usually before i get a quote on a product i usually check them out but because my friend had used them before & had no trouble i did not do a review & now wish i had but of course too late now! like a previous customer i too have been ripped off the 50% deposit $1780 which was paid on 27/10/2020 for 3 outdoor blinds which was expected to be installed well before Xmas. On 30/11/2020 a office girl rang saying blinds are delayed till end December to early January which is not good enough as waiting for a month already so asked if they had been ma...Read more

We had blinds installed about a year ago as part of a major renovation project. Kitchen, bathroom, carpets, paint, etc. To make a long story short, the colour we got was cream which is not even close to the colour ordered: Dulux Antique White USA. We pointed this out to the installer so he said he'd take off $1000 from the outstanding owed. The installer said he had the same issue with Victory and had even given them the paint! At the same time our daughter built a new house and Victory said they could colour match. Same issue, wrong colour....Read more

It took them 9 weeks to make two blinds when sale rep said 3 to 4 weeks ,on the day of insulation i was told Glen would be the between 12 to 2 then at 200 pm i ring office up asking if glen is still coming i was told yes at 330 i ran office again ask what is going on was told Glen came at 1230 pm left business card in the fly wire door i miss you i dont understand why he did give me a call saying i at you door most companies will give you text or a phone call saying i be the soon i try to organise another day on the day i received a phon...Read more

Don't Use These Guys At Any Cost

Initially Written Sep 17:

So far, it's been a 5+ month ordeal w/ Victory Blinds Underwood to get the electric blinds installed.

They installed the wrong remotes (too few channels) and have promised to order and come out with new remotes multiple times - nothing. Every few weeks or month we'd call, they'd have no record of the issue, they'd promise to order the remote and get back to us, and then nothing. No follow up each time.

Finally, after calling one last time and raising my voice a little, they schedule a guy to come out with some remotes they apparently had in the office (!??).
...Read more

paid my 50% deposit 26th July. Because I have bay windows they wanted to send their "most experienced" installer to do the check measure. Problem was he was on leave and I had to wait 2 weeks for the check measure. Which I did, reluctantly, in order to ensure everything done correctly. They then called to postpone to 13th August as the installer had hurt his back, then they attempted to postpone again as he had been delayed at another job on the other side of town and would not make it to my house until approximately 6:30. By this stage, I told...Read more

Terrible service very unprofessional. They do not deliver in the agreed time, we have been waiting for a blind for 11 weeks when the commitment was 7 weeks and they still do not assure us when it will be delivered. Nothing recommended. I feel cheated
I will tell you what I have been waiting for, ten weeks of a blind, I paid on August 2nd and the salesperson (who gave the quote) assured me that it would be installed within 7 weeks. We have called and complained twice and the response has been at the beginning of October. The salesperson ([name r...Read more

Two (2) issues that warrant a review of 1 star/Terrible rating.
1. The day after I had Victory Blinds roller blinds installed (a Saturday), I went to open the blinds and unbeknownst to me the metal pulley of the roller chain was faulty and sliced my finger and embedded a piece of the metal in my finger, which had to be removed. When I raised with Victory Blinds management, "We have never encountered this situation before and after seeing the images we can understand how this occurred. We will investigate this further with manufacturing and the ...Read more

Was happy initially with our purchase. Salesman said that the blind clips could be changed individually by the installer onsite and was covered by warranty. We ended up later on with a Broken clip. We asked for the clip to be replaced under warranty while they were installing a new kitchen blind. The installer couldn’t do it onsite and took the blind away for repair. That was 5-6 weeks ago. Still not completed. Victory blinds want to charge us for a service call to return the blind. We have contacted them 7 times without success. Next step sho...Read more

I told my consultant to schedule the roller blinds installed on 31 OCT. However, the consultant somehow didn't book it through with their installation team and leave it no one cares. I realise this at the very last minute of 31 OCT and try to ring up to have it sort out for me and I have been living in my new house with no blinds for a few days. With regarding to my hardness I have already told my consultant as well and he promised before we entered into a contract that I will have the roll blinds installed before the date I move in which is 27...Read more