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Victoria's Basement Online store

Victoria's Basement Online store

3.3 from 28 reviews

See the Best Kitchenware Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
14
4 star
1
3 star
1
2 star
3
1 star
9

common sense - poor quality and poor customer service

published
Product Quality
Shipping
Customer Service

Highfield

HighfieldSydney Surrounds, NSW

  • 4 reviews
  • 11 likes

great retailer

published

Great range of products at reasonable prices. I have used the online store many times and have always received my purchases on time & in good condition. My nearest store is 50km away so it is well worth the small delivery charge to have purchases delivered to the local post office.

Shipping
Customer Service
Return Claim MadeNo
Berocca

BeroccaBunbury

  • 29 reviews
  • 20 likes
  • Verified customer

Great pre-sales service and delivery

published

I wanted to buy a couple of Royal Doulton dinner sets from Victoria's Basement but they were out of stock on their website. I emailled the store who called me back and said that they had tracked down the items that I wanted. Their price was the best that I could find.

They were delivered promptly to WA. The dinner sets were super well packed - they had gone to the effort of putting packing material inside the cartons before packing the cartons inside a box with a heap of bubble wrap.

I would use them again any time.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers
Annette W.

Annette W.GOLD COAST, Qld

  • 11 reviews
  • 9 likes

Excellent Customer Service

published

I purchased a set of saucepans and frypans and had a few questions that I sent on the website. I received a phone call from Monica who was very helpful and went out of her way to assist me. it was like talking to a friend she is very informative about products and sourced additional products for me to save on postage from other stores. Monica is truly representative of great customer service and I will shop at Victoria's Basement as this was my first time and I received exceptional customer service. Carefully packaged and arrived quickly.

Customer Service
Return Claim MadeNo
Store LocationVictoria's Basement Online Web Order

Redboxtrees

RedboxtreesWestern District, VIC

  • 3 reviews

Fast and secure postage of fragile items.

published

I can't fault Victoria's Basement for my last order of two porcelain cups. They arrived very quickly following my order and were sent in very good packaging where-by they couldn't possibly be broken in transit. Excellent.


Sam M

Sam MAU

  • 5 reviews
  • 6 likes

Thank you, thank you, thank you - Outstanding service

published

I ordered a set of Global Knives from Victoria's Basement online. Very quick and simple process. Living in the Country NSW always creates delivery challenges. These guys more than delivered on their promise. Top quality product, great deal, superfast delivery. Thank you again


Online order

published

I bought a gift online to be delivered in CBD. 4 days later it had not been dispatched. 7 to 14 working days delivery in t and c's. Considering the problems in retail at the moment I think it is fair to say 4 days dispatch to a local address is pretty slow. As this was a gift I cancelled my order, my refund will take 5 to 6 days as 'It is Easter.' When did everything come to a halt at Easter. Staff at depot were polite and hopefully my refund will not be longer than 5 days.
This is Sydney!!! Businesses are going to the wall!


gh

ghAdelaide

  • 3 reviews
  • 1 like

Very well packaged

published

I bought one dozen 300ml glasses from Victoria's Basement. They were packed in a very large box with foam packing material and bubble wrap on each glass. They were packed better than any other order I've made online. Well done Victoria's Basement. Some other retailers could learn from you.
The glasses themselves (Bormioli Rocco coloured glasses) were nice and solid.

Amy

Amy

  • 2 reviews
  • 2 likes

Slowest delivery known to man

published

I ordered some glassware for our holiday rental almost 3 weeks ago. I received a message to call about my order on Friday. I called back and they were just "wanting to check my address"?! I have just received notification that they've started the process of sending them. I have never come across such ridiculously slow delivery. I will never order online from them again

NandaJang

NandaJangSydney, NSW

  • 3 reviews
  • Verified customer

Very rude and poor customer service

published

I ordered 3 grillpans from their online store for saving shipping cost. They sent an email to me to ask call them. Usually other stores call me, not ask to call them. They said they have only 1, and they can refund only cost for other 2 grillpans. I asked refund for two grillpans and 2/3 of shipping cost, but they never answered. After 1 week they dispatched 1 grillpan. And without any excuse or explanation, they simply refunded only cost for 2 grillpans.
The shipping cost is small amount, but I was so unhappy because of their very rude and unprofessional customer service.


rob

roblaunceston

  • Verified customer

Very happy shopper.

published

Purchased goods for shipment interstate. Was skeptical after reading reviews. I received excellent service/assistance. Interstate shipping was prompt and well packed. Very positive experience.


Catherine

Catherine

  • 9 reviews
  • 14 likes

Excess packaging

published

Just received my first online purchase from VB. I have never seen so much wasted packaging. Five items packed into an ENOURMOUS box that was filled with dreaded poly beads. What an environmental disaster. VB - you need to reduce your packaging because it determines how many of us shop.


Vivienne

Vivienne

  • 5 reviews
  • 2 likes

Appalling online shopping experience and poor customer service

published

Seamless 'Click Frenzy' shopping online

published

Victoria's Basement has a great customer and user friendly set-up for 24 hours Click Frenzy shopping online for products. For those who are busy and especially as the year draws to a close for festive shopping online is a breeze. Next day received a courtesy phone call from customer service to confirm the final transaction and purchase delivery time which was a pleasant surprise. Thank you

Pavel

PavelGippsland, VIC

  • 8 reviews
  • 10 likes

No problems.

published

Have bought 2 quality products over last 3 years. Very good price and fast delivery. Had no problems at all. Am I lucky?

GOLDIE

GOLDIEGold Coast

  • 14 reviews
  • 8 likes

FAST DELIVERY

published

This is the first time I have ordered from Victoria Basement.

I ordered online the Jamie Oliver Tefal Professional Series Hard Anodised Induction Cooking Pots. They were very fast in delivering my order and I am very please with their service.

I would buy from them again. Thank you.


Mahjabeen Khan

Mahjabeen KhanWerribee, Victoria

  • 3 reviews
  • 1 like
  • Verified customer

Speedy delivery! Accurate product

published

I was really apprehensive after reading bad reviews here but I could not find the things i wanted, somewhere else at a better price. Finally I gave in to the temptation! fingers crossed. The online order process was very smooth and the delivery was super fast. I even received continuous updates from auspost about when my order was due. Will order items for my kitchen again hopefully. Their prices are really good. I'm based in Melbourne so its a shame a can't visit any of their stores. Thanks Victoria's basement, I love my new Benzer cookware!


namenamename

namenamenameMetropolitan Adelaide, SA

  • 12 reviews
  • 9 likes

Just terrible online policies

published
1 comment
namenamename
namenamename

Lu

LuSydney

  • 2 reviews
  • 4 likes

Do not shop online

published

We bought a set of plates online but it looked different then the picture on the website when arrived. We went to Victoria's Basement Alexandria to get a refund and they refused to offer a refund saying we have "changed our mind" even thought the picture did not Mach the item. Poor customer services. We were forced to spend that money on something else as they didn't want to give us a refund for false advertising. Be careful when shopping online


Diana N

Diana N

  • 5 reviews
  • 2 likes

Excellent service, great products and best prices

published

After all these reviews below we were expecting the same experience. However we were impressed by the efficient delivery and good quality. Victoria's Basement Online have the reasonable prices too. Thank you! We are your faithful customers from now on!


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Questions & Answers

Kimberley Hill

Kimberley Hillasked

Are the foam balls that you use for packaging suitable to go on my compost please?

No answers

Get an answer from our members and Victoria's Basement representatives

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