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Victory Blinds
3.7 from 332 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (11)
  • Return Claim MadeYes (0) · No (10)
  • Warranty Claim MadeYes (0) · No (10)
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Aish

AishSouth East Queensland, QLD

  • 10 reviews
  • 12 likes

The UNVICTORY Way

published
Incentivised ReviewNo
3 comments
Aish
Aish
Victory Blinds
Victory B.Victory Blinds
Aish
Aish
Krista

KristaGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes

cant get a quote

published

Unfortunately could not get an appointed time to get a measure and quote. Told in email and on phone that it could be done without me being there but they could not. Others can. I work 5 days a week. No appointment available after hours (5PM ish) or on a Saturday. Only 1PM during the week. Not good enough.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Melanie49

Melanie49South East Queensland, QLD

  • 14 reviews
  • 12 likes

Rep doesn't even know the products

published

I had Craig come out to quote me on a job I wanted done at my house, first of all he didn't want to sell me cellular blinds which is what I wanted in that particular space, then proceeded to tell me I should just get plantation shutters instead, 2 very completely different products and would not suit that space! Then he tried to tell me to have nothing there, what the?! I had to go onto Victory's website and physically SHOW him the product I wanted on the website of the company he supposedly works for which he then said he'd have to go back and speak to his boss about, this was over a week ago now, haven't heard back. Unprofessional service to say the least, gone elsewhere now.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Janice F.

Janice F.Victoria

Nice Curtains, wrong colour

published

Wish I hadn't listened to the advice from the consultant, was disappointed with the end results as it is not what we wanted, unfortunately the whole experience was very disappointing.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Micky O

Micky OGreater Melbourne (Outer), VIC

  • 15 reviews
  • 6 likes

Nice blinds, wrong colour.

published
Product Quality
Incentivised ReviewNo
1 comment
Micky O
Micky O

The colour we picked is so popular, you don't even have to get it mixed in Bunnings.

Bwil

Bwil

  • 12 reviews
  • 19 likes

Incredibly rude service.

published

I received appalling service from a Victory consultant. In standard negotiations I was asking him if any better deal could be provided on the quote provided of $4300 for 2 sheers blinds and block outs for the 2 windows.

Absolutely fine that he could not do better, however merely for asking I copped an email of rudeness and I have not included the entire thread.

The IDENTICAL fabric Victory refused to discount “because it was expensive fabric” was provided to me $600 cheaper than Victory. An alternative roller blind fabric was provided much cheaper. I have now paid for $3700 blinds the week after Victory treated me so appalling.

Another company got my business :)

Maybe consider this next time.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
eddie

eddieGreater Melbourne (Outer), VIC

I would thing twice before purchasing any thing of victory blinds

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Chris S.

Chris S.South East Queensland, QLD

Don't Use At All Costs

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Richard

RichardGreater Melbourne (Inner), VIC

  • 2 reviews

Never never never use them

published

I am so sorry we didnt look on reviews of Victory Blinds earlier, because generaly they have so many complaints. Same with us. 5 mistakes on one order, amateur behaviour, long long time waiting for repair (1 year), even we wrote them we dont want to pay rest of the money till order will be fine, they took it and didnt answer any of our complain anymore.

Product Quality
1 comment
Victory Blinds
Victory B.Victory Blinds

Dear Richard,
We are so sorry to hear about your experience. Could you please kindly private message us with your details (full name and postcode) so we can look into this matter further.
Kind regards,
VCB Customer Experience Team.

The reviewer stated that an incentive was offered for this review

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Jackie A.

Jackie A.Greater Melbourne (Outer), VIC

4 MONTHS AGO PAID DEPOSIT..STILL NO BLINDS!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Diane

Diane

  • 4 reviews
  • 5 likes

Very poor customer service

published

Would not recommend this company have used them in the past and was delay after delay. We thought we might try them again booked in for a 9.00am appt. after waiting sometime rang the office to check if rep was still coming and they had no record of the appt. and to make matters worse never offered to rebook for another appt. You need to re look at your customer service Im sorry we wont be back.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
4 comments
Victory Blinds
Victory B.Victory Blinds
Diane
Diane
Victory Blinds
Victory B.Victory Blinds

Would NOT recommend

published

Twelve weeks and two cancelled installs later. I am still waiting for the blind/curtain installation in my whole house to be completed. Inferior product, inferior service. Would definitely not recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Victory Blinds
Victory B.Victory Blinds
DAVID

DAVIDGreater Melbourne (Metropolitan), VIC

Terrible service

published
Product Quality
Incentivised ReviewNo
7 comments
DAVID
DAVID

After my negative reviews their excuse was (not being able to reach me by phone), lie. My appointment on Tuesday ... I will report what happens

Victory Blinds
Victory B.Victory Blinds

Dear David
Could you please kindly PM us your full name and contact number, so we are able to look into this matter further for you and address your concerns accordingly.
Kind regards,
VCB Customer Experience Team.

DAVID
DAVID
AVM

AVMGreater Melbourne (Metropolitan), VIC

Disappointed!

published

Pros: initial appointment
1.friendly staff over the phone
2.Consultant turned up on time, very professional and efficient.
3.Sent the quote on time.

Cons:
Zero communication after sending the quote. The consultant disappeared on us!
Called the consultant, left voicemail, sent sms & email, spoke to customer service; none got back to us... 4 weeks and still waiting.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Victory Blinds
Victory B.Victory Blinds
BusinessClass

BusinessClassGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Faulty Parts and Poor Workmanship Issues

published
Product Quality
Incentivised ReviewNo
4 comments
Victory Blinds
Victory B.Victory Blinds
Victory Blinds
Victory B.Victory Blinds
BusinessClass
BusinessClass

Nobody left one voicemail. Please leave a voicemail on the specified number. Please also don’t publicly post private contact details.

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Disappointed

published

The sienna folding arm awning is a Total waste of money. The so called advice given was not helpful as it did not deliver what was expected. You can’t leave it open if it’s windy and there’s a big gap between the gutter and the blind so water would go through when it rains . Had to pay extra to have electrical power connection for the remote control! It would have been cheaper and better to just put sails shades instead , at least you wouldn’t have to worry about the wind!!
I am so angry to think that I have been ripped off by this company. BEWARE!!!

3 comments
Victory Blinds
Victory B.Victory Blinds
Victory Blinds
Victory B.Victory Blinds
Victory Blinds
Victory B.Victory Blinds
Sir John

Sir JohnVictoria

  • 3 reviews
  • 6 likes

Poor Warranty and after Sales Service

published

Beware!! This company charges $95 call out fee to fix their faulty blinds under warranty!!!
We spent thousands on our curtains and blinds approx 4 years ago and all starting to fall apart... that means $95 each time a blind/curtain falls apart - what a joke!! I wonder if this is even legal! Not to mention good customer service...

2 comments
Victory Blinds
Victory B.Victory Blinds
Sir John
Sir John
captain_cook

captain_cook

  • 2 reviews
  • 4 likes

Quite happy to take your money the provide extremely poor warranty service.

published
3 comments
Victory Blinds
Victory B.Victory Blinds
captain_cook
captain_cook
Victory Blinds
Victory B.Victory Blinds
Penny

PennyMelbourne

  • 11 reviews
  • 5 likes

Atrocious service.

published

Where to start? Eventually managed to get an appointment... Even on the day of appointment.. stuff ups. Everything was measured, quote sent... What a disappointment! One door didn't get a blind in quote.. another door did... But window beside door for some reason yet to be explained, was quoted as a different type of blind. Called and called and messaged to get explanation... Nothing!! Silence!

3 comments
Victory Blinds
Victory B.Victory Blinds
Penny
Penny

I've tried contacting you multiple times and it's been no use. Lovely people on the phone.... Hasn't helped rectify the situation at all. I am taking my business elsewhere.

Victory Blinds
Victory B.Victory Blinds
PoorVictory

PoorVictoryChadstone

Poor Service and Management for Victory Blinds

published
1 comment
Victory Blinds
Victory B.Victory Blinds
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Questions & Answers

Peter

Peterasked

do you have oval window Hold Down Clips for sale?

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Peter
Could you please provide more info here? Is this for curtains and drapes?

Alexia

Alexiaasked

What is the difference between Woodlore and Normandy shutters??

1 answer
Victory Blinds
Victory B.Victory Blinds

Hi Alexia,

Normandy Shutters are made from Phoenixwood (Firmiana Simplex). The timber is classed as a hardwood and comes from the Sterculiaceae (Cacao) family of trees.

Woodlore Shutters are manufactured from Customcraft – a man-made product that is a combination of timber fibre and glue. It is very stable and does not warp when used in low-moisture conditions.

Please let us know if you have any further questions here.

Kind regards,
VCB Customer Experience Team.

Khiwa

Khiwaasked

How much is vatcal blind for 3 windors?

No answers

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