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Victory Blinds

Victory Blinds (page 2 of 14)

3.6 from 343 reviews · View Statistics
Listing monitored by Victory Blinds

Reviews

  • Product Quality
    4.0 (57)
  • Return Claim MadeYes (3) · No (65)
  • Warranty Claim MadeYes (7) · No (63)
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Chris and Aprille
Chris and AprilleSouth East Queensland, QLD
  • 2 reviews

Thumbs up!!

published
Product Quality
Incentivised Review No
Bwil
Bwil
  • 13 reviews
  • 20 likes

Incredibly rude service.

published

I received appalling service from a Victory consultant. In standard negotiations I was asking him if any better deal could be provided on the quote provided of $4300 for 2 sheers blinds and block outs for the 2 windows.

Absolutely fine that he could not do better, however merely for asking I copped an email of rudeness and I have not included the entire thread.

The IDENTICAL fabric Victory refused to discount “because it was expensive fabric” was provided to me $600 cheaper than Victory. An alternative roller blind fabric was provided much cheaper. I have now paid for $3700 blinds the week after Victory treated me so appalling.

Another company got my business :)

Maybe consider this next time.

  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Absolutely amazinggggg

published

We could not be happier with the overall service with our curtains. We dealt with Adrian who was professional, friendly and knew exactly what we wanted and helped choose the best color and style for our home. These sheer curtains have made a big difference to the look and feel of our home and couldn’t be happier. Highly recommended

Product Quality
Incentivised Review No
Warranty Claim MadeNo
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Maryanne C.
Maryanne C.Greater Melbourne (Metropolitan), VIC
  • Verified

roller blinds

published

Recommended to use Victory from a friend, friendly and expert advice
Product arrived , small issue with installation , however they were quick to respond with several choices to fix the problem. Fixed quickly in professional and friendly matter with a smile

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Sonia Smith
Sonia SmithGreater Melbourne (Metropolitan), VIC

Fantastic Customer Service !

published

We are really loving the new Victory Blinds installed throughout our house. As soon as we got the keys to our new abode, our consultant Jodie Hickey timed it so that she could measure up for our blinds so that we wouldn’t be without window coverings for long at all. Jodie was thoroughly professional and had some great tips on which blinds might suit our particular house, and where privacy screen blinds might be useful etc. All blinds were installed with care, and look perfect. Well done Jodie and Victory Blinds, very happy customers here !

Product Quality
Incentivised Review No
Richard F.
Richard F.Greater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Professional installers, high-quality products

published

I've used Victory for a couple of installations at our house. Both times they have been highly professional, on-time and used quality products. Communication before install was excellent. Highly recommended.

Product Quality
Incentivised Review No
eddie
eddieGreater Melbourne (Outer), VIC

I would thing twice before purchasing any thing of victory blinds

published
Product Quality
Incentivised Review No
David Ling
David LingMelbourne
  • 6 reviews
  • 3 likes

Service issues

published

We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.

Incentivised Review No
Warranty Claim MadeYes
John
JohnGreater Melbourne (Outer), VIC
  • 5 reviews

Shade Blinds

published

We had 3 exterior blinds fitted & the quotation/measuring process was very informative. All details as to appointments & fittings were very good & on time. We did have a measurement problem on 1 blind but the company were very prompt in rectifying that issue.

Incentivised Review No
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Retired
RetiredGippsland, VIC

All Good Until Warranty Issue

published

Free measure and quote, free installation, but be aware that you have to pay $90 to get someone from Victory Curtains and Blinds to come out and check a warranty issue even when well within the warranty period. Am in Regional area and in future will use a local shopfront business rather than deal with a business out of the back of a van.

Product Quality
Incentivised Review No
GenDen
GenDen
  • 2 reviews

Customer service requires a LOT of follow up

published

I purchased Victory Blinds products for my whole house 10 years ago. I was happy at the time. The past 2 years I've had to work with repairs twice on some routine maintenance issues. They are terrible! On this occasion it's taken 3 phone calls and 3 emails to finally get someone to be accountable. Then a further week of wasted time until they decide to pull their finger out and order the part. I had a similar experience last year. At east they do help, but you'll need to schedule daily follow up calls until your issue is resolved.

Product Quality
Incentivised Review No
Chris S.
Chris S.South East Queensland, QLD

Don't Use At All Costs

published
Product Quality
Incentivised Review No

No mistakes, just good old fashioned good service with a very adequate product

published

I wanted functional window coverings (privacy and temperature regulation). I'd had quotes from high end providers who (unnecessarily) suggested very decorative solutions. I could afford either but also considered the sensibility of paying so much for simple function. I may want to change in 5 years... The house itself had enough character without needing decorative window furnishings. Victory blinds attended in a timely fashion, listened, made suggestions, and delivered a smart looking totally serviceable solution in a short time frame at 1/3 cost of the high end "over the top" services who I senses were trying to "upsell". Thanks Victory for a practical and appropriate solution with no fuss.

Product Quality
Incentivised Review No
Richard
RichardGreater Melbourne (Inner), VIC
  • 2 reviews

Never never never use them

published

I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.

Product Quality
Victory Blinds
Victory B.Victory Blinds

Dear Richard,
We are so sorry to hear about your experience. Could you please kindly private message us with your details (full name and postcode) so we can look into this matter further.
Kind regards,
VCB Customer Experience Team.

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The reviewer stated that an incentive was offered for this review

Jackie A.
Jackie A.Greater Melbourne (Outer), VIC

4 MONTHS AGO PAID DEPOSIT..STILL NO BLINDS!

published
Product Quality
Incentivised Review No
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installation of double track curtain and sheer curtains

published

Parking is difficult on the street where we live so I had parked my car on the road so he could use that spot.
Derek our installer was fantastic, our tracks where too long to fit in lift so he had to carry them up stair well.
Curtains look amazing!
Thanks again for the great work.
anne

Product Quality
Incentivised Review No
Victory Blinds
Victory B.Victory Blinds
Toni Lawson
Toni LawsonGreater Melbourne (Metropolitan), VIC

Exemplary staff

published

All of the contractors with whom I have dealt have been exemplary, from initial measure & quote, technician and installer. I would be more than happy to use Victory again or recommend to others.

Product Quality
Incentivised Review No
Victory Blinds
Victory B.Victory Blinds
Ken
KenGreater Melbourne (Metropolitan), VIC

5 Times Used and 5 Times Pleased.

published

My 5 experiences using Victory Blinds have always been excellent. From the quote stage by Edwina to the installation by Pascal had been professional, friendly and prompt. I cannot more highly recommend.

Product Quality
Incentivised Review No
Victory Blinds
Victory B.Victory Blinds
Daryl W
Daryl WGreater Melbourne (Outer), VIC
  • Verified

Easy process start to end

published

2nd install from Victory first outside blinds, this time inside screening & blockout blinds.
Whole process from measure to quote, install (very accommodating flexible with timing) to ontime and prompt install & cleanup was very easy and highly recommended.

Product Quality
Incentivised Review No
Victory Blinds
Victory B.Victory Blinds
consumer77
consumer77Greater Melbourne (Outer), VIC
  • 4 reviews
  • 1 like

Quality products, great price and excellent customer service.

published

This is our fourth house in 17 years that we have had Victory Curtains and Blinds supply and fit internal and external window dressings and we have never had any problems.

Product Quality
Incentivised Review No
Victory Blinds
Victory B.Victory Blinds
Diane
Diane
  • 5 reviews
  • 6 likes

Very poor customer service

published

Would not recommend this company have used them in the past and was delay after delay. We thought we might try them again booked in for a 9.00am appt. after waiting sometime rang the office to check if rep was still coming and they had no record of the appt. and to make matters worse never offered to rebook for another appt. You need to re look at your customer service Im sorry we wont be back.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Victory Blinds
Victory B.Victory Blinds
Diane
Diane
Victory Blinds
Victory B.Victory Blinds

Very pleased with our outdoor patio blinds.

published

Great job with our outdoor patio blinds. From the salesperson at the display centre, the consultant who originally quoted the job, the installer who came and re-checked the measurements before blinds manufactured, then the actual installation with him and another tradesman (both arrived on time!) we are very pleased with the job. We were advised and consulted each step of the way. Thanks

Product Quality
Incentivised Review No
Victory Blinds
Victory B.Victory Blinds

Would NOT recommend

published

Twelve weeks and two cancelled installs later. I am still waiting for the blind/curtain installation in my whole house to be completed. Inferior product, inferior service. Would definitely not recommend.

Product Quality
Incentivised Review No
Victory Blinds
Victory B.Victory Blinds
DAVID
DAVIDGreater Melbourne (Metropolitan), VIC

Terrible service

published
Product Quality
Incentivised Review No
DAVID
DAVID

After my negative reviews their excuse was (not being able to reach me by phone), lie. My appointment on Tuesday ... I will report what happens

Victory Blinds
Victory B.Victory Blinds

Dear David
Could you please kindly PM us your full name and contact number, so we are able to look into this matter further for you and address your concerns accordingly.
Kind regards,
VCB Customer Experience Team.

DAVID
DAVID
AVM
AVMGreater Melbourne (Metropolitan), VIC

Disappointed!

published

Pros: initial appointment
1.friendly staff over the phone
2.Consultant turned up on time, very professional and efficient.
3.Sent the quote on time.

Cons:
Zero communication after sending the quote. The consultant disappeared on us!
Called the consultant, left voicemail, sent sms & email, spoke to customer service; none got back to us... 4 weeks and still waiting.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Victory Blinds
Victory B.Victory Blinds
Page 2 of 14

Questions & Answers

Wendy Slater
Wendy Slaterasked

In your opinion which timber is better for shutters? Basswood or Paulownia? Thanks Wendy

No answers
Peter
Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia
Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

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