We ordered $18000.00 worth of blinds and curtains in early April. And paid almost all of it after demands for payment prior to install over 2 weeks ago. We are still waiting to actually talk to someone that actually does not act like they are reading a script. Incapable of answering questions appropriately. Poor performers of the industry, now worried about the product. have given a timeframe or want refund and told you will not get a refund. If this is how this company operates it makes us question how they can operate effectively.

We purchased blinds for our bedrooms...none of them have worked as per the brief...one has torn from its binding and 4 months later after numerous calls, emails and empty promises...we still cant get it replaced...I have heard every excuse in the book. They warranty is worth less and they simply do not care

Don’t use them. From the beginning they stuffed up measurements of the blinds, the lengths
were incorrect and they covering heaters when they were not suppose to. A year later after installation, one of the blinds broke. Poor reflection on their quality of product. We tried to get them back to fix. It’s been 6 months now. Still the blind is broken. No ETA as to when they will arrive. Frankly, I don’t expect them to turn up, hence this review. I’ll start looking around for someone else to do the job.

TERRIBLE CUSTOMER SERVICE !!
No words to describe how bad their service is . I wish I read their reviews before buying from them .My whole house blinds and curtains are done by victory blinds and being an Aussie company , I expected good post installation customer service.

I have been calling them for months for a call back to have one blind repaired . Every time , they take my details and they promise their consultant will call back . No consultant EVER bothered to call back . My whole house curtains and blinds are done by them unfortunately...

I chose to buy from Victory because I thought they were a reliable, Aussie owned business. I was wrong. I had my consultation in June. The consultant spent a majority of my session chatting, then rushed me to make a decision in the final few minutes, because he had another client waiting. I paid in full ($5300 for three plantation shutters, two sets of bedroom roller blinds, and two small ones for the bathrooms) and was told to expect my install to happen in late August, to early Spetember. Why so long? Because they're not made in Australia. Th...

I have booked an appointment almost 20 days ago for a measure and quote for my curtains. Got an sms confirming my appointment and asked me to respond if I want to reschedule my appointment. I didn't respond as I didn't want to reschedule and I was fine with my date and time of the appointment. But, on the date of appointment, I am told that my appointment is cancelled as I didn't respond to the sms. This is so silly from victory blind and curtains. I am not ordering from you.

usually before i get a quote on a product i usually check them out but because my friend had used them before & had no trouble i did not do a review & now wish i had but of course too late now! like a previous customer i too have been ripped off the 50% deposit $1780 which was paid on 27/10/2020 for 3 outdoor blinds which was expected to be installed well before Xmas. On 30/11/2020 a office girl rang saying blinds are delayed till end December to early January which is not good enough as waiting for a month already so asked if they had been ma...

Unfortunately could not get an appointed time to get a measure and quote. Told in email and on phone that it could be done without me being there but they could not. Others can. I work 5 days a week. No appointment available after hours (5PM ish) or on a Saturday. Only 1PM during the week. Not good enough.

I had Craig come out to quote me on a job I wanted done at my house, first of all he didn't want to sell me cellular blinds which is what I wanted in that particular space, then proceeded to tell me I should just get plantation shutters instead, 2 very completely different products and would not suit that space! Then he tried to tell me to have nothing there, what the?! I had to go onto Victory's website and physically SHOW him the product I wanted on the website of the company he supposedly works for which he then said he'd have to go back and speak to his boss about, this was over a week ago now, haven't heard back. Unprofessional service to say the least, gone elsewhere now.

Wish I hadn't listened to the advice from the consultant, was disappointed with the end results as it is not what we wanted, unfortunately the whole experience was very disappointing.

We had blinds installed about a year ago as part of a major renovation project. Kitchen, bathroom, carpets, paint, etc. To make a long story short, the colour we got was cream which is not even close to the colour ordered: Dulux Antique White USA. We pointed this out to the installer so he said he'd take off $1000 from the outstanding owed. The installer said he had the same issue with Victory and had even given them the paint! At the same time our daughter built a new house and Victory said they could colour match. Same issue, wrong colour....

I received appalling service from a Victory consultant. In standard negotiations I was asking him if any better deal could be provided on the quote provided of $4300 for 2 sheers blinds and block outs for the 2 windows.

Absolutely fine that he could not do better, however merely for asking I copped an email of rudeness and I have not included the entire thread.

The IDENTICAL fabric Victory refused to discount “because it was expensive fabric” was provided to me $600 cheaper than Victory. An alternative roller blind fabric was provided much cheaper. I have now paid for $3700 blinds the week after Victory treated me so appalling.

Another company got my business :)

Maybe consider this next time.

It took them 9 weeks to make two blinds when sale rep said 3 to 4 weeks ,on the day of insulation i was told Glen would be the between 12 to 2 then at 200 pm i ring office up asking if glen is still coming i was told yes at 330 i ran office again ask what is going on was told Glen came at 1230 pm left business card in the fly wire door i miss you i dont understand why he did give me a call saying i at you door most companies will give you text or a phone call saying i be the soon i try to organise another day on the day i received a phon...

Don't Use These Guys At Any Cost

Initially Written Sep 17:

So far, it's been a 5+ month ordeal w/ Victory Blinds Underwood to get the electric blinds installed.

They installed the wrong remotes (too few channels) and have promised to order and come out with new remotes multiple times - nothing. Every few weeks or month we'd call, they'd have no record of the issue, they'd promise to order the remote and get back to us, and then nothing. No follow up each time.

Finally, after calling one last time and raising my voice a little, they schedule a guy to come out with some remotes they apparently had in the office (!??).
...

I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.