better come this place. Thermos product they offer the lowest in Sydney region that no where can be found or matched. And sometime if you check their website you can spot amazing deal on clearance goods.

SSB

SSBSydney

Benzer rosti cookware DANGEROUS, reacts with food !!!

published

The food cooked in this cookware turned black, including the sides of the saucepan. I made lentil soup with some ginger and lemon juice in this saucepan and turns out the metal is reacting with food.

Similar reaction with fruit purees made in this saucepan. Extremely poor quality product, I feel gutted. You buy something and trust it works normally only to find that it reacts with food and you may have been exposed to the dangers.

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Catherine

Catherine

  • 9 reviews
  • 14 likes

Excess packaging

published

Just received my first online purchase from VB. I have never seen so much wasted packaging. Five items packed into an ENOURMOUS box that was filled with dreaded poly beads. What an environmental disaster. VB - you need to reduce your packaging because it determines how many of us shop.

Martin

MartinSydney, NSW

  • 12 reviews

BEWARE Victoria Basement does not refund your defective purchase or product which does not work.

published
Vivienne

Vivienne

  • 5 reviews
  • 2 likes

Appalling online shopping experience and poor customer service

published

Seamless 'Click Frenzy' shopping online

published

Victoria's Basement has a great customer and user friendly set-up for 24 hours Click Frenzy shopping online for products. For those who are busy and especially as the year draws to a close for festive shopping online is a breeze. Next day received a courtesy phone call from customer service to confirm the final transaction and purchase delivery time which was a pleasant surprise. Thank you

Rebecca B

Rebecca B

  • 4 reviews
  • 3 likes

A shocker - customer service and return policy apalling

published

Scales I bought that had a highly inflated RRP (will be lodging complaint with Fair Trading) were not of adequate quality. Refused refund.
Very rude staff. I was a recurring customer - they have lost my service.

gsm_masha

gsm_masha

  • 2 reviews
  • 4 likes

very poor quality, outlandish RRP's

published

on two different occasions bought items from victoria's basement, 1 was a coffee plunger and the other was salt and pepper grinders - BOTH completely failed within about 12 weeks. i can only conclude the quality of products on offer are of extreme poor quality, whilst dressed up with obviously outlandish RRP's...

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WMF - Diadem Plus 6pc 18/10 Stainless Steel Cookware Set

published

Don't buy this product. Poor quality. First time use of the pot created cloudy and stain at the base which could not be washed and cleaned by normal dishwashing liquid. Request for an alternate product was turned down. Unfriendly manager who doesn't show professions and don't care if the customer gets the product satisfaction.
Don't buy this product and don't buy any product from victoria's basemen!!!!

ows98117

ows98117sydney

DOA knife sharpener refused return

published

I bought an automatic knife sharperner for $82 on 16/8/16, one of the most expensive in the shop. The machine failed on the first use. I took it back to the shop and expect a full refund on DOA on 17/8/16. The store manager was totally rude and ruthless when dealing with me. She was yelling and refused a refund for the purchase. Reason being the machine has been used, even once, and it is warranty issue. I am totally disappointed with the so called store manager and I have had no choice but to walk away. I will never return to this store. Buyers beware.

Outdated No Refund Model

published

Could not return $20 lid the next day. Credit given as an slip of paper. Expiry is only 6 months.

Noel

Noel

  • 2 reviews

Buyer beware! Artificially high pre discount pricing - questionable refund policy

published

Absolutely atrocious refund policy. You effectively have to prove an item doesn't work! Purchased $225 induction friendly wok only to find it doesn't interface with stove (although website clearly states it does. Returned item in 4 days (I live 2 hours away) only to be told it has to be returned to supplier to prove it doesn't work. Unconscionable business practices. Complaint lodged with dept of fair trading.

If I could give a zero I would!

published

Absolutely disgusting customer service. Bought a product that I no longer needed. I called instantly to rectify the situation, only to find out that no refunds allowed (this is not on the website!!!).

LJ-ACT

LJ-ACTHawker 2614, ACT

  • 12 reviews

Refund no problem

published

Need a refund for a broken item purchased from Victoria's Basement? No problem! Staff couldn't be more friendly and helpful.

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Rosa D

Rosa DAuburn nsw

  • 3 reviews

Misleading Prices

published

They display massively discounted prices on their baby/christening range BUT 90% of it is not actually available. You have to click into every product to actually see that they are out of stock, everywhere else they still advertise and display them like they are available. They make themselves look cheaper that everyone else but most of the prices aren't even available anymore.

Pavel

PavelGippsland, VIC

  • 8 reviews
  • 10 likes

No problems.

published

Have bought 2 quality products over last 3 years. Very good price and fast delivery. Had no problems at all. Am I lucky?

GOLDIE

GOLDIEGold Coast

  • 14 reviews
  • 8 likes

FAST DELIVERY

published

This is the first time I have ordered from Victoria Basement.

I ordered online the Jamie Oliver Tefal Professional Series Hard Anodised Induction Cooking Pots. They were very fast in delivering my order and I am very please with their service.

I would buy from them again. Thank you.

Selling faulty product and refused to give refund

published
canny

cannyBaulkham Hills

  • 2 reviews
  • 1 like

Don't believe the price, they might not sell it to you!

published
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Questions & Answers

Marilyn M.

Marilyn M.asked

Victoria's Basement Online store

do you have any wall clocks?

No answers
samita g.

samita g.asked

Hi there I bought few stuffs on Saturday costs 25$ I paid them 50$ cash but they returned me just 15$. I just realised after coming home, how can I claim it back

No answers
ll cool J

ll cool Jasked

Do you have an Affiliate Program for bloggers who use and would like to recommend your products?

No answers

Get an answer from our members and Victoria's Basement representatives

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