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Victory Blinds

Victory Blinds (page 2 of 17)

3.7 from 331 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (52)
  • Return Claim MadeYes (2) · No (56)
  • Warranty Claim MadeYes (6) · No (54)
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David Ling

David LingMelbourne

  • 6 reviews
  • 3 likes

Service issues

published

We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.

Incentivised ReviewNo
Warranty Claim MadeYes
John

JohnGreater Melbourne (Outer), VIC

  • 5 reviews

Shade Blinds

published

We had 3 exterior blinds fitted & the quotation/measuring process was very informative. All details as to appointments & fittings were very good & on time. We did have a measurement problem on 1 blind but the company were very prompt in rectifying that issue.

Incentivised ReviewNo
Retired

RetiredGippsland, VIC

All Good Until Warranty Issue

published

Free measure and quote, free installation, but be aware that you have to pay $90 to get someone from Victory Curtains and Blinds to come out and check a warranty issue even when well within the warranty period. Am in Regional area and in future will use a local shopfront business rather than deal with a business out of the back of a van.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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GenDen

GenDen

  • 2 reviews

Customer service requires a LOT of follow up

published

I purchased Victory Blinds products for my whole house 10 years ago. I was happy at the time. The past 2 years I've had to work with repairs twice on some routine maintenance issues. They are terrible! On this occasion it's taken 3 phone calls and 3 emails to finally get someone to be accountable. Then a further week of wasted time until they decide to pull their finger out and order the part. I had a similar experience last year. At east they do help, but you'll need to schedule daily follow up calls until your issue is resolved.

Product Quality
Incentivised ReviewNo
Chris S.

Chris S.South East Queensland, QLD

Don't Use At All Costs

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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No mistakes, just good old fashioned good service with a very adequate product

published

I wanted functional window coverings (privacy and temperature regulation). I'd had quotes from high end providers who (unnecessarily) suggested very decorative solutions. I could afford either but also considered the sensibility of paying so much for simple function. I may want to change in 5 years... The house itself had enough character without needing decorative window furnishings. Victory blinds attended in a timely fashion, listened, made suggestions, and delivered a smart looking totally serviceable solution in a short time frame at 1/3 cost of the high end "over the top" services who I senses were trying to "upsell". Thanks Victory for a practical and appropriate solution with no fuss.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Richard

RichardGreater Melbourne (Inner), VIC

  • 2 reviews

Never never never use them

published

I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.

Product Quality
1 comment
Victory Blinds
Victory B.Victory Blinds

Dear Richard,
We are so sorry to hear about your experience. Could you please kindly private message us with your details (full name and postcode) so we can look into this matter further.
Kind regards,
VCB Customer Experience Team.

The reviewer stated that an incentive was offered for this review

Jackie A.

Jackie A.Greater Melbourne (Outer), VIC

4 MONTHS AGO PAID DEPOSIT..STILL NO BLINDS!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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installation of double track curtain and sheer curtains

published

Parking is difficult on the street where we live so I had parked my car on the road so he could use that spot.
Derek our installer was fantastic, our tracks where too long to fit in lift so he had to carry them up stair well.
Curtains look amazing!
Thanks again for the great work.
anne

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
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Toni Lawson

Toni LawsonGreater Melbourne (Metropolitan), VIC

Exemplary staff

published

All of the contractors with whom I have dealt have been exemplary, from initial measure & quote, technician and installer. I would be more than happy to use Victory again or recommend to others.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
Ken

KenGreater Melbourne (Metropolitan), VIC

5 Times Used and 5 Times Pleased.

published

My 5 experiences using Victory Blinds have always been excellent. From the quote stage by Edwina to the installation by Pascal had been professional, friendly and prompt. I cannot more highly recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
Daryl W

Daryl WGreater Melbourne (Outer), VIC

  • Verified customer

Easy process start to end

published

2nd install from Victory first outside blinds, this time inside screening & blockout blinds.
Whole process from measure to quote, install (very accommodating flexible with timing) to ontime and prompt install & cleanup was very easy and highly recommended.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
consumer77

consumer77Greater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Quality products, great price and excellent customer service.

published

This is our fourth house in 17 years that we have had Victory Curtains and Blinds supply and fit internal and external window dressings and we have never had any problems.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
Diane

Diane

  • 4 reviews
  • 5 likes

Very poor customer service

published

Would not recommend this company have used them in the past and was delay after delay. We thought we might try them again booked in for a 9.00am appt. after waiting sometime rang the office to check if rep was still coming and they had no record of the appt. and to make matters worse never offered to rebook for another appt. You need to re look at your customer service Im sorry we wont be back.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Victory Blinds
Victory B.Victory Blinds
Diane
Diane
Victory Blinds
Victory B.Victory Blinds

Very pleased with our outdoor patio blinds.

published

Great job with our outdoor patio blinds. From the salesperson at the display centre, the consultant who originally quoted the job, the installer who came and re-checked the measurements before blinds manufactured, then the actual installation with him and another tradesman (both arrived on time!) we are very pleased with the job. We were advised and consulted each step of the way. Thanks

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
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Would NOT recommend

published

Twelve weeks and two cancelled installs later. I am still waiting for the blind/curtain installation in my whole house to be completed. Inferior product, inferior service. Would definitely not recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
DAVID

DAVIDGreater Melbourne (Metropolitan), VIC

Terrible service

published
Product Quality
Incentivised ReviewNo
7 comments
DAVID
DAVID

After my negative reviews their excuse was (not being able to reach me by phone), lie. My appointment on Tuesday ... I will report what happens

Victory Blinds
Victory B.Victory Blinds

Dear David
Could you please kindly PM us your full name and contact number, so we are able to look into this matter further for you and address your concerns accordingly.
Kind regards,
VCB Customer Experience Team.

DAVID
DAVID
AVM

AVMGreater Melbourne (Metropolitan), VIC

Disappointed!

published

Pros: initial appointment
1.friendly staff over the phone
2.Consultant turned up on time, very professional and efficient.
3.Sent the quote on time.

Cons:
Zero communication after sending the quote. The consultant disappeared on us!
Called the consultant, left voicemail, sent sms & email, spoke to customer service; none got back to us... 4 weeks and still waiting.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Victory Blinds
Victory B.Victory Blinds
Karl Degering

Karl DegeringGreater Melbourne (Metropolitan), VIC

  • Verified customer

Another successful Window Furnishings Customer

published

This is the second time that we have worked with 'Victory' for blinds & drapes in our house & specifically again with Consultant - Vince Armao, his product knowledge is boundless, he is warm & friendly & yet very professional & courteous, he had great advice & suggestions. Installation advice followed on seamlessly, we were kept abreast. Installation was undertaken by Tony, great job - every thing just fitted perfectly, aligned where necessary, again professional & courteous. Tidied up impeccably when completed. Extremely pleased! We have no hesitation in recommending Victory & have actively done so on many occasions!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
Kristy

KristyGreater Melbourne (Outer), VIC

Matchless Service

published

From our first interaction with Adrian and his team right through to installation day, our experience defined what customer service and product excellence should look like. So glad we went with Victory.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
Page 2 of 17
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Questions & Answers

Peter

Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia

Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

Khiwa

Khiwaasked

How much is vatcal blind for 3 windors?

No answers

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