- Victoria's Basement Online store
- Verified customer
Very happy shopper.
Purchased goods for shipment interstate. Was skeptical after reading reviews. I received excellent service/assistance. Interstate shipping was prompt and well packed. Very positive experience.
Benzer rosti cookware DANGEROUS, reacts with food !!!
The food cooked in this cookware turned black, including the sides of the saucepan. I made lentil soup with some ginger and lemon juice in this saucepan and turns out the metal is reacting with food.
Similar reaction with fruit purees made in this saucepan. Extremely poor quality product, I feel gutted. You buy something and trust it works normally only to find that it reacts with food and you may have been exposed to the dangers.
Just received my first online purchase from VB. I have never seen so much wasted packaging. Five items packed into an ENOURMOUS box that was filled with dreaded poly beads. What an environmental disaster. VB - you need to reduce your packaging because it determines how many of us shop.
- Victoria's Basement Physical stores
- Verified customer
BEWARE Victoria Basement does not refund your defective purchase or product which does not work.
Bought a Swiss Diamond Induction frying pan 28 cm and found out that the skillet does not work with my SMEG induction cooktop. Went back to Victoria Basement to ask for a refund. I thought that this is just a straight forward refund, as the skillet has not been used, wrapping box is immaculate and not torn, receipt is kept.
For those not familiar with induction cooktop, it only works with induction cooktop to heat the base of the cookware. If the cookware does not work with the cooktop, then there is no heat transferred, so effectively the ...cookware is unusable. I am stuck with a $150 frying pan which does not work with my cooktop. Although I bought an induction model of the frying pan, what can I say, the skillet does not work when taken home. I also bought a casserole pot of a different brand (Bezier) and this pot works with my induction cooktop (no issue here for this product). Victoria basement said they will need to send the frying pan to the importer of Swiss Diamond for it to be tested. If it works, then they will insist that I take the frying pan back. I am really not optimistic that this will resolve fairly for the end customer like me. The frying pan has not been used at all, as it just does not conduct heat in my cooktop, regardless of this fact, Victoria basement store manager (name removed]) insisted that I have used the frying pan. Such stupidity from the store manager who does not understand that for the frying pan to be used, first it has to conduct heat, which did not happen as the frying pan is not working with my SMEG induction cooktop.
Appalling online shopping experience and poor customer service
Placed an online order for Christmas delivery. After two days of not being contacted to confirm shipment, phoned them only to be told that the items hadn't even been packed, leave alone shipped and that they could take up to ten days for delivery so couldn't guarantee I would receive it before Christmas. This is completely contrary to their website that states orders made before 16 December for NSW would be received before Christmas. Needless to say, I immediately cancelled my order and asked that any payment made be refunded without any delay....Checked with my bank today only to find that not only have their already taken a payment but that they have taken it twice and that I will have to wait up to ten days for it to be refunded. Absolutely disgusted and appalled with the total experience of shopping online with them. Will be taking the matter further.
Seamless 'Click Frenzy' shopping online
Victoria's Basement has a great customer and user friendly set-up for 24 hours Click Frenzy shopping online for products. For those who are busy and especially as the year draws to a close for festive shopping online is a breeze. Next day received a courtesy phone call from customer service to confirm the final transaction and purchase delivery time which was a pleasant surprise. Thank you
very poor quality, outlandish RRP's
on two different occasions bought items from victoria's basement, 1 was a coffee plunger and the other was salt and pepper grinders - BOTH completely failed within about 12 weeks. i can only conclude the quality of products on offer are of extreme poor quality, whilst dressed up with obviously outlandish RRP's...
WMF - Diadem Plus 6pc 18/10 Stainless Steel Cookware Set
Don't buy this product. Poor quality. First time use of the pot created cloudy and stain at the base which could not be washed and cleaned by normal dishwashing liquid. Request for an alternate product was turned down. Unfriendly manager who doesn't show professions and don't care if the customer gets the product satisfaction.
Don't buy this product and don't buy any product from victoria's basemen!!!!
- Victoria's Basement Physical stores
- Verified customer
DOA knife sharpener refused return
I bought an automatic knife sharperner for $82 on 16/8/16, one of the most expensive in the shop. The machine failed on the first use. I took it back to the shop and expect a full refund on DOA on 17/8/16. The store manager was totally rude and ruthless when dealing with me. She was yelling and refused a refund for the purchase. Reason being the machine has been used, even once, and it is warranty issue. I am totally disappointed with the so called store manager and I have had no choice but to walk away. I will never return to this store. Buyers beware.
Buyer beware! Artificially high pre discount pricing - questionable refund policy
Absolutely atrocious refund policy. You effectively have to prove an item doesn't work! Purchased $225 induction friendly wok only to find it doesn't interface with stove (although website clearly states it does. Returned item in 4 days (I live 2 hours away) only to be told it has to be returned to supplier to prove it doesn't work. Unconscionable business practices. Complaint lodged with dept of fair trading.
They display massively discounted prices on their baby/christening range BUT 90% of it is not actually available. You have to click into every product to actually see that they are out of stock, everywhere else they still advertise and display them like they are available. They make themselves look cheaper that everyone else but most of the prices aren't even available anymore.
Have bought 2 quality products over last 3 years. Very good price and fast delivery. Had no problems at all. Am I lucky?
This is the first time I have ordered from Victoria Basement.
I ordered online the Jamie Oliver Tefal Professional Series Hard Anodised Induction Cooking Pots. They were very fast in delivering my order and I am very please with their service.
I would buy from them again. Thank you.
Selling faulty product and refused to give refund
I bought a water bottle on Thu 30th July at the VictoriaBasement in QVB on George St in Sydney and found out that the bottle was leaking during the weekend while carrying it all day in my backpack with water in that new bottle. Today, 7th August at 5.45 pm I went to the shop and asked for refund. One of the staff ( supervisor ) behind the checkout counter asked another staff to check the bottle. The staff fill up 100ml of water in the bottle and told me that it is not leaking. I explained to him that it may not leak straight away with 100ml of ...water in the bottle. The water start leaking slowly inside the lid and then dripping out from the cap. He didn't accept what I explained to him and refused to give refund. I am not that patient and don't want to waste my time anylonger at that place. So, I walked out from the shop without refund money, left the bottle and the receipt. I am writing this because I want everyone to think twice to shop in VictoriaBasement. This water bottle cost me $16 now and I regret that I trusted their product and service. I regret that I spent nearly $500 in that shop before this happened. I promised I will never ever spend one more cent in that shop and will tell my experience to everyone. Again everyone, may I remind you to think twice before you shop in VictoriaBasement !
Don't believe the price, they might not sell it to you!
I bought a Thermos Container last night from castle hill, on the price tag, it says the original price was 25 and down to 18.95, when I went to Check out, the cashier said the system showed it was 19.95, and had someone checked the price, since that's the last one, there was nothing to compare with,she refused to sell it to me as the marked price.
I understand that for a thing worth 300 , it's impossible to give me as 10 dollars, but with 1 dollar difference no one would bother change the sticker.
If the original price was 19.95 why put ...a tag on was 25? If the sticker was the problem there, please mark it on the wall , so we know what price we should pay for. Although I paid 19.95 for that, it wouldn't be a happy shopping experience to me , I hope someone fix the problem.
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