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Victory Blinds
3.7 from 332 reviews · View Statistics

Reviews

3.5

6 reviews
  • Product Quality
    4.0 (5)
  • Return Claim MadeYes (2) · No (3)
  • Warranty Claim MadeYes (6) · No
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Curtain shrinkage - warranty nightmare

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Sara L

Sara LGlen Waverley

  • 9 reviews
  • 3 likes
  • Verified customer

Horrible service, 5 months for repair and still waiting!

published

We have our outdoor blinds installed in July amid the pandemic lockdown. 2 weeks after part of the blinds went off track and it's the start of my nightmare.

I have called Victory Blinds about 10 times and most of the time I got the message taking service - this is after the lockdown. I did once speak to their centre and was promised a call back which never happened.

I then sent enquiries on their website, and there was no reply.

It's been over 5 months now and this blind is still broken. The whole thing costs over 4K and would've been very nice on a hot summer day otherwise.

Very disappointing. There are a lot of competition out there and if you are considering getting blinds, try someone else.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Maryanne C.

Maryanne C.Greater Melbourne (Metropolitan), VIC

  • Verified customer

roller blinds

published

Recommended to use Victory from a friend, friendly and expert advice
Product arrived , small issue with installation , however they were quick to respond with several choices to fix the problem. Fixed quickly in professional and friendly matter with a smile

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes

The reviewer stated that an incentive was offered for this review

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David Ling

David LingMelbourne

  • 6 reviews
  • 3 likes

Service issues

published

We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.

Incentivised ReviewNo
Warranty Claim MadeYes
Rossco

RosscoSouth East Queensland, QLD

Outdoor blinds

published

We had our outdoor ziptrak blinds installed 4 years ago and we had a problem with the largest blind. Victory came and assessed the blind and replaced the bottom rail within a couple of weeks. These blinds have a 5 year warranty and the service guys were great. Thanks Victory!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Victory Blinds
Victory B.Victory Blinds
WEC

WECGreater Melbourne (Outer), VIC

  • 5 reviews
  • 1 like

Super Service! Problem with outdoor blind promptly & cheerfully fixed. Highly recommended!

published

Called the number from Victory Blinds website for warranty service. Call answered promptly, time for technician organised. Technician came on time, corrected the issue, and left a very happy customer.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
See all Victory Blinds reviews

Questions & Answers

Peter

Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia

Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

Khiwa

Khiwaasked

How much is vatcal blind for 3 windors?

No answers

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