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Victory Blinds
3.7 from 335 reviews · View Statistics

Reviews

  • Product Quality
    5.0 (1)
  • Return Claim MadeYes (0) · No (4)
  • Warranty Claim MadeYes · No (4)
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Natasha H.

Natasha H.Metropolitan Adelaide, SA

Love our curtains but terrible customer service

published
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Nickname

NicknameVictoria

  • 22 reviews
  • 27 likes

Poor Follow Up Customer Service

published

Needed to call for a repair to a curtain which happened just outside the warranty time. The problem was due to an omission from the initial installation but they still charged for the repair of their own error.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Justin T.

Justin T.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Sadly never again

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Victory Blinds
Victory B.Victory Blinds
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Mani

ManiMelbourne

  • 2 reviews
  • 3 likes

Poor customer service

published

These guys were a complete disappointment. Not only did they measure the blinds incorrectly, take a deposit and then tell us they quoted incorrectly. But they delayed installation and cancelled on the day of fitting. Completely unprofessional. Would not recommend them at all.

February 25th 2019 Update: Bad bad bad

Called a million times, left numerous messages and replied to this message here. My shutters don’t open and hit the window. My curtain is still 10-12cm SHORT. I replied 6 days ago and NO managers have called to rectify. Atrocious. [name removed] where is my call back.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Victory Blinds
Victory B.Victory Blinds
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Questions & Answers

Peter

Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia

Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

Khiwa

Khiwaasked

How much is vatcal blind for 3 windors?

No answers

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