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Victory Blinds

Victory Blinds (page 3 of 23)

3.6 from 342 reviews · View Statistics

Reviews

  • Product Quality
    4.0 (57)
  • Return Claim MadeYes (3) · No (64)
  • Warranty Claim MadeYes (7) · No (62)
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eddie
eddieGreater Melbourne (Outer), VIC

I would thing twice before purchasing any thing of victory blinds

published
David Ling
David LingMelbourne
  • 6 reviews
  • 3 likes

Service issues

published

We are happy with our blinds which were installled in a new home 6 years ago.
One repair was undertaken under warranty with callout charge as described by others.
Now we have another repair requiring a $20 odd part.
After three weeks of phone calls emails and messages we are still waiting.
Technicians don’t seem to know about our blinds even though they are still in their records.
Enough for me to suggest alternatives for people wanting blinds.

John
JohnGreater Melbourne (Outer), VIC
  • 5 reviews

Shade Blinds

published

We had 3 exterior blinds fitted & the quotation/measuring process was very informative. All details as to appointments & fittings were very good & on time. We did have a measurement problem on 1 blind but the company were very prompt in rectifying that issue.

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Retired
RetiredGippsland, VIC

All Good Until Warranty Issue

published

Free measure and quote, free installation, but be aware that you have to pay $90 to get someone from Victory Curtains and Blinds to come out and check a warranty issue even when well within the warranty period. Am in Regional area and in future will use a local shopfront business rather than deal with a business out of the back of a van.

GenDen
GenDen
  • 2 reviews

Customer service requires a LOT of follow up

published

I purchased Victory Blinds products for my whole house 10 years ago. I was happy at the time. The past 2 years I've had to work with repairs twice on some routine maintenance issues. They are terrible! On this occasion it's taken 3 phone calls and 3 emails to finally get someone to be accountable. Then a further week of wasted time until they decide to pull their finger out and order the part. I had a similar experience last year. At east they do help, but you'll need to schedule daily follow up calls until your issue is resolved.

Chris S.
Chris S.South East Queensland, QLD

Don't Use At All Costs

published

No mistakes, just good old fashioned good service with a very adequate product

published

I wanted functional window coverings (privacy and temperature regulation). I'd had quotes from high end providers who (unnecessarily) suggested very decorative solutions. I could afford either but also considered the sensibility of paying so much for simple function. I may want to change in 5 years... The house itself had enough character without needing decorative window furnishings. Victory blinds attended in a timely fashion, listened, made suggestions, and delivered a smart looking totally serviceable solution in a short time frame at 1/3 cost of the high end "over the top" services who I senses were trying to "upsell". Thanks Victory for a practical and appropriate solution with no fuss.

Richard
RichardGreater Melbourne (Inner), VIC
  • 2 reviews

Never never never use them

published

I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.

1 comment
Victory Blinds
Victory B.Victory Blinds

Dear Richard,
We are so sorry to hear about your experience. Could you please kindly private message us with your details (full name and postcode) so we can look into this matter further.
Kind regards,
VCB Customer Experience Team.

Jackie A.
Jackie A.Greater Melbourne (Outer), VIC

4 MONTHS AGO PAID DEPOSIT..STILL NO BLINDS!

published
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installation of double track curtain and sheer curtains

published

Parking is difficult on the street where we live so I had parked my car on the road so he could use that spot.
Derek our installer was fantastic, our tracks where too long to fit in lift so he had to carry them up stair well.
Curtains look amazing!
Thanks again for the great work.
anne

1 comment
Victory Blinds
Victory B.Victory Blinds
Toni Lawson
Toni LawsonGreater Melbourne (Metropolitan), VIC

Exemplary staff

published

All of the contractors with whom I have dealt have been exemplary, from initial measure & quote, technician and installer. I would be more than happy to use Victory again or recommend to others.

1 comment
Victory Blinds
Victory B.Victory Blinds
Ken
KenGreater Melbourne (Metropolitan), VIC

5 Times Used and 5 Times Pleased.

published

My 5 experiences using Victory Blinds have always been excellent. From the quote stage by Edwina to the installation by Pascal had been professional, friendly and prompt. I cannot more highly recommend.

1 comment
Victory Blinds
Victory B.Victory Blinds
Daryl W
Daryl WGreater Melbourne (Outer), VIC
  • Verified

Easy process start to end

published

2nd install from Victory first outside blinds, this time inside screening & blockout blinds.
Whole process from measure to quote, install (very accommodating flexible with timing) to ontime and prompt install & cleanup was very easy and highly recommended.

1 comment
Victory Blinds
Victory B.Victory Blinds
consumer77
consumer77Greater Melbourne (Outer), VIC
  • 4 reviews
  • 1 like

Quality products, great price and excellent customer service.

published

This is our fourth house in 17 years that we have had Victory Curtains and Blinds supply and fit internal and external window dressings and we have never had any problems.

1 comment
Victory Blinds
Victory B.Victory Blinds
Diane
Diane
  • 4 reviews
  • 6 likes

Very poor customer service

published

Would not recommend this company have used them in the past and was delay after delay. We thought we might try them again booked in for a 9.00am appt. after waiting sometime rang the office to check if rep was still coming and they had no record of the appt. and to make matters worse never offered to rebook for another appt. You need to re look at your customer service Im sorry we wont be back.

4 comments
Victory Blinds
Victory B.Victory Blinds
Diane
Diane
Victory Blinds
Victory B.Victory Blinds
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Page 3 of 23

Questions & Answers

Wendy Slater
Wendy Slaterasked

In your opinion which timber is better for shutters? Basswood or Paulownia? Thanks Wendy

No answers
Peter
Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia
Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

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