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Victory Blinds
3.6 from 342 reviews · View Statistics

Reviews

  • Product Quality
    1.7 (13)
  • Return Claim MadeYes (1) · No (14)
  • Warranty Claim MadeYes (1) · No (14)
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Jill
JillChurchill
  • 4 reviews
  • 1 like

Very poor customer service.

published

We ordered $18000.00 worth of blinds and curtains in early April. And paid almost all of it after demands for payment prior to install over 2 weeks ago. We are still waiting to actually talk to someone that actually does not act like they are reading a script. Incapable of answering questions appropriately. Poor performers of the industry, now worried about the product. have given a timeframe or want refund and told you will not get a refund. If this is how this company operates it makes us question how they can operate effectively.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
NiD
NiDGreater Melbourne (Inner), VIC

Do not use this company

published

We purchased blinds for our bedrooms...none of them have worked as per the brief...one has torn from its binding and 4 months later after numerous calls, emails and empty promises...we still cant get it replaced...I have heard every excuse in the book. They warranty is worth less and they simply do not care

Product Quality
Incentivised ReviewNo

Poor Service

published

Don’t use them. From the beginning they stuffed up measurements of the blinds, the lengths
were incorrect and they covering heaters when they were not suppose to. A year later after installation, one of the blinds broke. Poor reflection on their quality of product. We tried to get them back to fix. It’s been 6 months now. Still the blind is broken. No ETA as to when they will arrive. Frankly, I don’t expect them to turn up, hence this review. I’ll start looking around for someone else to do the job.

Product Quality
Incentivised ReviewNo
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Terrible Experience

published
Incentivised ReviewNo
Noor
NoorGreater Melbourne (Outer), VIC

Horrible experience

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Customer
CustomerGreater Melbourne (Metropolitan), VIC

Cancelled my appointment without informing me

published

I have booked an appointment almost 20 days ago for a measure and quote for my curtains. Got an sms confirming my appointment and asked me to respond if I want to reschedule my appointment. I didn't respond as I didn't want to reschedule and I was fine with my date and time of the appointment. But, on the date of appointment, I am told that my appointment is cancelled as I didn't respond to the sms. This is so silly from victory blind and curtains. I am not ordering from you.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Victory Blinds
Victory B.Victory Blinds
Aish
AishSouth East Queensland, QLD
  • 11 reviews
  • 14 likes

The UNVICTORY Way

published
Incentivised ReviewNo
3 comments
Aish
Aish
Victory Blinds
Victory B.Victory Blinds
Aish
Aish
Krista
KristaGreater Melbourne (Inner), VIC
  • 6 reviews
  • 2 likes

cant get a quote

published

Unfortunately could not get an appointed time to get a measure and quote. Told in email and on phone that it could be done without me being there but they could not. Others can. I work 5 days a week. No appointment available after hours (5PM ish) or on a Saturday. Only 1PM during the week. Not good enough.

Product Quality
Incentivised ReviewNo
Melanie49
Melanie49South East Queensland, QLD
  • 17 reviews
  • 13 likes

Rep doesn't even know the products

published

I had Craig come out to quote me on a job I wanted done at my house, first of all he didn't want to sell me cellular blinds which is what I wanted in that particular space, then proceeded to tell me I should just get plantation shutters instead, 2 very completely different products and would not suit that space! Then he tried to tell me to have nothing there, what the?! I had to go onto Victory's website and physically SHOW him the product I wanted on the website of the company he supposedly works for which he then said he'd have to go back and speak to his boss about, this was over a week ago now, haven't heard back. Unprofessional service to say the least, gone elsewhere now.

Product Quality
Incentivised ReviewNo
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Janice F.
Janice F.Victoria

Nice Curtains, wrong colour

published

Wish I hadn't listened to the advice from the consultant, was disappointed with the end results as it is not what we wanted, unfortunately the whole experience was very disappointing.

Product Quality
Incentivised ReviewNo
Micky O
Micky OGreater Melbourne (Outer), VIC
  • 15 reviews
  • 7 likes

Nice blinds, wrong colour.

published
Product Quality
Incentivised ReviewNo
1 comment
Micky O
Micky O

The colour we picked is so popular, you don't even have to get it mixed in Bunnings.

Bwil
Bwil
  • 13 reviews
  • 19 likes

Incredibly rude service.

published

I received appalling service from a Victory consultant. In standard negotiations I was asking him if any better deal could be provided on the quote provided of $4300 for 2 sheers blinds and block outs for the 2 windows.

Absolutely fine that he could not do better, however merely for asking I copped an email of rudeness and I have not included the entire thread.

The IDENTICAL fabric Victory refused to discount “because it was expensive fabric” was provided to me $600 cheaper than Victory. An alternative roller blind fabric was provided much cheaper. I have now paid for $3700 blinds the week after Victory treated me so appalling.

Another company got my business :)

Maybe consider this next time.

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Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
eddie
eddieGreater Melbourne (Outer), VIC

I would thing twice before purchasing any thing of victory blinds

published
Product Quality
Incentivised ReviewNo
Chris S.
Chris S.South East Queensland, QLD

Don't Use At All Costs

published
Product Quality
Incentivised ReviewNo
Richard
RichardGreater Melbourne (Inner), VIC
  • 2 reviews

Never never never use them

published

I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.

Product Quality
1 comment
Victory Blinds
Victory B.Victory Blinds

Dear Richard,
We are so sorry to hear about your experience. Could you please kindly private message us with your details (full name and postcode) so we can look into this matter further.
Kind regards,
VCB Customer Experience Team.

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Questions & Answers

Wendy Slater
Wendy Slaterasked

In your opinion which timber is better for shutters? Basswood or Paulownia? Thanks Wendy

No answers
Peter
Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia
Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

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