Reviewer Photos & Videos
Quite happy to take your money the provide extremely poor warranty service.
Was happy initially with our purchase. Salesman said that the blind clips could be changed individually by the installer onsite and was covered by warranty. We ended up later on with a Broken clip. We asked for the clip to be replaced under warranty while they were installing a new kitchen blind. The installer couldn’t do it onsite and took the blind away for repair. That was 5-6 weeks ago. Still not completed. Victory blinds want to charge us for a service call to return the blind. We have contacted them 7 times without success. Next step sho...uld be to stand outside their front door and tell all prospective customers how bad the warranty and after sales service is. If I did that I would only be stooping to a level that is not in my nature. This is a warning for potential customers that they need to explain their warranty conditions in full and then have it in writing.
- Verified customer
We had electric blinds and window tinting installed. The window tinter did an excellent job and was also very friendly. The window tinting has made a huge difference to the temperature in the house on warm days as it really blocks out a lot of heat from the sun. The electric blinds installers were also very professional. One blind has a big black mark and they immediately organized for it to be replaced on the same day. We did have an issue with the electrical work for the blinds as there was some confusion over whether or not my builder was pr...oviding an electrician. I contacted my Victory sales rep Jim Panagiotou and he organized for an electrician to come out the next day. The blinds are now connected and working well. We are very happy with the service provided by Victory.
I had my window furnishings fitted today and I have to say am extremely happy with the finished results. it has been a great experience from start to finish. Dealing with Adrian who is very professional and a talented designer. John at the office arranging fitting etc was very friendly and Daniel the fitter who did an amazing job. From our experience we will definitely recommend Victory Blinds.
Where to start? Eventually managed to get an appointment... Even on the day of appointment.. stuff ups. Everything was measured, quote sent... What a disappointment! One door didn't get a blind in quote.. another door did... But window beside door for some reason yet to be explained, was quoted as a different type of blind. Called and called and messaged to get explanation... Nothing!! Silence!
- Verified customer
Best trade used in the new home to date
Victory Blinds have been the best trade used in the new home to date.
Sales process by Adrian Correnti was exceptional. He was a huge help with selecting both the right product and colours to complement the home. Adrian's communication from sales right through to the end of installation is excellent. Great work ethic and was the standout performer for me.
Measure up and Installation was also fantastic. The entire team's professionalism and communication was 5 star.
Will be back again in the future.
Poor Service and Management for Victory Blinds
I told my consultant to schedule the roller blinds installed on 31 OCT. However, the consultant somehow didn't book it through with their installation team and leave it no one cares. I realise this at the very last minute of 31 OCT and try to ring up to have it sort out for me and I have been living in my new house with no blinds for a few days. With regarding to my hardness I have already told my consultant as well and he promised before we entered into a contract that I will have the roll blinds installed before the date I move in which is 27...OCT. Now, l call more than 5 times to their installation team trying to make it happen exactly on TODAY, 31 OCT, the day I applied an annual leave. I am feeling like words can not be used to describe how am I disappointed to Victory Blinds.
They are good at collecting the money, just can’t measure curtains!
Well after waiting almost a month and having paid the balance in full yesterday it was extremely disappointing to find that of eight curtains only one could be installed due to incorrect measuring by Victory.
The installers were obviously embarrassed and one can only wonder why these guys didn’t do the measurements in the first place.
At this stage I am waiting on a new timeline from Victiory who I had to ring to voice my dissatisfaction at having a major event shortly and don’t have my curtains.
It’s just not good enough in a area there are so many competitors.
From the time that we ordered the external blinds to the installation we had no complaints. David Law gave us the quote to the day they were installed was a mere three weeks. Also full marks to the two man crew who installed the blinds in less than an hour in a very efficient manner.
I am extremely happy with the service victory blinds produced .... I'm am more than happy bout my curtains for the bedroom .... they look amazing.... the installer was on time did the job and took the rubbish with him... sent me a text to let me know they were coming ...
I would recommend victory blinds highly they will be hearing from me again ....
Thanks to Lee our consultant.... he didn't rush me with decions and showed me other options thanks
THANK YOU to Victory a great team
Exceptional Team and Customer Service. Top Rate Product 10/10 !!
WOW What a end result Victory !!!
Simply stunning Dutch Hoods and Awnings for my home.
After dealing with 6 other big name companies for quotes with two failing to show up, I emailed Victory Blinds who arrived within 48hrs of my email to quote onsite and provided excellent professional advice. The customer service experience was exceptional from the quote with Alan onsite, communication with John to the final installation by the master installer Brendan.
Thank you Victory you have far exceeded my expectations with the experience and product delivered with both the hoods and matching awnings on my home.
What a fantastic team of staff you have.
Very very happy customer.
Great Service and Nice People
I would appreciate Penny for her helpful advice on the choice of curtains for my apartment. Her lovely suggestions make my rooms look warmer and feel like home! The installer Pascal is also a nice person, thanks to him for all the hard works. Highly recommend Victory Blinds to my friends!
Great advice, good product!
Rod Mattock offered us very advice with the choice of curtains, installation tips for roller blinds and shutters; his suggestions were indeed helpful as the colour and design now complemented our house so well and gave a nice soft touch to the entire look and feel. Rod's service was fabulous and professional! Thank you Rod and Victory Blinds - you have a great product!
- Verified customer
Steve is excellent
Steve is excellent. I have had the support of Steve over the last 5+ years in all the houses I have renovated or updated. He's easy to work with and always reliable. I don't shop around anymore because Steve provides me with the best possible service and price. I wouldn't recommend anyone else and I wouldn't bother with anyone else. Steve is excellent!!!!
Steve Dondas is our 'go to' window treatment guy!
Steve has looked after us for our internal and external window treatments for years now. He always seems to just 'get' what we are saying and translates it into fabulous products with great results. I don't think there is a window in our house that hasn't had the 'Dondas Touch' and it looks great. Thanks Steve!
- Verified customer
Steve @ Victory was super helpful in assisting me throughout all parts of my blind purchase, he came to me, with help from colour choice, to pushing them through to meet my super tight schedule.
Everything was delivered days before the deadline I had given. Couldn’t have asked for a better service.
I installed all blinds myself, quite simple.
Questions & Answers
do you have oval window Hold Down Clips for sale?
Victory B.Victory Blinds
Could you please provide more info here? Is this for curtains and drapes?
What is the difference between Woodlore and Normandy shutters??
Victory B.Victory Blinds
Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.
Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.
Please let us know if you have any further questions here.
VCB Customer Experience Team.
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