We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.

We had 3 exterior blinds fitted & the quotation/measuring process was very informative. All details as to appointments & fittings were very good & on time. We did have a measurement problem on 1 blind but the company were very prompt in rectifying that issue.

Free measure and quote, free installation, but be aware that you have to pay $90 to get someone from Victory Curtains and Blinds to come out and check a warranty issue even when well within the warranty period. Am in Regional area and in future will use a local shopfront business rather than deal with a business out of the back of a van.

I purchased Victory Blinds products for my whole house 10 years ago. I was happy at the time. The past 2 years I've had to work with repairs twice on some routine maintenance issues. They are terrible! On this occasion it's taken 3 phone calls and 3 emails to finally get someone to be accountable. Then a further week of wasted time until they decide to pull their finger out and order the part. I had a similar experience last year. At east they do help, but you'll need to schedule daily follow up calls until your issue is resolved.

I wanted functional window coverings (privacy and temperature regulation). I'd had quotes from high end providers who (unnecessarily) suggested very decorative solutions. I could afford either but also considered the sensibility of paying so much for simple function. I may want to change in 5 years... The house itself had enough character without needing decorative window furnishings. Victory blinds attended in a timely fashion, listened, made suggestions, and delivered a smart looking totally serviceable solution in a short time frame at 1/3 cost of the high end "over the top" services who I senses were trying to "upsell". Thanks Victory for a practical and appropriate solution with no fuss.

I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.

Parking is difficult on the street where we live so I had parked my car on the road so he could use that spot.
Derek our installer was fantastic, our tracks where too long to fit in lift so he had to carry them up stair well.
Curtains look amazing!
Thanks again for the great work.
anne

All of the contractors with whom I have dealt have been exemplary, from initial measure & quote, technician and installer. I would be more than happy to use Victory again or recommend to others.

My 5 experiences using Victory Blinds have always been excellent. From the quote stage by Edwina to the installation by Pascal had been professional, friendly and prompt. I cannot more highly recommend.

2nd install from Victory first outside blinds, this time inside screening & blockout blinds.
Whole process from measure to quote, install (very accommodating flexible with timing) to ontime and prompt install & cleanup was very easy and highly recommended.

This is our fourth house in 17 years that we have had Victory Curtains and Blinds supply and fit internal and external window dressings and we have never had any problems.

Would not recommend this company have used them in the past and was delay after delay. We thought we might try them again booked in for a 9.00am appt. after waiting sometime rang the office to check if rep was still coming and they had no record of the appt. and to make matters worse never offered to rebook for another appt. You need to re look at your customer service Im sorry we wont be back.

Great job with our outdoor patio blinds. From the salesperson at the display centre, the consultant who originally quoted the job, the installer who came and re-checked the measurements before blinds manufactured, then the actual installation with him and another tradesman (both arrived on time!) we are very pleased with the job. We were advised and consulted each step of the way. Thanks

Twelve weeks and two cancelled installs later. I am still waiting for the blind/curtain installation in my whole house to be completed. Inferior product, inferior service. Would definitely not recommend.

Pros: initial appointment
1.friendly staff over the phone
2.Consultant turned up on time, very professional and efficient.
3.Sent the quote on time.

Cons:
Zero communication after sending the quote. The consultant disappeared on us!
Called the consultant, left voicemail, sent sms & email, spoke to customer service; none got back to us... 4 weeks and still waiting.

This is the second time that we have worked with 'Victory' for blinds & drapes in our house & specifically again with Consultant - Vince Armao, his product knowledge is boundless, he is warm & friendly & yet very professional & courteous, he had great advice & suggestions. Installation advice followed on seamlessly, we were kept abreast. Installation was undertaken by Tony, great job - every thing just fitted perfectly, aligned where necessary, again professional & courteous. Tidied up impeccably when completed. Extremely pleased! We have no hesitation in recommending Victory & have actively done so on many occasions!

From our first interaction with Adrian and his team right through to installation day, our experience defined what customer service and product excellence should look like. So glad we went with Victory.