Reviewer Photos & Videos
My home looks amazing
I have had plantation shutters installed from Victory Blinds and the installer, Steve did an amazing job then. That was nearly six years ago. To my surprise, he was still working for Victory Blinds and he did an excellent job. John assisted him and they worked like little troopers all day to get the job complete. The shutters look stunning!!!! Nothing was a problem for them as they had to readjust one shutter because of changes to the window during the build. No stress!!!!
I would also like to acknowledge administration staff who were of great...assistance as I had to put off the job several times while waiting for the builder to complete my home. I would not go anywhere else and I would highly recommended Victory Blinds for their professionalism, care and expertise. This business gets 10 stars from me. Thank you. Well done everyone.
Sadly never again
Overall a very poor experience with multiple failures from delivery timelines, poor communication and poor installation. The end product was OK but it shouldn't have been as hard as it was to get blinds installed.
The blinds were not installed within the timelines I was promised and I was left to do the following up multiple times with no return calls or emails. When the installation was finally booked in, the technician arrived and after 15 minutes advised he was unable to complete the job as the order hadn't been manufactured correctly (so ...wasted a day hanging around for that). The customer service really needs a lot of improvement but a special shout out to Trent who did a good job. Tony (who was my second installer) also deserves a shout out - nice guy and did a good job. The invoicing system is also a mess - they couldn't add their advertised discounts correctly so had to create two separate invoices (which ultimately appeared to be the root cause of the issue). As for the end product, the consultant (Larissa) did help me with the selection and I was happy with the final result in that it matched my house well and looks good. However... I wanted some block out blinds (for a bedroom) so I was a bit suprised at the amount of light leakage at the sides. I was advised you just need to play around with the folds to get it to sit right and to be fair, after a bit of stuffing around you can eliminate most of the light. Problem is, at night when you close your blinds you can't notice if you have any gaps until the morning when the sun comes up... I was able to resolve it with some velcro strips which cost all of $10, but again, it's those little things that when you invest a fair bit of money you'd just expect it to be built in/included. To anyone else considering block-outs, there was also a bit of light leakage at the top which I was advised from the beginning may occur. So if you really do want to achieve total darkness you'll need to invest in a pelmet as well or head down to Spotlight and you can get some fabric that can also do the job. So overall as I mentioned, a disappointing experience and in such a competitive market - I would be hard-pressed to recommend them to anyone based on my specific experience.
- Verified customer
Value for money but not without issues
My wife chose to replace the 15yo drapes with roller blinds, to change the look of the family / living room.
After multiple quotes, she decided on Victory blinds.
Price seemed most competitive for long manufacturers warranty.
Consultant was helpful.
Product seems OK but we don't have anything to compare against.
Installer was polite and did job efficiently.
The end look was to my wife's expectations.
Poor communications and planning.......
Love working with Jodie Hickey to perfect the right blinds for our space
Jodie helped us choose the colour, type of blind and where to fit them. A wealth of knowledge and advice I would recommend her for all your blind needs. Great afternoon spent talking blinds and choosing the correct blinds to suit our space
Jodie Hickey - easy 'can do' attitude
Thank you - our fabulous Community House is looking very sleek with our bright blue blinds. Great marketing took for passer by! We had a few issues with modern blinds fitting very old windows - but the service and advice and alternative blind replacements were installed without a hassle or complaint!
Perfect, my extension/reno now feels complete
Wonderful service, knowledge, advice by both Fiona, who is amazing & an absolute pleasure to deal with & Pascal who installed the curtains/blinds also so easy to deal with, efficient & very knowledgeable, an overall amazing experience, will recommend to all!
Beautiful shutters on our period homes
We had beautiful shutters installed recently in two period homes. The consultant Fiona was extremely knowledgeable, creative, professional and highly attentive at all times, thank you! Pascal the shutters measure check consultant/ installer expert had a positive attitude and optimistic approach in making everything work out perfectly. He put me at ease because of his confidence, ' a can do attitude', and his immense experience with working on period homes, as they can be very difficult to work with. He showed abundant uniquely skillful talents...which was so impressive, Thank you! We are so thrilled with the outcome and commend Victory Blinds for finding such incredibly dedicated, experienced and highly professional consultants who are so respectful and attentive to their clients needs and concerns. Thank you again for making our home look amazing! Helen Russell and family.
PERFECT SERVICE !!
From start to finish the service from Victory Blinds was absolutely perfect!!
I managed to get the motorised blinds well under the price of other companies and were delivered well within the time frame promised. The installation team were great and the installation was flawless, with the electricians arriving just as the blinds were finished.
I would highly recommend VICTORY BLINDS for the high quality of product and service
We have had some outdoor pleated blinds installed on our patio. The customer service from Victory Blinds staff has been outstanding. The office staff were friendly and knowledgeable about products, the consultant arrived on time and was helpful and suggested products and the two installers were efficient, friendly and explained warranties and care of the blinds. I have used Victory Blinds previously in another home and am more than happy to recommend the company to friends and family.
Poor customer service
These guys were a complete disappointment. Not only did they measure the blinds incorrectly, take a deposit and then tell us they quoted incorrectly. But they delayed installation and cancelled on the day of fitting. Completely unprofessional. Would not recommend them at all.
February 25th 2019 Update: Bad bad bad
Called a million times, left numerous messages and replied to this message here. My shutters don’t open and hit the window. My curtain is still 10-12cm SHORT. I replied 6 days ago and NO managers have called to rectify. Atrocious. [name removed] where is my call back.
Questions & Answers
do you have oval window Hold Down Clips for sale?
Victory B.Victory Blinds
Could you please provide more info here? Is this for curtains and drapes?
What is the difference between Woodlore and Normandy shutters??
Victory B.Victory Blinds
Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.
Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.
Please let us know if you have any further questions here.
VCB Customer Experience Team.
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