We have our outdoor blinds installed in July amid the pandemic lockdown. 2 weeks after part of the blinds went off track and it's the start of my nightmare.

I have called Victory Blinds about 10 times and most of the time I got the message taking service - this is after the lockdown. I did once speak to their centre and was promised a call back which never happened.

I then sent enquiries on their website, and there was no reply.

It's been over 5 months now and this blind is still broken. The whole thing costs over 4K and would've been very nice on a hot summer day otherwise.

Very disappointing. There are a lot of competition out there and if you are considering getting blinds, try someone else.

Recommended to use Victory from a friend, friendly and expert advice
Product arrived , small issue with installation , however they were quick to respond with several choices to fix the problem. Fixed quickly in professional and friendly matter with a smile

We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.

We had our outdoor ziptrak blinds installed 4 years ago and we had a problem with the largest blind. Victory came and assessed the blind and replaced the bottom rail within a couple of weeks. These blinds have a 5 year warranty and the service guys were great. Thanks Victory!!

Called the number from Victory Blinds website for warranty service. Call answered promptly, time for technician organised. Technician came on time, corrected the issue, and left a very happy customer.