Do not use this company
We purchased blinds for our bedrooms...none of them have worked as per the brief...one has torn from its binding and 4 months later after numerous calls, emails and empty promises...we still cant get it replaced...I have heard every excuse in the book. They warranty is worth less and they simply do not care
Curtain shrinkage - warranty nightmare
I had beautiful curtains from Victory installed. I approached Victory Blinds on how best to clean them - Sales rep that attended said he would find out and let me know (never heard back). I then called and left messages for someone to return my call and also no one returned my calls.
I got them professionally cleaned at home and found that the curtains have shrunk! (got 3 cleaned, the other 2 were OK). I contacted VB again and have sent emails and pictures of the issue, left more messages and emails, only to be told that although the curtains ...are under warranty, it was not their issue and nothing would be done. I had asked for someone to attend to inspect the curtains, but have been told this would not be happening. I am very disappointed. The curtains cost alot of money and to be told that VB is washing their hands off eventhough I am entitled to a warranty fix, makes me very angry. Will be looking at ACCC if no one responds to my emails.
Horrible service, 5 months for repair and still waiting!
We have our outdoor blinds installed in July amid the pandemic lockdown. 2 weeks after part of the blinds went off track and it's the start of my nightmare.
I have called Victory Blinds about 10 times and most of the time I got the message taking service - this is after the lockdown. I did once speak to their centre and was promised a call back which never happened.
I then sent enquiries on their website, and there was no reply.
It's been over 5 months now and this blind is still broken. The whole thing costs over 4K and would've been very nice on a hot summer day otherwise.
Very disappointing. There are a lot of competition out there and if you are considering getting blinds, try someone else.
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Recommended to use Victory from a friend, friendly and expert advice
Product arrived , small issue with installation , however they were quick to respond with several choices to fix the problem. Fixed quickly in professional and friendly matter with a smile
The reviewer stated that an incentive was offered for this review
We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.
We had our outdoor ziptrak blinds installed 4 years ago and we had a problem with the largest blind. Victory came and assessed the blind and replaced the bottom rail within a couple of weeks. These blinds have a 5 year warranty and the service guys were great. Thanks Victory!!
Super Service! Problem with outdoor blind promptly & cheerfully fixed. Highly recommended!
Called the number from Victory Blinds website for warranty service. Call answered promptly, time for technician organised. Technician came on time, corrected the issue, and left a very happy customer.
Questions & Answers
In your opinion which timber is better for shutters? Basswood or Paulownia? Thanks Wendy
do you have oval window Hold Down Clips for sale?
Could you please provide more info here? Is this for curtains and drapes?
What is the difference between Woodlore and Normandy shutters??
Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.
Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.
Please let us know if you have any further questions here.
VCB Customer Experience Team.
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