1 photo
Victory Blinds
3.6 from 343 reviews · View Statistics
Listing monitored by Victory Blinds

Reviews

  • Product Quality
    4.2 (45)
  • Return Claim MadeYes (0) · No (62)
  • Warranty Claim MadeYes · No (63)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Zero accountability, zero systems

published

Shocking service and zero accountability. Asked about when these would be installed 5 weeks after. First time, they said they would get back to me - never did. Second time, said they will contact installation team. Never got back to me. Third time, ignored my email. I wish I never ordered through these guys. The service has been appalling. I also asked them to quote on a job at my home. They came and measured and never got back to me. I’m still waiting to hear about when my curtains will go in for a business and no one returns any calls. I also phoned to make a complaint, was put on hold, told that someone would get back to me. No surprises, but no one got back to me. Look elsewhere and save yourself the trouble!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Jill
JillChurchill
  • 4 reviews
  • 1 like

Very poor customer service.

published

We ordered $18000.00 worth of blinds and curtains in early April. And paid almost all of it after demands for payment prior to install over 2 weeks ago. We are still waiting to actually talk to someone that actually does not act like they are reading a script. Incapable of answering questions appropriately. Poor performers of the industry, now worried about the product. have given a timeframe or want refund and told you will not get a refund. If this is how this company operates it makes us question how they can operate effectively.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Phone callback service needs a revamp.

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Blind & Shutter Shops

Find out how Victory Blinds compares to other Blind & Shutter Shops

Know better, choose better.

Compare all

Very poor performance in so many ways

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
jrdawog
jrdawogGreater Melbourne (Outer), VIC
  • 3 reviews

the 5 year warranty counts for nothing

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Poor Service

published

Don’t use them. From the beginning they stuffed up measurements of the blinds, the lengths
were incorrect and they covering heaters when they were not suppose to. A year later after installation, one of the blinds broke. Poor reflection on their quality of product. We tried to get them back to fix. It’s been 6 months now. Still the blind is broken. No ETA as to when they will arrive. Frankly, I don’t expect them to turn up, hence this review. I’ll start looking around for someone else to do the job.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Noor
NoorGreater Melbourne (Outer), VIC

Horrible experience

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Customer
CustomerGreater Melbourne (Metropolitan), VIC

Cancelled my appointment without informing me

published

I have booked an appointment almost 20 days ago for a measure and quote for my curtains. Got an sms confirming my appointment and asked me to respond if I want to reschedule my appointment. I didn't respond as I didn't want to reschedule and I was fine with my date and time of the appointment. But, on the date of appointment, I am told that my appointment is cancelled as I didn't respond to the sms. This is so silly from victory blind and curtains. I am not ordering from you.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Victory Blinds
Victory B.Victory Blinds
James
JamesVictoria
  • 32 reviews
  • 22 likes
  • Verified

Good quality products but had issues with the advice received

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Blind & Shutter Shops

Find out how Victory Blinds compares to other Blind & Shutter Shops

Know better, choose better.

Compare all
Krista
KristaGreater Melbourne (Inner), VIC
  • 6 reviews
  • 2 likes

cant get a quote

published

Unfortunately could not get an appointed time to get a measure and quote. Told in email and on phone that it could be done without me being there but they could not. Others can. I work 5 days a week. No appointment available after hours (5PM ish) or on a Saturday. Only 1PM during the week. Not good enough.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Melanie49
Melanie49South East Queensland, QLD
  • 17 reviews
  • 13 likes

Rep doesn't even know the products

published

I had Craig come out to quote me on a job I wanted done at my house, first of all he didn't want to sell me cellular blinds which is what I wanted in that particular space, then proceeded to tell me I should just get plantation shutters instead, 2 very completely different products and would not suit that space! Then he tried to tell me to have nothing there, what the?! I had to go onto Victory's website and physically SHOW him the product I wanted on the website of the company he supposedly works for which he then said he'd have to go back and speak to his boss about, this was over a week ago now, haven't heard back. Unprofessional service to say the least, gone elsewhere now.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Natasha H.
Natasha H.Metropolitan Adelaide, SA

Love our curtains but terrible customer service

published
  • Thumbnail
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Maeve
MaeveGreater Melbourne (Metropolitan), VIC

Great service and great product

published

We had a great experience with Edwina at Victory Blinds (Noble Park, VIC). She was absolutely wonderful to deal with, and honest about colours, fabric etc. The end result is beautiful. Cannot fault the service or the product.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Andrew
AndrewSouth East Queensland, QLD

Great product & service!

published

We have just had our new Dual Roller Blinds delivered and installed and we are, to say the least, absolutely delighted with the result! The service from Victory has been exceptional, from the very beginning with an in-home quote provided by Sarah who, shared her knowledge experience and expertise, to help us make the right decisions. The blinds were even manufactured and delivered slightly earlier than promised and Anthony was on time, professional and courteous, as he installed the new blinds without fuss! I recommend Victory & their products without hesitation.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Janice F.
Janice F.Victoria

Nice Curtains, wrong colour

published

Wish I hadn't listened to the advice from the consultant, was disappointed with the end results as it is not what we wanted, unfortunately the whole experience was very disappointing.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Blind & Shutter Shops

Find out how Victory Blinds compares to other Blind & Shutter Shops

Know better, choose better.

Compare all
Page 1 of 3

Questions & Answers

Wendy Slater
Wendy Slaterasked

In your opinion which timber is better for shutters? Basswood or Paulownia? Thanks Wendy

No answers
Peter
Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia
Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

See all Victory Blinds questions

Get an answer from our members and Victory Blinds representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.