So bad, it's obviously very close to being good, its like they got 90% done then just stopped developing it. So many issues and bugs I don't know where to start.
Typical bureaucratic junk
This has the facility for you to enter smart meter number and the site automatically your usage data. You can then manually enter data for gas usage for 12 months to obtain quotes for both electricity and gas at the same time. Great. Tried 3 times today and "the wheel" jus kept spinning ad infinitum until I exited the site. Sent them a message and received automated response from someone which said that they would look at the problem when back in the office in 9 days. So tried gas separate to electricity. Obtained offer ID's which don't exist according to providers website
Does not save you money, it costs you A LOT more! Do your own research!
Recommended I switch to Globird energy. My rates went up by 5c a kwh and daily charge doubled.
Switching back to the retailer I was with and I'm now on a better deal than I was before.
This whole exercise has cost me hundreds in the space of two months.
The $50 cheque has been spent on this disaster 4 times.
Terrible website... doesn't do what it says on the tin!
The website does not recognise the data files it instructs one to use from the smart meter companies to give an accurate account of your energy/gas usage.
The information the site takes from a bill you upload is erroneous, and doesn't allow manual override once a bill has been uploaded. You have to start again if you want to do a manual input, which also defeats the purpose of having the option to use an existing bill, if it doesn't actually use the right information.
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Misleading energy offers
Simply Energy was recommended by victorian energy compare web site. This web site included bigger pay on time discount/offers for people who were current members of RACV (or some Football club etc with other electricity suppliers). In other words a customer looking for reduced or less expensive power supply would have to spend more money by paying membership with another company like RACV or a Football Club in order to get an offer with bigger pay on time discount. This is so poor of the victorian state government to mislead us like this.
A...m I sorry now. As a new customer of SE i was given an One Eight Hundred number for queries and further information so I dial this number and told this is a number for cancellations and to ring One three number - this doesn't form a good impression for easy communication with this company. I wasn't calling for a cancelation. So when I'm connected to credit management team my call went to someone in the Philippines - however their advertising said that their customer service is in Australia. Philippines is not in Australia. They couldn't help with payments anyway. This is an awful and disappointing start for a new customer like myself. Get your contact numbers and your advertising correct. I wasn't calling for a cancelation but maybe after such a fiasco I should've cancelled my account with SE. Please do not mislead victorian people nor your new customers.
No $50, no customer service
My $50 was meant to be sent in August. Now November, no cheque. Was told in October it was sent but had to wait 2 weeks in case it turned up. Waited 2 weeks and emailed back. Online chat said it will be at least 2 weeks before they get time to reply to my email. The initial email said I will need to fill out paperwork if it doesn't arrive, so at this rate, I will either never get $50 or it will be months into the future. How ridiculous that in this day and age the Victorian government cannot cancel and reissue cheques, and takes weeks and months to respond to emails.
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