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Victory Blinds (page 3 of 3)
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Lynne B JSouthwest, VIC
- 2 reviews
My home looks amazing
I have had plantation shutters installed from Victory Blinds and the installer, Steve did an amazing job then. That was nearly six years ago. To my surprise, he was still working for Victory Blinds and he did an excellent job. John assisted him and they worked like little troopers all day to get the job complete. The shutters look stunning!!!! Nothing was a problem for them as they had to readjust one shutter because of changes to the window during the build. No stress!!!!
I would also like to acknowledge administration staff who were of great...Read more
assistance as I had to put off the job several times while waiting for the builder to complete my home. I would not go anywhere else and I would highly recommended Victory Blinds for their professionalism, care and expertise. This business gets 10 stars from me. Thank you. Well done everyone.1 comment
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Justin T.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Sadly never again
Overall a very poor experience with multiple failures from delivery timelines, poor communication and poor installation. The end product was OK but it shouldn't have been as hard as it was to get blinds installed.
The blinds were not installed within the timelines I was promised and I was left to do the following up multiple times with no return calls or emails. When the installation was finally booked in, the technician arrived and after 15 minutes advised he was unable to complete the job as the order hadn't been manufactured correctly (so ...Read more
wasted a day hanging around for that). The customer service really needs a lot of improvement but a special shout out to Trent who did a good job. Tony (who was my second installer) also deserves a shout out - nice guy and did a good job. The invoicing system is also a mess - they couldn't add their advertised discounts correctly so had to create two separate invoices (which ultimately appeared to be the root cause of the issue). As for the end product, the consultant (Larissa) did help me with the selection and I was happy with the final result in that it matched my house well and looks good. However... I wanted some block out blinds (for a bedroom) so I was a bit suprised at the amount of light leakage at the sides. I was advised you just need to play around with the folds to get it to sit right and to be fair, after a bit of stuffing around you can eliminate most of the light. Problem is, at night when you close your blinds you can't notice if you have any gaps until the morning when the sun comes up... I was able to resolve it with some velcro strips which cost all of $10, but again, it's those little things that when you invest a fair bit of money you'd just expect it to be built in/included. To anyone else considering block-outs, there was also a bit of light leakage at the top which I was advised from the beginning may occur. So if you really do want to achieve total darkness you'll need to invest in a pelmet as well or head down to Spotlight and you can get some fabric that can also do the job. So overall as I mentioned, a disappointing experience and in such a competitive market - I would be hard-pressed to recommend them to anyone based on my specific experience.1 comment
Victory B.Victory Blinds
Dear Justin
We are pleased to hear that the end product is ok and appreciate you taking the time to provide us with some invaluable feedback, on why you feel you've had a poor experience with us.
We p... Read more
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Exceptional Service
The service from Jodie Hickey at Victory was exceptional. From quotation to installation, I was so thrilled with the process that I recommended my Parents to Jodie and they too now have high quality fabulous Plantation Shutters.
1 comment
Victory B.Victory Blinds
Dear Carolyn,
thank you for taking the time to share your experience with us and welcome to both yourself and your parents, to the Victory Curtains and Blinds family! We are so pleased to hear that th... Read more
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Sharee T.Greater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Fantastic Products and Customer Service
After calling a few other blind places i called Victory. From the first call to the final installation it was a easy and enjoyable process. Everyone was helpful and friendly.
1 comment
Victory B.Victory Blinds
Dear Sharee,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are so pleased to hear that the service offered by our team, was ... Read more
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jkefaGreater Melbourne (Metropolitan), VIC
- 37 reviews
- 7 likes
- Verified customer
Value for money but not without issues
My wife chose to replace the 15yo drapes with roller blinds, to change the look of the family / living room.
After multiple quotes, she decided on Victory blinds.
Good points:
Price seemed most competitive for long manufacturers warranty.
Consultant was helpful.
Product seems OK but we don't have anything to compare against.
Installer was polite and did job efficiently.
The end look was to my wife's expectations.
Challenges:
Poor communications and planning.......Read more
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PaulGreater Melbourne (Metropolitan), VIC
Love working with Jodie Hickey to perfect the right blinds for our space
Jodie helped us choose the colour, type of blind and where to fit them. A wealth of knowledge and advice I would recommend her for all your blind needs. Great afternoon spent talking blinds and choosing the correct blinds to suit our space
1 comment
Victory B.Victory Blinds
Dear Paul,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are so pleased to hear that the service offered by Jodie, was seamle... Read more
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Tracey BurtVictoria
Jodie Hickey - easy 'can do' attitude
Thank you - our fabulous Community House is looking very sleek with our bright blue blinds. Great marketing took for passer by! We had a few issues with modern blinds fitting very old windows - but the service and advice and alternative blind replacements were installed without a hassle or complaint!
1 comment
Victory B.Victory Blinds
Dear Tracey,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are so pleased to hear that the service offered by Jodie, was seam... Read more
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Jodie Hickey made it so easy!
I appreciated the advice on various windows, all delivered on time. Quality of the product is very good .. my son is very happy having blinds in his room. Thanks victory
1 comment
Victory B.Victory Blinds
Dear Chris,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are so pleased to hear that the service offered by Jodie, was seaml... Read more
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Perfect, my extension/reno now feels complete
Wonderful service, knowledge, advice by both Fiona, who is amazing & an absolute pleasure to deal with & Pascal who installed the curtains/blinds also so easy to deal with, efficient & very knowledgeable, an overall amazing experience, will recommend to all!
1 comment
Victory B.Victory Blinds
Dear Angela,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are so pleased to hear that the service offered by Fiona and Pasca... Read more
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Find out how Victory Blinds compares to other Blind & Shutter Shops
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DrRussellGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
Beautiful shutters on our period homes
We had beautiful shutters installed recently in two period homes. The consultant Fiona was extremely knowledgeable, creative, professional and highly attentive at all times, thank you! Pascal the shutters measure check consultant/ installer expert had a positive attitude and optimistic approach in making everything work out perfectly. He put me at ease because of his confidence, ' a can do attitude', and his immense experience with working on period homes, as they can be very difficult to work with. He showed abundant uniquely skillful talents...Read more
which was so impressive, Thank you! We are so thrilled with the outcome and commend Victory Blinds for finding such incredibly dedicated, experienced and highly professional consultants who are so respectful and attentive to their clients needs and concerns. Thank you again for making our home look amazing! Helen Russell and family.1 comment
Victory B.Victory Blinds
Dear Helen,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are so pleased to hear that the service offered by Fiona and Pascal... Read more
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SopranoBendigo
- 2 reviews
- 1 like
- Verified customer
New track
I needed a new track for one of my blinds which had been broken by a house guest. Took a little longer to be installed than planned, but the work was done neatly and it is an improvement on the old one! Might get the rest changed eventually...
1 comment
Victory B.Victory Blinds
Dear Soprano,
Thank you for taking the time to share your experience with our team. We are so pleased to hear you are happy with the finish of the install. We appreciate your feedback on time taken a... Read more
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Neil TGreater Melbourne (Metropolitan), VIC
PERFECT SERVICE !!
From start to finish the service from Victory Blinds was absolutely perfect!!
I managed to get the motorised blinds well under the price of other companies and were delivered well within the time frame promised. The installation team were great and the installation was flawless, with the electricians arriving just as the blinds were finished.
I would highly recommend VICTORY BLINDS for the high quality of product and service
1 comment
Victory B.Victory Blinds
Dear Neil,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are pleased to hear that the service offered by our team was seamle... Read more
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Mandy.MSouthwest, VIC
Very satisfied with service and product
Very knowledgeable and friendly staff that knew the most suitable product for each room. Installation was quick, clean and looks perfect! I would not hesitate to call victory again in the future.
1 comment
Victory B.Victory Blinds
Dear Mandy,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are pleased to hear that the service offered by our team was seamle... Read more
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MichaelGreater Melbourne (Inner), VIC
Fantastic is all I can say
Had steve come out and fit new blinds
He was extremely professional, had great knowledge for the job and his punctuality was great not to mention him leaving the house spotless
1 comment
Victory B.Victory Blinds
Dear Michael,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are pleased to hear that the service offered by Steve was seamle... Read more
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Fabulous service
We have had some outdoor pleated blinds installed on our patio. The customer service from Victory Blinds staff has been outstanding. The office staff were friendly and knowledgeable about products, the consultant arrived on time and was helpful and suggested products and the two installers were efficient, friendly and explained warranties and care of the blinds. I have used Victory Blinds previously in another home and am more than happy to recommend the company to friends and family.
Gayle
1 comment
Victory B.Victory Blinds
Dear Gayle,
thank you for taking the time to share your experience with us and welcome back to the Victory Curtains and Blinds family! We are pleased to hear that the service offered by our team was ... Read more
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LouiseCentral Highlands and Goldfields, VIC
My blinds were installed perfectly and quickly. I’m very happy with them.
Very happy with both the products and the service. Kevin was easy to deal with and gave me sound advice to help me achieve my goal. The finished products look great.
1 comment
Victory B.Victory Blinds
Dear Louise,
thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are pleased to hear that the service offered by Kevin was seamles... Read more
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ManiMelbourne
- 2 reviews
- 3 likes
Poor customer service
These guys were a complete disappointment. Not only did they measure the blinds incorrectly, take a deposit and then tell us they quoted incorrectly. But they delayed installation and cancelled on the day of fitting. Completely unprofessional. Would not recommend them at all.
February 25th 2019 Update: Bad bad bad
Called a million times, left numerous messages and replied to this message here. My shutters don’t open and hit the window. My curtain is still 10-12cm SHORT. I replied 6 days ago and NO managers have called to rectify. Atrocious. [name removed] where is my call back.
1 comment
Victory B.Victory Blinds
Dear Mani
We understand your disappointment and agree that this is not acceptable.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.... Read more
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Questions & Answers
Peterasked
do you have oval window Hold Down Clips for sale?
1 answer
Victory B.Victory Blinds
Hi Peter
Could you please provide more info here? Is this for curtains and drapes?
Alexiaasked
What is the difference between Woodlore and Normandy shutters??
1 answer
Victory B.Victory Blinds
Hi Alexia,
Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.
Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.
Please let us know if you have any further questions here.
Kind regards,
VCB Customer Experience Team.
Khiwaasked
How much is vatcal blind for 3 windors?
No answers
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Victory B.Victory Blinds
Dear Lynne,
amless and professional. Enjoy the new window furnishings and thank you for the 10 stars :) Best wishes from everyone in the Victory Curtains and Blinds team.thank you for taking the time to share your experience with us and welcome to the Victory Curtains and Blinds family! We are so pleased to hear that the service offered by our team, was se... Read more